Level-1/create_incident_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "caused_by"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "assignment_group": "Hardware",
            "business_duration": "25 Days 6 Hours 33 Minutes",
            "business_impact": "",
            "business_service": "",
            "business_stc": "2,183,601",
            "calendar_duration": "105 Days 21 Hours 33 Minutes",
            "calendar_stc": "9,149,601",
            "caller_id": "David Loo",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "User error",
            "close_notes": "Closed before close notes were made mandatory",
            "closed_at": "2023-06-25 17:24:08",
            "closed_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "2tb file server has less than 400gb free.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "Closed",
            "knowledge": "false",
            "location": {
                "display_value": "324 South State Street, Salt Lake City,UT",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000033",
            "opened_at": "2023-06-25 15:22:52",
            "opened_by": {
                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "1",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "2023-10-09 12:56:13",
            "resolved_by": "System Administrator",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "File Server is 80% full - Needs upgrade",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "don.goodliffe",
            "sys_created_on": "2023-07-22 17:23:54",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "470af5afa9fe198101b324dd773ef379",
            "sys_mod_count": "6",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 13:15:24",
            "task_effective_number": "INC0000033",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "contact_type"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "assignment_group": "Database",
            "business_duration": "25 Days 13 Hours 49 Minutes",
            "business_impact": "",
            "business_service": "",
            "business_stc": "2,209,752",
            "calendar_duration": "106 Days 20 Hours 49 Minutes",
            "calendar_stc": "9,233,352",
            "caller_id": "Don Goodliffe",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Duplicate",
            "close_notes": "Closed before close notes were made mandatory",
            "closed_at": "2023-07-17 16:12:02",
            "closed_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "cmdb_ci": "eFax",
            "comments": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n",
            "comments_and_work_notes": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "I tried sending a fax to a customer through the eFax online portal and also via email. My customer did not receive the fax in both instances. I don't know if this is an issue on our side with transmission or on my customer's side.",
            "due_date": "",
            "escalation": "High",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "3 - Low",
            "incident_state": "Closed",
            "knowledge": "false",
            "location": {
                "display_value": "324 South State Street, Salt Lake City,UT",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000012",
            "opened_at": "2023-06-24 16:07:00",
            "opened_by": {
                "display_value": "Bow Ruggeri",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "5 - Planning",
            "problem_id": "",
            "reassignment_count": "1",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "2023-10-09 12:56:12",
            "resolved_by": "System Administrator",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Customer didn't receive eFax",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "glide.maint",
            "sys_created_on": "2023-07-22 16:11:21",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46c88ac1a9fe1981014de1c831fbcf6d",
            "sys_mod_count": "6",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:56:12",
            "task_effective_number": "INC0000012",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "category"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Software",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Bud Richman",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Resolved by request",
            "close_notes": "weanedness adrift endearingness intown cheloniid",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Sales Force Automation",
            "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n",
            "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n",
            "company": "",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Unable to login to SFA even though login credentials are correct.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "New",
            "knowledge": "false",
            "location": {
                "display_value": "324 South State Street, Salt Lake City,UT",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000046",
            "opened_at": "2023-09-18 15:04:15",
            "opened_by": {
                "display_value": "Bud Richman",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "3 - Moderate",
            "problem_id": "PRB0000006",
            "reassignment_count": "1",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "Can't access SFA software",
            "sla_due": "2023-09-27 15:04:15",
            "state": "New",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2023-09-17 15:05:30",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "a9e30c7dc61122760116894de7bcc7bd",
            "sys_mod_count": "4",
            "sys_tags": "",
            "sys_updated_by": "glide.maint",
            "sys_updated_on": "2023-09-17 15:37:27",
            "task_effective_number": "INC0000046",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "problem_id"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "assignment_group": "Hardware",
            "business_duration": "19 Days 21 Hours 47 Minutes",
            "business_impact": "",
            "business_service": "",
            "business_stc": "1,720,053",
            "calendar_duration": "83 Days 20 Hours 47 Minutes",
            "calendar_stc": "7,246,053",
            "caller_id": "Joe Employee",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Resolved by caller",
            "close_notes": "Closed before close notes were made mandatory",
            "closed_at": "2023-07-22 16:08:57",
            "closed_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Where do I find toner for the HP 950C I have?",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "Closed",
            "knowledge": "false",
            "location": {
                "display_value": "Five Points 2009 Fairview RD, Raleigh, NC",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1059cb53c6112275003052ce61c907e8"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000008",
            "opened_at": "2023-07-17 16:08:39",
            "opened_by": {
                "display_value": "Joe Employee",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "1",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "2023-10-09 12:56:12",
            "resolved_by": "System Administrator",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "1 - High",
            "short_description": "Printer in my office is out of toner",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "employee",
            "sys_created_on": "2022-02-04 12:43:58",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "8d641046c0a80164000bc7c0d3ed46a0",
            "sys_mod_count": "19",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 13:16:02",
            "task_effective_number": "INC0000008",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "contact_type"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-09-30 12:54:01",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "assignment_group": "Service Desk",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Charlie Whitherspoon",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Workaround provided",
            "close_notes": "chokingly unemotioned coralist portulan leucaurin",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "WeatherBug",
            "comments": "",
            "comments_and_work_notes": "",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "WeatherBug icon has disappeared from my desktop. Unable to get my weather report.",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "3 - Low",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "Johannesburg",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/25c1dc820a0a0bb300190ad8f85b3839"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000029",
            "opened_at": "2023-07-09 17:00:44",
            "opened_by": {
                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "5 - Planning",
            "problem_id": "",
            "reassignment_count": "2",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
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            "activity_due": "2018-12-13 01:18:55",
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            "child_incidents": "0",
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            "close_notes": "honorability reapplicant ravigote quaffingly omasum",
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            "comments_and_work_notes": "2018-12-12 23:18:42 - System Administrator (Work notes)\nupdated the priority to high based on the criticality of the Incident.\n\n",
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            "close_notes": "innerly pleurotyphoid offeree summery transiter",
            "closed_at": "",
            "closed_by": "",
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            "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n",
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            "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n",
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    },
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            "comments": "2023-09-30 18:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2023-07-11 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n",
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            "work_notes": "2023-10-02 10:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n",
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        },
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        ],
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            "assignment_group": "",
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            "close_notes": "gradualness acockbill cephaloplegia Krag quadrille",
            "closed_at": "2023-07-04 16:45:37",
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            "comments_and_work_notes": "2023-07-11 16:45:51 - System Administrator (Additional comments)\nI got some patches last night and now can't log in to the Unix\n\t\t\tbox I need to for development.\n\t\t\n\n",
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            "description": "I downloaded and installed 64-bit Windows 7 virtual machine and I can't get it to launch. I'm not sure if I need 64-bit or 32-bit.",
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            "opened_at": "2023-06-28 16:44:39",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:46:13",
            "task_effective_number": "INC0000019",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
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            "user_input": "",
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        }
    },
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        },
        "task_fields": [
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        ],
        "template_record": {
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            "additional_assignee_list": "",
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            "assignment_group": "",
            "business_duration": "1 Day",
            "business_impact": "",
            "business_service": "",
            "business_stc": "86,400",
            "calendar_duration": "3 Days 1 Hour 26 Minutes",
            "calendar_stc": "264,417",
            "caller_id": "Beth Anglin",
            "category": "Hardware",
            "cause": "",
            "caused_by": "",
            "child_incidents": "0",
            "close_code": "Resolved by request",
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            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
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            "business_service": "Service",
            "caller_id": "Caller",
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            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
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            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
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            "rfc": "Change Request",
            "service_offering": "Service offering",
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            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "ITIL User",
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            },
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            "business_impact": "",
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            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Fred Luddy",
            "category": "Inquiry / Help",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Duplicate",
            "close_notes": "apt kinematograph recordist curvate inescutcheon",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "I lost my work-issued iPhone 7 while traveling last week and need a replacement device. I've erased the phone remotely and have called my carrier to shut off service to it.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "3 - Low",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "400 Pryor Street Southwest, Atlanta,GA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1081761cc611227501d063fd3475a2de"
            },
            "made_sla": "false",
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            "opened_at": "2023-07-08 16:51:35",
            "opened_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
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            "origin_id": "",
            "origin_table": "",
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            "parent_incident": "",
            "priority": "5 - Planning",
            "problem_id": "PRB0000003",
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            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "I need a replacement iPhone, please",
            "sla_due": "UNKNOWN",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "david.loo",
            "sys_created_on": "2023-07-11 16:51:54",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46edaa6aa9fe198101b9d14ced16619f",
            "sys_mod_count": "6",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:45:32",
            "task_effective_number": "INC0000020",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    }
]