Level-10/create_change_request_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "cmdb_ci",
            "description",
            "short_description",
            "backout_plan",
            "close_notes",
            "close_code",
            "risk",
            "justification",
            "assignment_group",
            "risk_impact_analysis"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "CAB Approval",
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            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Other",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful with issues",
            "close_notes": "camphine mirrorscope bureau geoaesthesia preventiveness",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": "Not Run",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
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            "due_date": "",
            "end_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "-- Physically rack switch in top of cabinet-- Ensure that redundant power supply is connected to the backup power circuit in the cabinet-- Ensure that first GBIC fibre connector (Gi0/1) connects to primary distribution switch-- Ensure that second GBIC fibre connector (Gi1/1) connects to secondary distribution switch-- Connect console port to cabinet management console-- Add switch to network management console-- Add switch to network monitoring console-- Add switch to ServiceNow CMDB",
            "justification": "unorderly Errantia Quaitso ware disseizor",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0040005",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2016-08-10 09:16:31",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "4 - Low",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "1",
            "requested_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "nonbroody clatter anisognathism place honorous",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Add network switch to cabinet",
            "sla_due": "UNKNOWN",
            "start_date": "",
            "state": "Scheduled",
            "std_change_producer_version": {
                "display_value": "Add network switch to datacenter cabinet - 1",
                "link": "https://dev215901.service-now.com/api/now/table/std_change_producer_version/a08e02ec47410200e90d87e8dee4905a"
            },
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2016-08-10 09:16:31",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "1c87925347c12200e0ef563dbb9a7177",
            "sys_mod_count": "1",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2016-08-10 09:16:52",
            "task_effective_number": "CHG0040005",
            "test_plan": "-- Run connectivity tests by connecting laptop to copper interface-- Ensure that switch is showing as healthy in network monitoring console",
            "time_worked": "",
            "type": "Standard",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "business_service",
            "assignment_group",
            "risk_impact_analysis",
            "backout_plan",
            "cmdb_ci",
            "number",
            "justification",
            "service_offering",
            "short_description",
            "impact"
        ],
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Network",
            "backout_plan": "-- Physically remove switch and all associated cabling-- Remove switch from management, monitoring and ServiceNow CMDB",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Other",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "Implemented",
            "closed_at": "2015-07-06 12:12:52",
            "closed_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": "Not Run",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
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            "due_date": "",
            "end_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
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            "justification": "clavilux pickover underprize comminate caramel",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000027",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2015-07-06 12:12:13",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "4 - Low",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "2",
            "requested_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "cord preallot conspersion whereuntil hesperinon",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Add network switch to cabinet",
            "sla_due": "UNKNOWN",
            "start_date": "",
            "state": "Closed",
            "std_change_producer_version": {
                "display_value": "Add network switch to datacenter cabinet - 1",
                "link": "https://dev215901.service-now.com/api/now/table/std_change_producer_version/a08e02ec47410200e90d87e8dee4905a"
            },
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2015-07-06 12:12:13",
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                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "543a39de47410200e90d87e8dee4908a",
            "sys_mod_count": "8",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2015-07-06 12:12:52",
            "task_effective_number": "CHG0000027",
            "test_plan": "-- Run connectivity tests by connecting laptop to copper interface-- Ensure that switch is showing as healthy in network monitoring console",
            "time_worked": "",
            "type": "Standard",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "2015-07-06 12:12:40",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2015-07-06 12:12:32"
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "category",
            "test_plan",
            "number",
            "risk",
            "backout_plan",
            "short_description",
            "business_service",
            "implementation_plan",
            "close_notes",
            "risk_impact_analysis"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "ITSM Engineering",
            "backout_plan": "metapsychosis premarriage hesperideous Meleagridae sectarial",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Software",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "repaganizer Augustinianism theologically verbenalin retroaction",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "ApplicationServerHelpdesk",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": "Not Run",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "sleepily provocant supraocclusion unamiss Faventine",
            "due_date": "",
            "end_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "brideship pelter Delphinidae obscurantic Algaroth",
            "justification": "homologist choloscopy shadowbox unobtainableness plancher",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0040003",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2016-08-10 09:10:41",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "4 - Low",
            "production_system": "false",
            "reason": "broken",
            "reassignment_count": "0",
            "requested_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "2016-08-10 09:10:33",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "skua clothe unhopingly canonizant blindball",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Please reboot ApplicationServerHelpdesk",
            "sla_due": "UNKNOWN",
            "start_date": "",
            "state": "New",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2016-08-10 09:10:41",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "0126961347c12200e0ef563dbb9a717e",
            "sys_mod_count": "0",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2016-08-10 09:10:41",
            "task_effective_number": "CHG0040003",
            "test_plan": "posthypophyseal redesignate countersconce heterochronism metrostyle",
            "time_worked": "",
            "type": "Emergency",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "close_notes",
            "impact",
            "short_description",
            "test_plan",
            "risk_impact_analysis",
            "description",
            "risk",
            "number",
            "justification",
            "cmdb_ci"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:12:23 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Dan (Technical approvals).\n\n",
            "approval_set": "",
            "assigned_to": {
                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "assignment_group": "Hardware",
            "backout_plan": "rollback to existing db_block_buffer setting",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Unsuccessful",
            "close_notes": "instrumentative piedness broadacre archway replanter",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP ORA01",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "2023-10-09 01:46:57",
            "conflict_status": "Conflict",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.",
            "due_date": "",
            "end_date": "2023-12-05 05:00:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "2 - Medium",
            "implementation_plan": "vi initSAPORA01.orayank and put existing db_block_buffers lineComment out existing db_block_buffers settingSet new db_block_buffers line to 7500Restart SAPORA01 database instance",
            "justification": "Peridinieae storminess sclerotomic anthemion carpent",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000074",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-06 01:21:35",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": null,
            "phase_state": "Open",
            "priority": "2 - High",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "0",
            "requested_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "oppugnate Tenebrionidae pseudodiastolic pseudopodal abiology",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Increase db_block_buffers from 5000 to 7500",
            "sla_due": "UNKNOWN",
            "start_date": "2023-12-05 04:30:00",
            "state": "Authorize",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2023-10-06 01:21:35",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "cacd7552db252200a6a2b31be0b8f5ad",
            "sys_mod_count": "24",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 01:46:57",
            "task_effective_number": "CHG0000074",
            "test_plan": "unpredicable sinusal automobilism adhere Bihari",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2023-10-08 02:48:25"
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "impact",
            "risk_impact_analysis",
            "close_notes",
            "service_offering",
            "implementation_plan",
            "cmdb_ci",
            "business_service",
            "short_description",
            "justification",
            "assignment_group"
        ],
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:07:53 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Don Goodliffe (Technical approvals).\n\n",
            "approval_set": "",
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                "display_value": "David Loo",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
            "assignment_group": "Hardware",
            "backout_plan": "revert to default gateway 192.168.1.100Restart network with /etc/init.d/network restarttest network connectivity using ping 192.168.1.254test network connectivity using ping 10.10.100.10",
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