forms_filling_test_configs / Level-15 /create_change_request_task.json
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Update New config tests
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[
{
"fields": {
"assignment_group": "Assignment group",
"backout_plan": "Backout plan",
"business_service": "Service",
"category": "Category",
"close_code": "Close code",
"close_notes": "Close notes",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"implementation_plan": "Implementation plan",
"justification": "Justification",
"number": "Number",
"risk": "Risk",
"risk_impact_analysis": "Risk and impact analysis",
"service_offering": "Service offering",
"short_description": "Short description",
"test_plan": "Test plan"
},
"task_fields": [
"backout_plan",
"number",
"close_notes",
"assignment_group",
"close_code",
"short_description",
"impact",
"description",
"business_service",
"test_plan",
"service_offering",
"category",
"risk",
"justification",
"risk_impact_analysis"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Requested",
"approval_history": "2023-10-08 06:07:57 - System Administrator (Approval history)\nGroup approval for Database approved by user ITIL User (Technical approvals).\n\n",
"approval_set": "",
"assigned_to": {
"display_value": "David Loo",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"assignment_group": "Database",
"backout_plan": "smallage conclusory proselenic tasselet scarlet",
"business_duration": "",
"business_service": "",
"cab_date_time": "",
"cab_delegate": "",
"cab_recommendation": "",
"cab_required": "false",
"calendar_duration": "",
"category": "Network",
"change_plan": "",
"chg_model": "",
"close_code": "Successful with issues",
"close_notes": "precertify twinism spaning periportal complication",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"conflict_last_run": "",
"conflict_status": "Not Run",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "01:00.0 RAID bus controller: Adaptec AAC-RAID has failed on PSORA1 and needs to be replaced immediately.",
"due_date": "",
"end_date": "2023-11-07 06:30:00",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"implementation_plan": "Fail PSORA1 to DR systemShutdown SystemRemove failed RAID cardInstall new RAID cardBoot systemConfigure RAID cardBring system onlineValidate access to disk structuresFailback from DR to PSORA1",
"justification": "preiotize purveyable kenningwort indecently nominatively",
"knowledge": "false",
"location": "",
"made_sla": "true",
"number": "CHG0000047",
"on_hold": "false",
"on_hold_reason": "",
"on_hold_task": "",
"opened_at": "2023-10-06 01:21:32",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"outside_maintenance_schedule": "false",
"parent": "",
"phase": null,
"phase_state": "Open",
"priority": "2 - High",
"production_system": "false",
"reason": null,
"reassignment_count": "0",
"requested_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"requested_by_date": "",
"review_comments": "",
"review_date": "",
"review_status": "",
"risk": "Moderate",
"risk_impact_analysis": "neddy sinuosity bimuscular geogonic underclay",
"route_reason": "",
"scope": "Medium",
"service_offering": "",
"short_description": "A failed RAID controller card needs to be replaced on PSORA1",
"sla_due": "UNKNOWN",
"start_date": "2023-11-07 02:30:00",
"state": "Authorize",
"std_change_producer_version": "",
"sys_class_name": "Change Request",
"sys_created_by": "admin",
"sys_created_on": "2023-10-06 01:21:32",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "91cdf152db252200a6a2b31be0b8f50e",
"sys_mod_count": "11",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 01:43:31",
"task_effective_number": "CHG0000047",
"test_plan": "lierre Scaphopoda rationalness countersignal ostracophorous",
"time_worked": "",
"type": "Normal",
"unauthorized": "false",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "2023-10-08 02:48:24"
}
},
{
"fields": {
"assignment_group": "Assignment group",
"backout_plan": "Backout plan",
"business_service": "Service",
"category": "Category",
"close_code": "Close code",
"close_notes": "Close notes",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"implementation_plan": "Implementation plan",
"justification": "Justification",
"number": "Number",
"risk": "Risk",
"risk_impact_analysis": "Risk and impact analysis",
"service_offering": "Service offering",
"short_description": "Short description",
"test_plan": "Test plan"
},
"task_fields": [
"backout_plan",
"category",
"number",
"description",
"risk",
"test_plan",
"close_notes",
"close_code",
"justification",
"business_service",
"impact",
"short_description",
"risk_impact_analysis",
"service_offering",
"cmdb_ci"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Requested",
"approval_history": "2023-10-08 06:11:14 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Fred Luddy (Technical approvals).\n\n",
"approval_set": "",
"assigned_to": {
"display_value": "Bow Ruggeri",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
},
"assignment_group": "Hardware",
"backout_plan": "Comment out new line in /etc/network/interfaces",
"business_duration": "",
"business_service": "",
"cab_date_time": "",
"cab_delegate": "",
"cab_recommendation": "",
"cab_required": "false",
"calendar_duration": "",
"category": "Network",
"change_plan": "",
"chg_model": "",
"close_code": "Unsuccessful",
"close_notes": "design monarchianist cottaged pseudoapoplexy formication",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "lnux100",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"conflict_last_run": "2023-10-09 01:45:19",
"conflict_status": "Conflict",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
"due_date": "",
"end_date": "2023-11-20 18:45:00",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
"justification": "unscoffed parter typo discomposingly common",
"knowledge": "false",
"location": "",
"made_sla": "true",
"number": "CHG0000061",
"on_hold": "false",
"on_hold_reason": "",
"on_hold_task": "",
"opened_at": "2023-10-06 01:21:34",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"outside_maintenance_schedule": "false",
"parent": "",
"phase": null,
"phase_state": "Open",
"priority": "3 - Moderate",
"production_system": "false",
"reason": null,
"reassignment_count": "0",
"requested_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"requested_by_date": "",
"review_comments": "",
"review_date": "",
"review_status": "",
"risk": "High",
"risk_impact_analysis": "vaginalectomy Matthew pyrenodeine subvicarship thightness",
"route_reason": "",
"scope": "Medium",
"service_offering": "",
"short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4",
"sla_due": "UNKNOWN",
"start_date": "2023-11-20 18:30:00",
"state": "Authorize",
"std_change_producer_version": "",
"sys_class_name": "Change Request",
"sys_created_by": "admin",
"sys_created_on": "2023-10-06 01:21:34",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "a9cd3552db252200a6a2b31be0b8f579",
"sys_mod_count": "25",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 01:45:19",
"task_effective_number": "CHG0000061",
"test_plan": "reinfestation switched thoughtness afterharm slingstone",
"time_worked": "",
"type": "Normal",
"unauthorized": "false",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "2023-10-08 02:48:25"
}
},
{
"fields": {
"assignment_group": "Assignment group",
"backout_plan": "Backout plan",
"business_service": "Service",
"category": "Category",
"close_code": "Close code",
"close_notes": "Close notes",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"implementation_plan": "Implementation plan",
"justification": "Justification",
"number": "Number",
"risk": "Risk",
"risk_impact_analysis": "Risk and impact analysis",
"service_offering": "Service offering",
"short_description": "Short description",
"test_plan": "Test plan"
},
"task_fields": [
"justification",
"assignment_group",
"short_description",
"close_notes",
"description",
"number",
"implementation_plan",
"category",
"risk_impact_analysis",
"backout_plan",
"risk",
"impact",
"test_plan",
"business_service",
"close_code"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Requested",
"approval_history": "2023-10-08 06:13:41 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n",
"approval_set": "",
"assigned_to": {
"display_value": "Bow Ruggeri",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
},
"assignment_group": "Hardware",
"backout_plan": "Comment out new line in /etc/network/interfaces",
"business_duration": "",
"business_service": "",
"cab_date_time": "",
"cab_delegate": "",
"cab_recommendation": "",
"cab_required": "false",
"calendar_duration": "",
"category": "Network",
"change_plan": "",
"chg_model": "",
"close_code": "Successful with issues",
"close_notes": "pentyne phonetical unsubjectedness reprobance shoregoing",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "lnux101",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"conflict_last_run": "2023-10-09 01:48:26",
"conflict_status": "Conflict",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
"due_date": "",
"end_date": "2023-12-18 18:45:00",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
"justification": "chichi gadsman mainport supertare misdemeanist",
"knowledge": "false",
"location": "",
"made_sla": "true",
"number": "CHG0000082",
"on_hold": "false",
"on_hold_reason": "",
"on_hold_task": "",
"opened_at": "2023-10-06 01:21:36",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"outside_maintenance_schedule": "false",
"parent": "",
"phase": null,
"phase_state": "Open",
"priority": "3 - Moderate",
"production_system": "false",
"reason": null,
"reassignment_count": "0",
"requested_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"requested_by_date": "",
"review_comments": "",
"review_date": "",
"review_status": "",
"risk": "Moderate",
"risk_impact_analysis": "anaglyph overinstruct bribemonger uneatableness splatchy",
"route_reason": "",
"scope": "Medium",
"service_offering": "",
"short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4",
"sla_due": "UNKNOWN",
"start_date": "2023-12-18 18:30:00",
"state": "Authorize",
"std_change_producer_version": "",
"sys_class_name": "Change Request",
"sys_created_by": "admin",
"sys_created_on": "2023-10-06 01:21:36",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "9acdb552db252200a6a2b31be0b8f55d",
"sys_mod_count": "25",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 01:48:26",
"task_effective_number": "CHG0000082",
"test_plan": "syncerebral gehlenite unpenciled ischiadicus uncatechizedness",
"time_worked": "",
"type": "Normal",
"unauthorized": "false",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "2023-10-08 02:48:26"
}
},
{
"fields": {
"assignment_group": "Assignment group",
"backout_plan": "Backout plan",
"business_service": "Service",
"category": "Category",
"close_code": "Close code",
"close_notes": "Close notes",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"implementation_plan": "Implementation plan",
"justification": "Justification",
"number": "Number",
"risk": "Risk",
"risk_impact_analysis": "Risk and impact analysis",
"service_offering": "Service offering",
"short_description": "Short description",
"test_plan": "Test plan"
},
"task_fields": [
"number",
"short_description",
"category",
"impact",
"justification",
"description",
"assignment_group",
"test_plan",
"implementation_plan",
"business_service",
"risk_impact_analysis",
"backout_plan",
"service_offering",
"close_notes",
"risk"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Requested",
"approval_history": "2023-10-08 06:15:18 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n",
"approval_set": "",
"assigned_to": {
"display_value": "Bow Ruggeri",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
},
"assignment_group": "Hardware",
"backout_plan": "Comment out new line in /etc/network/interfaces",
"business_duration": "",
"business_service": "",
"cab_date_time": "",
"cab_delegate": "",
"cab_recommendation": "",
"cab_required": "false",
"calendar_duration": "",
"category": "Network",
"change_plan": "",
"chg_model": "",
"close_code": "Successful",
"close_notes": "recruitment anticovenanter Theriodontia housewife hyperirritable",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "PS LinuxApp01",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"conflict_last_run": "2023-10-09 01:54:20",
"conflict_status": "Conflict",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
"due_date": "",
"end_date": "2024-01-02 18:45:00",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
"justification": "hypotactic anglaise anaphia unportmanteaued bullated",
"knowledge": "false",
"location": "",
"made_sla": "true",
"number": "CHG0000093",
"on_hold": "false",
"on_hold_reason": "",
"on_hold_task": "",
"opened_at": "2023-10-06 01:21:37",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"outside_maintenance_schedule": "false",
"parent": "",
"phase": null,
"phase_state": "Open",
"priority": "3 - Moderate",
"production_system": "false",
"reason": null,
"reassignment_count": "0",
"requested_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"requested_by_date": "",
"review_comments": "",
"review_date": "",
"review_status": "",
"risk": "High",
"risk_impact_analysis": "towardly undergirder Plymouthist weasel turgidness",
"route_reason": "",
"scope": "Medium",
"service_offering": "",
"short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4",
"sla_due": "UNKNOWN",
"start_date": "2024-01-02 18:30:00",
"state": "Authorize",
"std_change_producer_version": "",
"sys_class_name": "Change Request",
"sys_created_by": "admin",
"sys_created_on": "2023-10-06 01:21:37",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "eecdf552db252200a6a2b31be0b8f539",
"sys_mod_count": "23",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 01:54:20",
"task_effective_number": "CHG0000093",
"test_plan": "shinily hemipode Gnetaceae Ahmet rectogenital",
"time_worked": "",
"type": "Normal",
"unauthorized": "false",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "2023-10-08 02:48:26"
}
},
{
"fields": {
"assignment_group": "Assignment group",
"backout_plan": "Backout plan",
"business_service": "Service",
"category": "Category",
"close_code": "Close code",
"close_notes": "Close notes",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"implementation_plan": "Implementation plan",
"justification": "Justification",
"number": "Number",
"risk": "Risk",
"risk_impact_analysis": "Risk and impact analysis",
"service_offering": "Service offering",
"short_description": "Short description",
"test_plan": "Test plan"
},
"task_fields": [
"risk_impact_analysis",
"cmdb_ci",
"implementation_plan",
"service_offering",
"impact",
"backout_plan",
"close_code",
"number",
"risk",
"business_service",
"assignment_group",
"short_description",
"justification",
"description",
"category"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Requested",
"approval_history": "2023-10-08 06:09:35 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n2023-10-08 04:37:29 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval approved by user Christen Mitchell (CAB approval).\n\n",
"approval_set": "",
"assigned_to": {
"display_value": "Bow Ruggeri",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
},
"assignment_group": "Hardware",
"backout_plan": "Comment out new line in /etc/network/interfaces",
"business_duration": "",
"business_service": "",
"cab_date_time": "",
"cab_delegate": "",
"cab_recommendation": "",
"cab_required": "false",
"calendar_duration": "",
"category": "Network",
"change_plan": "",
"chg_model": "",
"close_code": "Unsuccessful",
"close_notes": "heavenlike pinchem attentive faust rosolite",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "lnux101",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"conflict_last_run": "2023-10-09 01:43:44",
"conflict_status": "Conflict",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
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