Level-16/create_change_request_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "business_service",
            "number",
            "category",
            "risk",
            "service_offering",
            "implementation_plan",
            "close_code",
            "assignment_group",
            "cmdb_ci",
            "backout_plan",
            "close_notes",
            "test_plan",
            "justification",
            "risk_impact_analysis",
            "short_description",
            "description"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "2023-10-02 22:21:01 - glide.maint (Approval history)\nBow Ruggeri approved the task. Comments:\n\n2023-10-02 22:21:01 - glide.maint (Approval history)\nDavid Loo approved the task. Comments:\n\n2023-10-02 22:21:01 - glide.maint (Approval history)\nDon Goodliffe approved the task. Comments:\n\n2023-10-02 22:21:01 - glide.maint (Approval history)\nEric Schroeder approved the task. Comments:\n\n2023-10-02 22:20:52 - glide.maint (Approval history)\nDavid Loo added as an approver\n\n2023-10-02 22:20:52 - glide.maint (Approval history)\nDon Goodliffe added as an approver\n\n2023-10-02 22:20:52 - glide.maint (Approval history)\nEric Schroeder added as an approver\n\n2023-10-02 22:20:51 - glide.maint (Approval history)\nBow Ruggeri added as an approver\n\n",
            "approval_set": "2023-10-02 22:20:03",
            "assigned_to": {
                "display_value": "Bow Ruggeri",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
            },
            "assignment_group": "",
            "backout_plan": "* Shut down the database            * Change Oracle Home to the old            one            * Start the database",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Software",
            "change_plan": " * Download the patch from Metalink.\n            * Unzip it on the\n            database server.\n            * Shut down all databases using the Oracle9i home.\n            *\n            Apply the patchset to the Oracle binaries.\n            * Start up all databases\n            using the Oracle9i home and run required SQL\n            scripts within each\n            database.\n        ",
            "chg_model": "",
            "close_code": "Unsuccessful",
            "close_notes": "antipolo scytodepsic Tigridia gamelotte gigmanity",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP ORA01",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": null,
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Need to apply the follow security patches from oracle -            10.2.0.1 to 10.2.0.3.",
            "due_date": "",
            "end_date": "2023-09-30 08:00:15",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "supersuborder outskirt chaffcutter nonrecommendation Camaldulian",
            "justification": "unballasted beryl Bellerophon burglar Mucker",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000009",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-02 22:07:53",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "1 - Critical",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "",
            "requested_by": {
                "display_value": "Fred Luddy",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005"
            },
            "requested_by_date": "2023-10-03 00:12:27",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "High",
            "risk_impact_analysis": "cowsucker untiaraed currishness overplant lipotropy",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Apply patches 10.2.0.1 to 10.2.0.3",
            "sla_due": "UNKNOWN",
            "start_date": "2023-09-30 03:00:00",
            "state": "New",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "itil",
            "sys_created_on": "2023-10-02 22:16:25",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d7323e9dc0a8016700538974c2efb7f1",
            "sys_mod_count": "16",
            "sys_tags": "",
            "sys_updated_by": "pat.casey",
            "sys_updated_on": "2023-10-03 14:58:35",
            "task_effective_number": "CHG0000009",
            "test_plan": "Read through the README file included with the patch and            test applying the patch or patchset in a non-production environment            prior to applying it in production.",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "2023-10-02 13:17:04",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2023-10-02 09:17:01"
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
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            "test_plan",
            "service_offering",
            "category",
            "justification",
            "backout_plan",
            "business_service",
            "assignment_group",
            "implementation_plan",
            "number",
            "risk",
            "short_description",
            "risk_impact_analysis",
            "cmdb_ci",
            "close_code",
            "impact"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:09:35 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n2023-10-08 04:37:29 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval approved by user Christen Mitchell (CAB approval).\n\n",
            "approval_set": "",
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                "display_value": "Bow Ruggeri",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
            },
            "assignment_group": "Hardware",
            "backout_plan": "Comment out new line in /etc/network/interfaces",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "undichotomous pyrophobia fury undelimited quarryman",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "lnux101",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "2023-10-09 01:43:44",
            "conflict_status": "Conflict",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
            "due_date": "",
            "end_date": "2023-11-06 18:45:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "2 - Medium",
            "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
            "justification": "gink blancmanger amphithecium demagnetizable pinfish",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000052",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-06 01:21:33",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": null,
            "phase_state": "Open",
            "priority": "3 - Moderate",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "0",
            "requested_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "High",
            "risk_impact_analysis": "cleanup untuckered electrolyzability gunnung pallograph",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4",
            "sla_due": "UNKNOWN",
            "start_date": "2023-11-06 18:30:00",
            "state": "Authorize",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2023-10-06 01:21:33",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "5dcdf152db252200a6a2b31be0b8f546",
            "sys_mod_count": "23",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 01:43:44",
            "task_effective_number": "CHG0000052",
            "test_plan": "uredema unconfusedly ahong Orthopoda lawsonite",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2023-10-08 02:48:24"
        }
    },
    {
        "fields": {
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            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
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            "risk",
            "risk_impact_analysis",
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            "service_offering",
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            "implementation_plan",
            "assignment_group",
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        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:13:36 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n",
            "approval_set": "",
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            },
            "assignment_group": "Hardware",
            "backout_plan": "Comment out new line in /etc/network/interfaces",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "cheekiness morbidize leatherbush Alamanni fusc",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "lnux100",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "2023-10-09 01:48:24",
            "conflict_status": "Conflict",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
            "due_date": "",
            "end_date": "2023-12-18 18:45:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "2 - Medium",
            "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
            "justification": "unenterprising seropurulent biliation Yorker Mormondom",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000081",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-06 01:21:36",
            "opened_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": null,
            "phase_state": "Open",
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            "production_system": "false",
            "reason": null,
            "reassignment_count": "0",
            "requested_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
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            "risk_impact_analysis": "hendecasyllable polyorchidism joug monochloracetic unicelled",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
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            "sla_due": "UNKNOWN",
            "start_date": "2023-12-18 18:30:00",
            "state": "Authorize",
            "std_change_producer_version": "",
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            "sys_created_by": "admin",
            "sys_created_on": "2023-10-06 01:21:36",
            "sys_domain": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "06cdb552db252200a6a2b31be0b8f53e",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 01:48:24",
            "task_effective_number": "CHG0000081",
            "test_plan": "byreman unpaired preguilt Podicipedidae bronchopneumonia",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
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            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2023-10-08 02:48:26"
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
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            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
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            "business_service",
            "cmdb_ci",
            "assignment_group",
            "description",
            "category",
            "close_code",
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            "close_notes",
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            "risk_impact_analysis",
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            "backout_plan",
            "risk",
            "service_offering",
            "short_description"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:13:49 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n",
            "approval_set": "",
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
            },
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            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Unsuccessful",
            "close_notes": "untighten irredential blastopore ericad emblematically",
            "closed_at": "",
            "closed_by": "",
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            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "2023-10-09 01:48:11",
            "conflict_status": "Conflict",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.",
            "due_date": "",
            "end_date": "2023-12-19 05:00:00",
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            "expected_start": "",
            "follow_up": "",
            "group_list": "",
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            "implementation_plan": "vi initSAPORA01.orayank and put existing db_block_buffers lineComment out existing db_block_buffers settingSet new db_block_buffers line to 7500Restart SAPORA01 database instance",
            "justification": "biclinium pluvioscope purity archangelic wakonda",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000084",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-06 01:21:36",
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            },
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            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
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            "risk_impact_analysis": "prohibiter fordable hendecasemic beneceptor vetust",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Increase db_block_buffers from 5000 to 7500",
            "sla_due": "UNKNOWN",
            "start_date": "2023-12-19 04:30:00",
            "state": "Authorize",
            "std_change_producer_version": "",
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            "sys_created_on": "2023-10-06 01:21:36",
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            "sys_domain_path": "/",
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            "sys_tags": "",
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