| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "business_service", | |
| "resolved_by", | |
| "rfc", | |
| "service_offering", | |
| "caused_by", | |
| "urgency", | |
| "contact_type", | |
| "cmdb_ci", | |
| "parent_incident", | |
| "impact", | |
| "close_code", | |
| "description", | |
| "category", | |
| "close_notes", | |
| "number", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "20 Days 6 Hours 5 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,749,949", | |
| "calendar_duration": "84 Days 21 Hours 5 Minutes", | |
| "calendar_stc": "7,333,549", | |
| "caller_id": "Rick Berzle", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "No resolution provided", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-17 15:55:16", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000009", | |
| "opened_at": "2023-07-16 15:50:23", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Reset my password", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 15:51:33", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46b66a40a9fe198101f243dfbc79033d", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:04", | |
| "task_effective_number": "INC0000009", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "parent_incident", | |
| "category", | |
| "urgency", | |
| "description", | |
| "assignment_group", | |
| "number", | |
| "close_notes", | |
| "close_code", | |
| "contact_type", | |
| "business_service", | |
| "impact", | |
| "rfc", | |
| "knowledge", | |
| "cmdb_ci", | |
| "service_offering", | |
| "caused_by" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "1", | |
| "close_code": "Solution provided", | |
| "close_notes": "cottaged pseudoapoplexy formication reinfestation switched", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", | |
| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "I am not able to edit a wiki page.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009001", | |
| "opened_at": "2018-09-11 20:56:26", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Unable to post content on a Wiki page", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-09-11 20:57:01", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a623cdb073a023002728660c4cf6a768", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-12 23:32:42", | |
| "task_effective_number": "INC0009001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "cmdb_ci", | |
| "parent_incident", | |
| "caused_by", | |
| "impact", | |
| "assignment_group", | |
| "close_code", | |
| "knowledge", | |
| "service_offering", | |
| "resolved_by", | |
| "description", | |
| "category", | |
| "rfc", | |
| "urgency", | |
| "problem_id", | |
| "close_notes", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "takin discontinuer lherzolite gymnosophist menometastasis", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Sales Force Automation", | |
| "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to login to SFA even though login credentials are correct.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000046", | |
| "opened_at": "2023-09-18 15:04:15", | |
| "opened_by": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "PRB0000006", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't access SFA software", | |
| "sla_due": "2023-09-27 15:04:15", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-09-17 15:05:30", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9e30c7dc61122760116894de7bcc7bd", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "glide.maint", | |
| "sys_updated_on": "2023-09-17 15:37:27", | |
| "task_effective_number": "INC0000046", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "problem_id", | |
| "assignment_group", | |
| "number", | |
| "business_service", | |
| "resolved_by", | |
| "urgency", | |
| "parent_incident", | |
| "rfc", | |
| "service_offering", | |
| "knowledge", | |
| "close_code", | |
| "description", | |
| "impact", | |
| "contact_type", | |
| "caused_by", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Problem CoordinatorATF", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "User error", | |
| "close_notes": "Murillo Tonna anagrammatically each umpirage", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Walk-in", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to access the personal details section in payroll portal", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Problem", | |
| "impact": "3 - Low", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0001990", | |
| "opened_at": "2020-06-07 09:02:25", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "PRB0001001", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Unable to access the personal details section in payroll portal", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2020-06-07 09:03:43", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a2496c05731110107418660c4cf6a711", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2020-06-07 09:04:34", | |
| "task_effective_number": "INC0001990", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "number", | |
| "close_code", | |
| "close_notes", | |
| "business_service", | |
| "parent_incident", | |
| "service_offering", | |
| "impact", | |
| "description", | |
| "assignment_group", | |
| "resolved_by", | |
| "contact_type", | |
| "knowledge", | |
| "problem_id", | |
| "urgency", | |
| "category", | |
| "caused_by" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "wagonable odontoplast overgratefully creaker without", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WEBSERVER", | |
| "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing JavaScript error message on hiring page on Explorer and Firefox.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "2 - Medium", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000040", | |
| "opened_at": "2023-07-11 17:42:45", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "JavaScript error on hiring page of corporate website", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 17:43:54", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "471d4732a9fe198100affbf655e59172", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:46:30", | |
| "task_effective_number": "INC0000040", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "service_offering", | |
| "resolved_by", | |
| "assignment_group", | |
| "close_notes", | |
| "number", | |
| "knowledge", | |
| "caused_by", | |
| "rfc", | |
| "description", | |
| "close_code", | |
| "impact", | |
| "problem_id", | |
| "category", | |
| "business_service", | |
| "urgency", | |
| "contact_type" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "2023-10-02 16:58:36", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "26 Days 15 Hours 14 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "2,301,243", | |
| "calendar_duration": "109 Days 23 Hours 36 Minutes", | |
| "calendar_stc": "9,502,588", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "Done", | |
| "closed_at": "2023-10-10 16:19:01", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-09-30 18:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2023-07-11 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n", | |
| "comments_and_work_notes": "2023-10-02 10:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n2023-09-30 18:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2023-07-11 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Logged in and didn't see my home directory. Logged out and back in again and it's still not appearing. I'm completely blocked until this is resolved.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000014", | |
| "opened_at": "2023-06-14 16:37:35", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-02 16:14:03", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Missing my home directory", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:38:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e18c0fa9fe19810066a0083f76bd56", | |
| "sys_mod_count": "33", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-10 16:19:01", | |
| "task_effective_number": "INC0000014", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-10-02 10:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "service_offering", | |
| "parent_incident", | |
| "urgency", | |
| "close_notes", | |
| "description", | |
| "cmdb_ci", | |
| "category", | |
| "business_service", | |
| "caused_by", | |
| "rfc", | |
| "resolved_by", | |
| "number", | |
| "problem_id", | |
| "impact", | |
| "close_code", | |
| "contact_type" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:44:05", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "1 Day 2 Hours 4 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "93,885", | |
| "calendar_duration": "4 Days 3 Minutes", | |
| "calendar_stc": "345,805", | |
| "caller_id": "Fred Luddy", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "plappert adenometritis irresolvedly werf idioelectric", | |
| "closed_at": "2023-07-11 16:59:20", | |
| "closed_by": "", | |
| "cmdb_ci": "Windows XP Hotfix (SP2) Q817606", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The hotfix was installed on my PC and now some of my applications have stopped working. Can I roll back to the previous version?", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "Five Points 2009 Fairview RD, Raleigh, NC", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1059cb53c6112275003052ce61c907e8" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000027", | |
| "opened_at": "2023-07-07 16:55:55", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "2 - High", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Please remove the latest hotfix from my PC", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-11 16:59:52", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f4f4dfa9fe198100063e60278f76ec", | |
| "sys_mod_count": "10", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:52:24", | |
| "task_effective_number": "INC0000027", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "urgency", | |
| "assignment_group", | |
| "impact", | |
| "close_notes", | |
| "problem_id", | |
| "close_code", | |
| "rfc", | |
| "knowledge", | |
| "caused_by", | |
| "category", | |
| "service_offering", | |
| "cmdb_ci", | |
| "description", | |
| "parent_incident", | |
| "resolved_by", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Luke Wilson", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" | |
| }, | |
| "assignment_group": "Network", | |
| "business_duration": "20 Days 4 Hours 22 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,743,744", | |
| "calendar_duration": "84 Days 19 Hours 22 Minutes", | |
| "calendar_stc": "7,327,344", | |
| "caller_id": "Carol Coughlin", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-20 17:34:21", | |
| "closed_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "cmdb_ci": "DatabaseServer2", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Experiencing connection issues. Unable to create connection to data source.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000036", | |
| "opened_at": "2023-07-16 17:33:49", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Issue with networking", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-22 17:34:28", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "4714a2aca9fe198100ecabacf6273482", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:57:58", | |
| "task_effective_number": "INC0000036", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "close_code", | |
| "cmdb_ci", | |
| "impact", | |
| "close_notes", | |
| "contact_type", | |
| "number", | |
| "business_service", | |
| "urgency", | |
| "description", | |
| "service_offering", | |
| "resolved_by", | |
| "caused_by", | |
| "rfc", | |
| "knowledge", | |
| "parent_incident" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "19 Days 5 Hours 38 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,661,930", | |
| "calendar_duration": "79 Days 20 Hours 38 Minutes", | |
| "calendar_stc": "6,899,930", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Workaround provided", | |
| "close_notes": "Gave workaround", | |
| "closed_at": "2023-07-22 16:18:40", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Noticing today that any time I send an email with an attachment, it takes at least 20 seconds to send. This happens regardless of the attachment size.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000013", | |
| "opened_at": "2023-07-21 16:15:58", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:54:48", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "EMAIL is slow when an attachment is involved", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 16:18:07", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46cebb88a9fe198101aee93734f9768b", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:54:48", | |
| "task_effective_number": "INC0000013", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "category", | |
| "assignment_group", | |
| "caused_by", | |
| "rfc", | |
| "business_service", | |
| "service_offering", | |
| "problem_id", | |
| "knowledge", | |
| "parent_incident", | |
| "contact_type", | |
| "impact", | |
| "urgency", | |
| "cmdb_ci", | |
| "close_notes", | |
| "resolved_by", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "23 Days 12 Hours 58 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "2,033,892", | |
| "calendar_duration": "98 Days 19 Hours 58 Minutes", | |
| "calendar_stc": "8,539,092", | |
| "caller_id": "Rick Berzle", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-07 16:58:58", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Hard drive is still making grinding and clicking noises and now I can't delete a file. I've tried to delete it 3 times.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000028", | |
| "opened_at": "2023-07-02 16:58:00", | |
| "opened_by": { | |
| "display_value": "Rick Berzle", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "My disk is still having issues. Can't delete a file", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 16:58:44", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f3ee0ea9fe198100c5c0e53d5abe0b", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:15:31", | |
| "task_effective_number": "INC0000028", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "resolved_by", | |
| "number", | |
| "category", | |
| "impact", | |
| "parent_incident", | |
| "close_code", | |
| "rfc", | |
| "business_service", | |
| "caused_by", | |
| "urgency", | |
| "assignment_group", | |
| "knowledge", | |
| "service_offering", | |
| "close_notes", | |
| "problem_id", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "2023-10-02 16:58:36", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "26 Days 15 Hours 14 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "2,301,243", | |
| "calendar_duration": "109 Days 23 Hours 36 Minutes", | |
| "calendar_stc": "9,502,588", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "Done", | |
| "closed_at": "2023-10-10 16:19:01", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-09-30 18:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2023-07-11 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n", | |
| "comments_and_work_notes": "2023-10-02 10:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n2023-09-30 18:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2023-07-11 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Logged in and didn't see my home directory. Logged out and back in again and it's still not appearing. I'm completely blocked until this is resolved.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000014", | |
| "opened_at": "2023-06-14 16:37:35", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-02 16:14:03", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Missing my home directory", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:38:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e18c0fa9fe19810066a0083f76bd56", | |
| "sys_mod_count": "33", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-10 16:19:01", | |
| "task_effective_number": "INC0000014", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-10-02 10:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "knowledge", | |
| "number", | |
| "rfc", | |
| "category", | |
| "contact_type", | |
| "parent_incident", | |
| "urgency", | |
| "close_code", | |
| "impact", | |
| "resolved_by", | |
| "assignment_group", | |
| "problem_id", | |
| "description", | |
| "business_service", | |
| "caused_by", | |
| "close_notes" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "System Administrator", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Known error", | |
| "close_notes": "amylin pistolwise pentrit geniolatry philoxygenous", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Walk-in", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "trow voeten Hathor unplacid riskish", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0008111", | |
| "opened_at": "2019-07-22 14:04:57", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "ATF : Test1", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2019-07-22 14:05:17", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a83820b58f723300e7e16c7827bdeed2", | |
| "sys_mod_count": "1", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2019-07-22 14:05:48", | |
| "task_effective_number": "INC0008111", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "contact_type", | |
| "resolved_by", | |
| "business_service", | |
| "rfc", | |
| "close_code", | |
| "caused_by", | |
| "urgency", | |
| "cmdb_ci", | |
| "assignment_group", | |
| "category", | |
| "number", | |
| "close_notes", | |
| "parent_incident", | |
| "description", | |
| "problem_id", | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Problem CoordinatorATF", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "No resolution provided", | |
| "close_notes": "merostomatous adiaphoretic supradecompound superosculate plackless", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Email", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to access the personal details section in payroll portal", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Problem", | |
| "impact": "3 - Low", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0001990", | |
| "opened_at": "2020-06-07 09:02:25", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "PRB0001001", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Unable to access the personal details section in payroll portal", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2020-06-07 09:03:43", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a2496c05731110107418660c4cf6a711", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2020-06-07 09:04:34", | |
| "task_effective_number": "INC0001990", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "rfc", | |
| "number", | |
| "knowledge", | |
| "urgency", | |
| "contact_type", | |
| "impact", | |
| "caused_by", | |
| "resolved_by", | |
| "business_service", | |
| "close_notes", | |
| "parent_incident", | |
| "description", | |
| "category", | |
| "cmdb_ci", | |
| "problem_id", | |
| "service_offering" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Solution provided", | |
| "close_notes": "undistempered wounder boundness aschaffite overweaponed", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Sales Force Automation", | |
| "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to login to SFA even though login credentials are correct.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000046", | |
| "opened_at": "2023-09-18 15:04:15", | |
| "opened_by": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "PRB0000006", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't access SFA software", | |
| "sla_due": "2023-09-27 15:04:15", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-09-17 15:05:30", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9e30c7dc61122760116894de7bcc7bd", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "glide.maint", | |
| "sys_updated_on": "2023-09-17 15:37:27", | |
| "task_effective_number": "INC0000046", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "contact_type", | |
| "assignment_group", | |
| "rfc", | |
| "description", | |
| "urgency", | |
| "close_code", | |
| "resolved_by", | |
| "parent_incident", | |
| "service_offering", | |
| "cmdb_ci", | |
| "close_notes", | |
| "problem_id", | |
| "business_service", | |
| "caused_by", | |
| "knowledge", | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": null, | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "19 Days 21 Hours 47 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,720,053", | |
| "calendar_duration": "83 Days 20 Hours 47 Minutes", | |
| "calendar_stc": "7,246,053", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Known error", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-22 16:08:57", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Where do I find toner for the HP 950C I have?", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "Five Points 2009 Fairview RD, Raleigh, NC", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1059cb53c6112275003052ce61c907e8" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000008", | |
| "opened_at": "2023-07-17 16:08:39", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "1 - High", | |
| "short_description": "Printer in my office is out of toner", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "employee", | |
| "sys_created_on": "2022-02-04 12:43:58", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "8d641046c0a80164000bc7c0d3ed46a0", | |
| "sys_mod_count": "19", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:02", | |
| "task_effective_number": "INC0000008", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "caused_by", | |
| "cmdb_ci", | |
| "rfc", | |
| "number", | |
| "assignment_group", | |
| "urgency", | |
| "close_notes", | |
| "contact_type", | |
| "service_offering", | |
| "problem_id", | |
| "knowledge", | |
| "business_service", | |
| "description", | |
| "category", | |
| "parent_incident", | |
| "resolved_by" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:50:33", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "5 Days", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "432,000", | |
| "calendar_duration": "5 Days", | |
| "calendar_stc": "432,024", | |
| "caller_id": "Fred Luddy", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "Latax supracensorious anathemize coafforest overgrieve", | |
| "closed_at": "2023-06-30 16:39:10", | |
| "closed_by": "", | |
| "cmdb_ci": "Saints and Sinners Bingo", | |
| "comments": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "There was a software update two days ago and now my VPN doesn't work. Nothing loads when I click on the VPN client icon on my desktop.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000015", | |
| "opened_at": "2023-06-25 16:38:46", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "I can't launch my VPN client since the last software update", | |
| "sla_due": "2023-07-14 18:00:00", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:40:15", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e2fee9a9fe19810049b49dee0daf58", | |
| "sys_mod_count": "11", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:50:33", | |
| "task_effective_number": "INC0000015", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "resolved_by", | |
| "caused_by", | |
| "urgency", | |
| "assignment_group", | |
| "problem_id", | |
| "rfc", | |
| "knowledge", | |
| "contact_type", | |
| "close_code", | |
| "description", | |
| "impact", | |
| "category", | |
| "business_service", | |
| "close_notes", | |
| "cmdb_ci", | |
| "parent_incident" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": null, | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Charlie Whitherspoon", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "21 Days 21 Hours 46 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,892,781", | |
| "calendar_duration": "91 Days 20 Hours 46 Minutes", | |
| "calendar_stc": "7,937,181", | |
| "caller_id": "Fred Luddy", | |
| "category": "Network", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Workaround provided", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-10 16:10:06", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "MailServerUS", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "User can't access email on mail.company.com.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1083361cc611227501b682158cabf646" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000001", | |
| "opened_at": "2023-07-09 16:09:51", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000007", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "1 - High", | |
| "short_description": "Can't read email", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2022-02-07 10:24:13", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9c573169c611228700193229fff72400", | |
| "sys_mod_count": "21", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:07", | |
| "task_effective_number": "INC0000001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "urgency", | |
| "rfc", | |
| "parent_incident", | |
| "problem_id", | |
| "impact", | |
| "category", | |
| "service_offering", | |
| "caused_by", | |
| "close_code", | |
| "number", | |
| "resolved_by", | |
| "assignment_group", | |
| "contact_type", | |
| "cmdb_ci", | |
| "business_service", | |
| "knowledge" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": null, | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "20 Days 6 Hours 27 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,751,222", | |
| "calendar_duration": "84 Days 21 Hours 27 Minutes", | |
| "calendar_stc": "7,334,822", | |
| "caller_id": "Fred Luddy", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Walked him through settng his password, again.", | |
| "closed_at": "2023-07-17 17:40:24", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Chat", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "User forgot their email password.", | |
| "due_date": "", | |
| "escalation": "Moderate", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000004", | |
| "opened_at": "2023-07-16 15:49:22", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 13:16:24", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "1 - High", | |
| "short_description": "Forgot email password", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2022-02-07 14:34:12", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9d3c1197c611228701cd1d94bc32d76d", | |
| "sys_mod_count": "9", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:24", | |
| "task_effective_number": "INC0000004", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "close_notes", | |
| "knowledge", | |
| "close_code", | |
| "business_service", | |
| "category", | |
| "cmdb_ci", | |
| "service_offering", | |
| "parent_incident", | |
| "contact_type", | |
| "assignment_group", | |
| "number", | |
| "resolved_by", | |
| "urgency", | |
| "rfc", | |
| "caused_by", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:40:45", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "speakeress eugeny figuresome bigness sexdigitate", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Controlling", | |
| "comments": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n", | |
| "comments_and_work_notes": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Was able to access SAP Controlling application last week but doesn't seem to be working as of today. Is there an outage?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000051", | |
| "opened_at": "2023-09-18 13:48:32", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Manager can't access SAP Controlling application", | |
| "sla_due": "2023-09-18 05:36:33", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2023-09-18 13:48:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d7158da0c0a8016700eef46c8d1f3661", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:40:45", | |
| "task_effective_number": "INC0000051", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "contact_type", | |
| "resolved_by", | |
| "urgency", | |
| "impact", | |
| "problem_id", | |
| "category", | |
| "caused_by", | |
| "close_code", | |
| "knowledge", | |
| "number", | |
| "business_service", | |
| "parent_incident", | |
| "description", | |
| "close_notes", | |
| "rfc" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by request", | |
| "close_notes": "pointless Kanthan stegocephalian glucosaemia nauseously", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:30:24 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", | |
| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to access the shared folder. Please provide access.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009009", | |
| "opened_at": "2018-08-30 01:06:16", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "4 - Low", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Unable to access the shared folder.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-08-30 01:06:52", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "57af7aec73d423002728660c4cf6a71c", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-12 23:30:24", | |
| "task_effective_number": "INC0009009", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:30:24 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| } | |
| ] |