forms_filling_test_configs / Level-4 /create_incident_task.json
yczhuang's picture
Update Level-4 to be all valid tests
88fa4fa verified
[
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"parent_incident",
"rfc"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Bow Ruggeri",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by problem",
"close_notes": "Bothrops autocamp Cotingidae drably smiler",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Serbize stilly kettledrum simpler hypodiastole",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "basisphenoid Brunistic Jacamaralcyon gas",
"opened_at": "2025-01-20 14:16:52",
"opened_by": {
"display_value": "Rachael Nelson",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/709ab65053d312104d8731f0a0490e08"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "dorsicommissure unrepealed Trogonidae diphenylmethane sheering",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Rachael.Nelson.6751",
"sys_created_on": "2025-01-20 14:19:21",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "29aabed8539312104d8731f0a0490e65",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Rachael.Nelson.6751",
"sys_updated_on": "2025-01-20 14:19:21",
"task_effective_number": "INC0010044",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"parent_incident",
"problem_id"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "Luke Wilson",
"assignment_group": "Service Desk",
"business_duration": "19 Days 19 Hours 56 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "1,713,373",
"calendar_duration": "81 Days 19 Hours 23 Minutes",
"calendar_stc": "7,068,206",
"caller_id": "Natasha Ingram",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Workaround provided",
"close_notes": "pianist Picrodendron unredacted caseose menseful",
"closed_at": "2024-09-08 17:33:33",
"closed_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"cmdb_ci": "CALLXPR1",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "uncorrectable semeiotical isothiocyanic chemurgical filoplumaceous",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "Closed",
"knowledge": "false",
"location": {
"display_value": "1050 Sunnyview Road Northeast, Salem,OR",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "delineation philomathematical teaze none",
"opened_at": "2024-09-05 17:32:47",
"opened_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "2",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2024-11-26 11:56:13",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "shanker necromancer Rolandic barbarical punchy",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "david.loo",
"sys_created_on": "2024-09-08 17:33:14",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "47138238a9fe1981016e3762d1fd26d4",
"sys_mod_count": "8",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 12:16:15",
"task_effective_number": "INC0000035",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"category",
"caused_by"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Fred Luddy",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by problem",
"close_notes": "decate Kangli rectitic uncontentiousness paeanism",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "deglycerin metapophyseal aeolomelodicon supranatural courtcraft",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "tentaculum epicleidium nonequation jiggy",
"opened_at": "2025-01-20 17:53:44",
"opened_by": {
"display_value": "Erica Ford",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/823c2b1453d712104d8731f0a0490e8e"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "hornwood unwebbed lockmaker endosiphon gashy",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Erica.Ford.9817",
"sys_created_on": "2025-01-20 17:56:30",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "2e4c2f1453d712104d8731f0a0490e19",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Erica.Ford.9817",
"sys_updated_on": "2025-01-20 17:56:30",
"task_effective_number": "INC0000024",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"assigned_to",
"resolved_by"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Fred Luddy",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "No resolution provided",
"close_notes": "benchlet logomach urinarium provocatively subadministration",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Self-service",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Praenestine nori coindwelling Porrima quinquennialist",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "nakedize unstateable wairsh Thelemite ki",
"opened_at": "2025-01-20 17:53:44",
"opened_by": {
"display_value": "Erica Ford",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/823c2b1453d712104d8731f0a0490e8e"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "producted uninstructiveness pachyodont saphead postarticular",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Erica.Ford.9817",
"sys_created_on": "2025-01-20 17:56:30",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "2e4c2f1453d712104d8731f0a0490e19",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Erica.Ford.9817",
"sys_updated_on": "2025-01-20 17:56:30",
"task_effective_number": "INC0000024",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"rfc",
"category"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "Don Goodliffe",
"assignment_group": "Service Desk",
"business_duration": "23 Days 12 Hours 58 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "2,033,892",
"calendar_duration": "98 Days 19 Hours 58 Minutes",
"calendar_stc": "8,539,092",
"caller_id": "Rick Berzle",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Resolved by change",
"close_notes": "preorally softheartedly room Symphoricarpos asparagine",
"closed_at": "2024-08-24 16:58:58",
"closed_by": {
"display_value": "Don Goodliffe",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "floriferousness dissimilate supraclavicle pepsinogenous bronchiolitis",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "Closed",
"knowledge": "false",
"location": "",
"made_sla": "false",
"notify": "Do Not Notify",
"number": "intralocular drumstick Ephraim caporal H",
"opened_at": "2024-08-19 16:58:00",
"opened_by": {
"display_value": "Rick Berzle",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "2",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2024-11-26 11:56:12",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "cabalistical xanthine epicalyx venousness Lituola",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "don.goodliffe",
"sys_created_on": "2024-09-08 16:58:44",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46f3ee0ea9fe198100c5c0e53d5abe0b",
"sys_mod_count": "6",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 12:15:31",
"task_effective_number": "INC0000028",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"resolved_by",
"cmdb_ci"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Bertie Luby",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Solution provided",
"close_notes": "excoriation bemoult hematocolpus astraphobia oniony",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"contact_type": "Self-service",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "betowered Cronian catallactics thwartman hayrake",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "multicuspid palmitic immaturity bedbug R",
"opened_at": "2016-08-10 09:14:59",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "chuck soarer augitophyre phoenicite peregrination",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2016-08-10 09:14:59",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "78271e1347c12200e0ef563dbb9a7109",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2016-08-10 09:14:59",
"task_effective_number": "INC0000057",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"business_service",
"cmdb_ci"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Bud Richman",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by caller",
"close_notes": "invincibly geniohyoglossus lithoglyphic mediant paleolimnology",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Email",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "reactology indirect paganish unfertilized gnatworm",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "septendecimal tachyglossal campimetry no",
"opened_at": "2025-01-20 14:16:54",
"opened_by": {
"display_value": "Rachael Nelson",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/749a7e1053d312104d8731f0a0490e0f"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "4 - Low",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "conferval postmediastinum voider hylarchical lactiform",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Rachael.Nelson.5171",
"sys_created_on": "2025-01-20 14:24:09",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "8aaa7e1053d312104d8731f0a0490eff",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Rachael.Nelson.5171",
"sys_updated_on": "2025-01-20 14:24:09",
"task_effective_number": "INC0000040",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "2 - Medium",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"service_offering",
"description"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "Luke Wilson",
"assignment_group": "Service Desk",
"business_duration": "19 Days 19 Hours 56 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "1,713,373",
"calendar_duration": "81 Days 19 Hours 23 Minutes",
"calendar_stc": "7,068,206",
"caller_id": "Natasha Ingram",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Solution provided",
"close_notes": "unbonnet teratical ministrative unlikeable jocu",
"closed_at": "2024-09-08 17:33:33",
"closed_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"cmdb_ci": "CALLXPR1",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Obbenite numerably pyromorphite embraceably tankette",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "Closed",
"knowledge": "false",
"location": {
"display_value": "1050 Sunnyview Road Northeast, Salem,OR",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "pert yelling intensity connumeration sep",
"opened_at": "2024-09-05 17:32:47",
"opened_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "2",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2024-11-26 11:56:13",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "purveyoress zymological spondee geosid scaphopodous",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "david.loo",
"sys_created_on": "2024-09-08 17:33:14",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "47138238a9fe1981016e3762d1fd26d4",
"sys_mod_count": "8",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 12:16:15",
"task_effective_number": "INC0000035",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"close_notes",
"parent_incident"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "Hardware",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Joe Employee",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "User error",
"close_notes": "inerrant disk caninus Theridiidae ecstasis",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Chat",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "piazzaless voyage lockerman canorousness incremental",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "disinflame rubbing Appomatox atacamite m",
"opened_at": "2025-01-20 17:04:46",
"opened_by": {
"display_value": "Brian Green",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/c2f02b54539712104d8731f0a0490e0f"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "simultaneous phototropic pat octospore cerulignone",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Brian.Green.4445",
"sys_created_on": "2025-01-20 17:18:47",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "0511eb94539712104d8731f0a0490ed0",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Brian.Green.4445",
"sys_updated_on": "2025-01-20 17:18:47",
"task_effective_number": "INC0010111",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"urgency",
"service_offering"
],
"template_record": {
"active": "true",
"activity_due": "2024-11-26 13:37:49",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "ITIL User",
"assignment_group": "",
"business_duration": "2 Hours 32 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "9,173",
"calendar_duration": "1 Day 1 Minute",
"calendar_stc": "86,495",
"caller_id": "Taylor Vreeland",
"category": "Network",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Duplicate",
"close_notes": "pregladness hydrosarcocele orthoxazine lauraceous Sigma",
"closed_at": "2024-08-14 16:44:21",
"closed_by": "",
"cmdb_ci": "",
"comments": "2024-08-28 16:44:32 - System Administrator (Additional comments)\nI need to be able to update the spreadsheet. I am unable to do\n\t\t\tso since the SP2 upgrade.\n\t\t\n\n",
"comments_and_work_notes": "2024-08-28 16:44:32 - System Administrator (Additional comments)\nI need to be able to update the spreadsheet. I am unable to do\n\t\t\tso since the SP2 upgrade.\n\t\t\n\n",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "radicose Theopaschitism ergon pulsation overflourish",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "In Progress",
"knowledge": "false",
"location": {
"display_value": "400 Pryor Street Southwest, Atlanta,GA",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/1081761cc611227501d063fd3475a2de"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "pintle unsummed undecreasing panorama ra",
"opened_at": "2024-08-13 16:42:46",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "1",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "raugrave girdlestead townspeople victuallership lampoon",
"sla_due": "2024-08-14 00:42:46",
"state": "In Progress",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2024-08-28 16:42:56",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46e57642a9fe1981000b96a5dca501ff",
"sys_mod_count": "8",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 11:37:49",
"task_effective_number": "INC0000018",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"parent_incident",
"cmdb_ci"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Fred Luddy",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by caller",
"close_notes": "unheaved intracutaneous Kedushshah unquarreling inexplicitly",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Self-service",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "suprarenine poachiness cuffyism ideolatry dermoossification",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "gnathic medic pyritical fakir familiariz",
"opened_at": "2025-01-20 13:57:45",
"opened_by": {
"display_value": "Matthew Lewis",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/f9267a58539312104d8731f0a0490eca"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "3 - Moderate",
"problem_id": "PRB0000007",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "disuniform cycloplegia Eglamore encomendero pancarditis",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Matthew.Lewis.6635",
"sys_created_on": "2025-01-20 14:11:25",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "25467218539312104d8731f0a0490e02",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Matthew.Lewis.6635",
"sys_updated_on": "2025-01-20 14:11:25",
"task_effective_number": "INC0010037",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"resolved_by",
"parent_incident"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Christen Mitchell",
"category": "Software",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Known error",
"close_notes": "technonomic vitameric prerecognition pavidity unskilledly",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Chat",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "ennui shroud polymathy acinetarian mealmonger",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "Scottishness spinebone extracalendar vin",
"opened_at": "2025-01-20 12:42:01",
"opened_by": {
"display_value": "Courtney Ward",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/00e46210535312104d8731f0a0490eaf"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "floridean gemmule trio anticachectic kakawahie",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Courtney.Ward.4642",
"sys_created_on": "2025-01-20 12:47:10",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "20f42e90535312104d8731f0a0490e10",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Courtney.Ward.4642",
"sys_updated_on": "2025-01-20 12:47:10",
"task_effective_number": "INC0000054",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"urgency",
"knowledge"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "ITIL User",
"assignment_group": "",
"business_duration": "14 Days 1 Minute",
"business_impact": "",
"business_service": "",
"business_stc": "1,209,684",
"calendar_duration": "18 Days 1 Minute",
"calendar_stc": "1,555,284",
"caller_id": "Don Goodliffe",
"category": "Hardware",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "User error",
"close_notes": "felid commandedness magnetiferous powdering wahine",
"closed_at": "2024-08-23 16:55:10",
"closed_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"cmdb_ci": "IBM-T42-DLG",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "monotonousness alem swather syntactic fourpence",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "In Progress",
"knowledge": "false",
"location": {
"display_value": "324 South State Street, Salt Lake City,UT",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "ritualist monetize lutose bosset duadic",
"opened_at": "2024-08-05 16:53:46",
"opened_by": {
"display_value": "David Loo",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "adolescency endosalpingitis pinnacle pyrotheology semirespectability",
"sla_due": "UNKNOWN",
"state": "In Progress",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "david.loo",
"sys_created_on": "2024-08-28 16:55:07",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46f09e75a9fe198100f4ffd8d366d17b",
"sys_mod_count": "6",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 11:44:35",
"task_effective_number": "INC0000025",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"business_service",
"number"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "Beth Anglin",
"assignment_group": "Software",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Joe Employee",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "User error",
"close_notes": "misinspired usurpingly reedmaking upwound piston",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "*JEMPLOYEE-IBM",
"comments": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n",
"comments_and_work_notes": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "unplunged masse orchioneuralgia bever brachialgia",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "2 - Medium",
"incident_state": "In Progress",
"knowledge": "false",
"location": {
"display_value": "San Diego",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "trinkums fusuma tassellus coaptation yah",
"opened_at": "2024-11-05 12:53:18",
"opened_by": {
"display_value": "Joe Employee",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "3 - Moderate",
"problem_id": "",
"reassignment_count": "2",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "devulcanize simoniacal delaying passing sundries",
"sla_due": "2024-11-26 12:53:18",
"state": "In Progress",
"subcategory": "Email",
"sys_class_name": "Incident",
"sys_created_by": "employee",
"sys_created_on": "2024-11-05 12:53:47",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "a9a16740c61122760004fe9095b7ddca",
"sys_mod_count": "6",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 11:51:52",
"task_effective_number": "INC0000047",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "2 - Medium",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"assignment_group",
"close_notes"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Bertie Luby",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by caller",
"close_notes": "mossy sleepyhead unmidwifed sanguineness unwoven",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Email",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "eyeshade plop thamnophiline despondent hemotrophe",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "deadbeat Aspidochirota neurectasia porom",
"opened_at": "2025-01-20 15:27:03",
"opened_by": {
"display_value": "Kelli Lawrence",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/99aa0bd4531712104d8731f0a0490e21"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "pharmacopoeist limbie simaroubaceous improducible thaumoscopic",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Kelli.Lawrence.2903",
"sys_created_on": "2025-01-20 15:42:42",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "31ba8b18531712104d8731f0a0490ebc",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Kelli.Lawrence.2903",
"sys_updated_on": "2025-01-20 15:42:42",
"task_effective_number": "INC0000057",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"assignment_group",
"service_offering"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "survey user",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "User error",
"close_notes": "overparticular Khartoumer Iliac boneflower fleyedly",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"contact_type": "Self-service",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "mobbishly elementalistically interantennary variolite uralium",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "Slave townscape synange ceasmic tunicles",
"opened_at": "2025-01-20 12:49:27",
"opened_by": {
"display_value": "Rebecca Bennett",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/2d86a254535312104d8731f0a0490e24"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "leeringly alchemist axillant eyesalve pucker",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Rebecca.Bennett.9953",
"sys_created_on": "2025-01-20 13:28:46",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "19a66654535312104d8731f0a0490edc",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Rebecca.Bennett.9953",
"sys_updated_on": "2025-01-20 13:28:46",
"task_effective_number": "INC0008001",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"resolved_by",
"close_code"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "David Miller",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by request",
"close_notes": "resonator applicate centrally mummick pampero",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"contact_type": "Virtual Agent",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "unformulated seasider huitain gnawn wringer",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "azofier outmerchant Araucano dysmeristic",
"opened_at": "2025-01-20 17:53:50",
"opened_by": {
"display_value": "Erica Ford",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/6e3cef5453d712104d8731f0a0490ed8"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "5 - Planning",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "phaeospore uncommitting dishumanize groin psychomorphic",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Erica.Ford.5320",
"sys_created_on": "2025-01-20 17:56:57",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "f74ce39453d712104d8731f0a0490e48",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Erica.Ford.5320",
"sys_updated_on": "2025-01-20 17:56:57",
"task_effective_number": "INC0010128",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"rfc",
"business_service"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Joe Employee",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Resolved by caller",
"close_notes": "incommodate bossship unasinous crinicultural remora",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "*JEMPLOYEE-IBM",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Virtual Agent",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "folly accubitum semolella howlingly spheric",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "2 - Medium",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "Myzodendraceae fissility abolitionist se",
"opened_at": "2025-01-20 17:53:48",
"opened_by": {
"display_value": "Erica Ford",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/e63cef5453d712104d8731f0a0490eed"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "4 - Low",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "scriggler Lanthanotus pretendedly shieldlessness tangency",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "Erica.Ford.8243",
"sys_created_on": "2025-01-20 18:02:08",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "ef4ce7d053d712104d8731f0a0490ee3",
"sys_mod_count": "0",
"sys_tags": "",
"sys_updated_by": "Erica.Ford.8243",
"sys_updated_on": "2025-01-20 18:02:08",
"task_effective_number": "INC0000047",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"rfc",
"description"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "David Loo",
"assignment_group": "Software",
"business_duration": "23 Days 20 Hours 46 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "2,061,992",
"calendar_duration": "99 Days 19 Hours 46 Minutes",
"calendar_stc": "8,624,792",
"caller_id": "Rick Berzle",
"category": "Software",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "User error",
"close_notes": "cacoon twittering reissuer bursicle acetylmethylcarbinol",
"closed_at": "2024-08-10 17:26:41",
"closed_by": {
"display_value": "Don Goodliffe",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"cmdb_ci": "",
"comments": "2024-11-17 08:12:01 - System Administrator (Additional comments)\nComment\n\n",
"comments_and_work_notes": "2024-11-17 08:12:01 - System Administrator (Additional comments)\nComment\n\n",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "splenomalacia hatstand typhlostenosis mistrustful unseignorial",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "Closed",
"knowledge": "false",
"location": "",
"made_sla": "false",
"notify": "Do Not Notify",
"number": "meriquinonoid semiextinct uncrossexamina",
"opened_at": "2024-08-09 13:25:29",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "1",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2024-11-17 08:12:01",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "proclamation stubble rahdaree organogenesis manas",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "don.goodliffe",
"sys_created_on": "2024-08-28 17:26:28",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "470d51a0a9fe1981006c20c825e48933",
"sys_mod_count": "7",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-11-26 11:53:47",
"task_effective_number": "INC0000034",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assigned_to": "Assigned to",
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"category",
"knowledge"
],
"template_record": {
"active": "false",
"activity_due": "2024-11-19 15:58:36",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "Bud Richman",
"assignment_group": "",
"business_duration": "26 Days 15 Hours 14 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "2,301,243",
"calendar_duration": "109 Days 23 Hours 36 Minutes",
"calendar_stc": "9,502,588",
"caller_id": "Bow Ruggeri",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Duplicate",
"close_notes": "Lycosa testificatory hereunto poorweed react",
"closed_at": "2024-11-27 00:04:34",
"closed_by": {
"display_value": "System Administrator",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"cmdb_ci": "",
"comments": "2024-11-17 17:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2024-08-28 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n",
"comments_and_work_notes": "2024-11-19 09:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n2024-11-17 17:06:00 - System Administrator (Additional comments)\nLooking at it now\n\n2024-08-28 16:38:40 - System Administrator (Additional comments)\nI don't seem to see my home dir. \n\n",
"company": {
"display_value": "ACME North America",
"link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Dyothelete tiphead diazenithal slighting linkage",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "Closed",
"knowledge": "false",
"location": {
"display_value": "San Diego",
"link": "https://dev224577.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "gynostemium cowlstaff unsuspectedness ad",
"opened_at": "2024-08-01 16:37:35",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "1",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2024-11-19 15:14:03",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "disputator unsmoothed hydromancer incruentous humiliation",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2024-08-28 16:38:40",
"sys_domain": {
"display_value": "global",
"link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46e18c0fa9fe19810066a0083f76bd56",
"sys_mod_count": "33",
"sys_tags": "",
"sys_updated_by": "system",
"sys_updated_on": "2024-11-27 00:04:34",
"task_effective_number": "INC0000014",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "2024-11-19 09:15:15 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n",
"work_notes_list": "",
"work_start": ""
}
}
]