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| "sys_updated_on": "2024-11-26 11:44:35", | |
| "task_effective_number": "INC0000025", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "business_service", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Beth Anglin", | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "misinspired usurpingly reedmaking upwound piston", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "*JEMPLOYEE-IBM", | |
| "comments": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", | |
| "comments_and_work_notes": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "unplunged masse orchioneuralgia bever brachialgia", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev224577.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "trinkums fusuma tassellus coaptation yah", | |
| "opened_at": "2024-11-05 12:53:18", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "devulcanize simoniacal delaying passing sundries", | |
| "sla_due": "2024-11-26 12:53:18", | |
| "state": "In Progress", | |
| "subcategory": "Email", | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "employee", | |
| "sys_created_on": "2024-11-05 12:53:47", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9a16740c61122760004fe9095b7ddca", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-11-26 11:51:52", | |
| "task_effective_number": "INC0000047", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "close_notes" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bertie Luby", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "mossy sleepyhead unmidwifed sanguineness unwoven", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Email", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "eyeshade plop thamnophiline despondent hemotrophe", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "deadbeat Aspidochirota neurectasia porom", | |
| "opened_at": "2025-01-20 15:27:03", | |
| "opened_by": { | |
| "display_value": "Kelli Lawrence", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/99aa0bd4531712104d8731f0a0490e21" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "pharmacopoeist limbie simaroubaceous improducible thaumoscopic", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "Kelli.Lawrence.2903", | |
| "sys_created_on": "2025-01-20 15:42:42", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "31ba8b18531712104d8731f0a0490ebc", | |
| "sys_mod_count": "0", | |
| "sys_tags": "", | |
| "sys_updated_by": "Kelli.Lawrence.2903", | |
| "sys_updated_on": "2025-01-20 15:42:42", | |
| "task_effective_number": "INC0000057", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "service_offering" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "survey user", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "User error", | |
| "close_notes": "overparticular Khartoumer Iliac boneflower fleyedly", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "mobbishly elementalistically interantennary variolite uralium", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "Slave townscape synange ceasmic tunicles", | |
| "opened_at": "2025-01-20 12:49:27", | |
| "opened_by": { | |
| "display_value": "Rebecca Bennett", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/2d86a254535312104d8731f0a0490e24" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "leeringly alchemist axillant eyesalve pucker", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "Rebecca.Bennett.9953", | |
| "sys_created_on": "2025-01-20 13:28:46", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "19a66654535312104d8731f0a0490edc", | |
| "sys_mod_count": "0", | |
| "sys_tags": "", | |
| "sys_updated_by": "Rebecca.Bennett.9953", | |
| "sys_updated_on": "2025-01-20 13:28:46", | |
| "task_effective_number": "INC0008001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "resolved_by", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by request", | |
| "close_notes": "resonator applicate centrally mummick pampero", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "unformulated seasider huitain gnawn wringer", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "azofier outmerchant Araucano dysmeristic", | |
| "opened_at": "2025-01-20 17:53:50", | |
| "opened_by": { | |
| "display_value": "Erica Ford", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6e3cef5453d712104d8731f0a0490ed8" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "phaeospore uncommitting dishumanize groin psychomorphic", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "Erica.Ford.5320", | |
| "sys_created_on": "2025-01-20 17:56:57", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "f74ce39453d712104d8731f0a0490e48", | |
| "sys_mod_count": "0", | |
| "sys_tags": "", | |
| "sys_updated_by": "Erica.Ford.5320", | |
| "sys_updated_on": "2025-01-20 17:56:57", | |
| "task_effective_number": "INC0010128", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "rfc", | |
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