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forms_filling_test_configs / Level-5 /create_incident_task.json
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 [
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"contact_type",
"caused_by",
"description"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "David Miller",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "1",
"close_code": "Workaround provided",
"close_notes": "beshake takyr unshamably saeculum cigala",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n",
"company": "",
"contact_type": "Email",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "I am not able to edit a wiki page.",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "2 - Medium",
"incident_state": "New",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "INC0009001",
"opened_at": "2018-09-11 20:56:26",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "3 - Moderate",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "Unable to post content on a Wiki page",
"sla_due": "UNKNOWN",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2018-09-11 20:57:01",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "a623cdb073a023002728660c4cf6a768",
"sys_mod_count": "6",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2018-12-12 23:32:42",
"task_effective_number": "INC0009001",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "2 - Medium",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"business_service",
"parent_incident",
"number"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "David Loo",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"assignment_group": "Software",
"business_duration": "23 Days 20 Hours 46 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "2,061,992",
"calendar_duration": "99 Days 19 Hours 46 Minutes",
"calendar_stc": "8,624,792",
"caller_id": "Rick Berzle",
"category": "Software",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "No resolution provided",
"close_notes": "asdasdasdsad",
"closed_at": "2023-06-23 17:26:41",
"closed_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"cmdb_ci": "",
"comments": "2023-09-30 09:12:01 - System Administrator (Additional comments)\nComment\n\n",
"comments_and_work_notes": "2023-09-30 09:12:01 - System Administrator (Additional comments)\nComment\n\n",
"company": {
"display_value": "ACME North America",
"link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Last automated backup occurred two nights ago. Did we change automated backup schedule?",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "Closed",
"knowledge": "false",
"location": "",
"made_sla": "false",
"notify": "Do Not Notify",
"number": "INC0000034",
"opened_at": "2023-06-22 13:25:29",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "1",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2023-09-30 09:12:01",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "Does not look like a backup occurred last night",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "don.goodliffe",
"sys_created_on": "2023-07-11 17:26:28",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "470d51a0a9fe1981006c20c825e48933",
"sys_mod_count": "7",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 12:53:47",
"task_effective_number": "INC0000034",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"cmdb_ci",
"problem_id",
"urgency"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "David Loo",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
},
"assignment_group": "Software",
"business_duration": "19 Days 5 Hours 38 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "1,661,930",
"calendar_duration": "79 Days 20 Hours 38 Minutes",
"calendar_stc": "6,899,930",
"caller_id": "Joe Employee",
"category": "Inquiry / Help",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Resolved by change",
"close_notes": "Gave workaround",
"closed_at": "2023-07-22 16:18:40",
"closed_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": {
"display_value": "ACME North America",
"link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Noticing today that any time I send an email with an attachment, it takes at least 20 seconds to send. This happens regardless of the attachment size.",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "Closed",
"knowledge": "false",
"location": "",
"made_sla": "false",
"notify": "Do Not Notify",
"number": "INC0000013",
"opened_at": "2023-07-21 16:15:58",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "1 - Critical",
"problem_id": "",
"reassignment_count": "2",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2023-10-09 12:54:48",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "EMAIL is slow when an attachment is involved",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "don.goodliffe",
"sys_created_on": "2023-07-22 16:18:07",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46cebb88a9fe198101aee93734f9768b",
"sys_mod_count": "5",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-10-09 12:54:48",
"task_effective_number": "INC0000013",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"business_service",
"knowledge",
"rfc"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "",
"business_duration": "0 Seconds",
"business_impact": "",
"business_service": "",
"business_stc": "0",
"calendar_duration": "5 Minutes",
"calendar_stc": "323",
"caller_id": "David Miller",
"category": "Software",
"cause": "",
"caused_by": "",
"child_incidents": "0",
"close_code": "Solution provided",
"close_notes": "Reverted to a previous version.",
"closed_at": "2018-12-09 19:29:09",
"closed_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"contact_type": "Virtual Agent",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "While launching the defect tracking base URL, it is redirecting to an error page.",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "3 - Low",
"incident_state": "Closed",
"knowledge": "false",
"location": "",
"made_sla": "true",
"notify": "Do Not Notify",
"number": "INC0009004",
"opened_at": "2018-09-01 06:13:30",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "3 - Moderate",
"problem_id": "",
"reassignment_count": "0",
"reopen_count": "0",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "2018-09-01 06:18:53",
"resolved_by": "System Administrator",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "Defect tracking tool is down.",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2018-09-01 06:14:04",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "e329de99731423002728660c4cf6a73c",
"sys_mod_count": "9",
"sys_tags": "",
"sys_updated_by": "system",
"sys_updated_on": "2023-10-10 16:19:01",
"task_effective_number": "INC0009004",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"category",
"rfc",
"impact"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": "",
"assignment_group": "Software",
"business_duration": "",
"business_impact": "",
"business_service": "",
"business_stc": "",
"calendar_duration": "",
"calendar_stc": "",
"caller_id": "Bud Richman",
"category": "Software",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "Resolved by request",
"close_notes": "aint kenareh deary scuddawn yearn",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "Sales Force Automation",
"comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n",
"comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n",
"company": "",
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Unable to login to SFA even though login credentials are correct.",
"due_date": "",
"escalation": "Normal",
"expected_start": "",
"follow_up": "",
"group_list": "",
"hold_reason": "",
"impact": "1 - High",
"incident_state": "New",
"knowledge": "false",
"location": {
"display_value": "324 South State Street, Salt Lake City,UT",
"link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
},
"made_sla": "false",
"notify": "Do Not Notify",
"number": "INC0000046",
"opened_at": "2023-09-18 15:04:15",
"opened_by": {
"display_value": "Bud Richman",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7"
},
"order": "",
"origin_id": "",
"origin_table": "",
"parent": "",
"parent_incident": "",
"priority": "3 - Moderate",
"problem_id": "PRB0000006",
"reassignment_count": "1",
"reopen_count": "",
"reopened_by": "",
"reopened_time": "",
"resolved_at": "",
"resolved_by": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"severity": "3 - Low",
"short_description": "Can't access SFA software",
"sla_due": "2023-09-27 15:04:15",
"state": "New",
"subcategory": null,
"sys_class_name": "Incident",
"sys_created_by": "admin",
"sys_created_on": "2023-09-17 15:05:30",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "a9e30c7dc61122760116894de7bcc7bd",
"sys_mod_count": "4",
"sys_tags": "",
"sys_updated_by": "glide.maint",
"sys_updated_on": "2023-09-17 15:37:27",
"task_effective_number": "INC0000046",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency"
},
"task_fields": [
"short_description",
"caller_id",
"cmdb_ci",
"number",
"assignment_group"
],
"template_record": {
"active": "false",
"activity_due": "2023-10-02 16:17:01",
"additional_assignee_list": "",
"approval": null,
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Bud Richman",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7"
},
"assignment_group": "Hardware",
"business_duration": "21 Days 15 Hours 14 Minutes",
"business_impact": "",
"business_service": "",
"business_stc": "1,869,258",
"calendar_duration": "89 Days 7 Minutes",
"calendar_stc": "7,690,046",
"caller_id": "Alejandro Mascall",
"category": "Hardware",
"cause": "",
"caused_by": "",
"child_incidents": "",
"close_code": "User error",
"close_notes": "Fixed",
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