Level-5/create_problem_task.json

[
    {
        "fields": {
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            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "cmdb_ci",
            "service_offering",
            "assignment_group",
            "category"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Network",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "WIRELESS",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "",
            "confirmed_by": "",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Not able to connect to Wifi. Tried to connect with different devices.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0001002",
            "opened_at": "2018-10-04 19:57:26",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "0",
            "related_incidents": "0",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Unable to connect to Wifi",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": "Wireless",
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2018-10-04 19:57:39",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "6632130c730123002728660c4cf6a734",
            "sys_mod_count": "2",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2018-12-11 23:15:46",
            "task_effective_number": "PRB0001002",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "urgency",
            "assignment_group",
            "description",
            "cmdb_ci"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
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                "display_value": "Problem Coordinator A",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
            },
            "assignment_group": "Problem Solving",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Hardware",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Dell Wireless WLAN Utility",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2023-09-12 10:04:43",
            "confirmed_by": {
                "display_value": "Problem Coordinator A",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
            },
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Using a Dell Wireless WLAN Utility I cannot enable the option to disable wireless when plugin into an Ethernet port",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "2 - Medium",
            "knowledge": "false",
            "known_error": "true",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0000012",
            "opened_at": "2023-09-12 10:04:43",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "4 - Low",
            "problem_state": "Assess",
            "reassignment_count": "1",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Cannot disable wireless when plug into an Ethernet port",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2023-09-12 10:12:12",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "e9b0e55567b032004792adab9485ef6c",
            "sys_mod_count": "3",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-27 23:14:22",
            "task_effective_number": "PRB0000012",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "assignment_group",
            "service_offering",
            "urgency",
            "category"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
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                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "Problem Solving",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Software",
            "cause_notes": " <p>Siebel SFA does not support this version of Orcale</p> ",
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Sales Force Automation",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2023-05-23 16:48:36",
            "confirmed_by": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "High",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000046",
                "link": "https://dev215901.service-now.com/api/now/table/task/a9e30c7dc61122760116894de7bcc7bd"
            },
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": " <p>Upgrade to the latest version of Oracle</p> ",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000006",
            "opened_at": "2023-01-24 14:07:07",
            "opened_by": {
                "display_value": "Bow Ruggeri",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Fix in Progress",
            "reassignment_count": "1",
            "related_incidents": "2",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": {
                "display_value": "CHG0000001",
                "link": "https://dev215901.service-now.com/api/now/table/change_request/a9e9c33dc61122760072455df62663d2"
            },
            "route_reason": "",
            "service_offering": "",
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            "sla_due": "UNKNOWN",
            "state": "Fix in Progress",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "ITIL User",
            "sys_created_on": "2023-01-24 14:07:07",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "a9e4890bc6112276003d7a5a5c774a74",
            "sys_mod_count": "7",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-27 23:07:57",
            "task_effective_number": "PRB0000006",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "business_service",
            "service_offering",
            "cmdb_ci",
            "impact"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Manager",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
            },
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            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Software",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Enterprise Services",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2023-07-31 16:48:36",
            "confirmed_by": {
                "display_value": "Problem Manager",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Several hours ago we experienced a flood of incidents related to various SAP applications. It has been determined that there is an outage of unknown origin. We are performing root cause analysis.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000051",
                "link": "https://dev215901.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661"
            },
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            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "1 - High",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0000011",
            "opened_at": "2023-07-24 21:58:15",
            "opened_by": {
                "display_value": "Ron Kettering",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
            },
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            "parent": "",
            "priority": "1 - Critical",
            "problem_state": "Root Cause Analysis",
            "reassignment_count": "",
            "related_incidents": "5",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
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            "sla_due": "UNKNOWN",
            "state": "Root Cause Analysis",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "itil",
            "sys_created_on": "2023-07-24 21:58:15",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 10:07:58",
            "task_effective_number": "PRB0000011",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "category",
            "urgency",
            "service_offering",
            "impact"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
            },
            "assignment_group": "",
            "business_duration": "16801 Days",
            "business_service": "",
            "calendar_duration": "16801 Days 2 Minutes",
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            "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ",
            "close_notes": "updated firmware",
            "closed_at": "2023-07-24 21:52:04",
            "closed_by": "",
            "cmdb_ci": "ny8500-nbxs08",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
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            },
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            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Switch occasionally drops connections",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": " <p>updated firmware</p> ",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
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                "display_value": "Don Goodliffe",
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            },
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            "parent": "",
            "priority": "5 - Planning",
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            "reassignment_count": "",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": "Fix Applied",
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
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            "sla_due": "UNKNOWN",
            "state": "Resolved",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "glide.maint",
            "sys_created_on": "2023-07-24 21:51:19",
            "sys_domain": {
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            },
            "sys_domain_path": "/",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-28 02:38:34",
            "task_effective_number": "PRB0000050",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
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            "short_description",
            "service_offering",
            "assignment_group",
            "description",
            "category"
        ],
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
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                "display_value": "Problem Coordinator A",
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            "major_problem": "false",
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            "opened_by": {
                "display_value": "Ron Kettering",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Closed",
            "reassignment_count": "",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": "Fix Applied",
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Exchange server outage",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": "Email",
            "sys_class_name": "Problem",
            "sys_created_by": "glide.maint",
            "sys_created_on": "2023-07-24 22:45:11",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "05001913c0a8016600161851785e5219",
            "sys_mod_count": "2",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-28 02:43:10",
            "task_effective_number": "PRB0000051",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
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            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "assignment_group",
            "service_offering",
            "business_service",
            "urgency"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Database",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "ApplicationServerPeopleSoft",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2021-11-19 15:48:36",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "The PeopleSoft Oracle instance is down (again).",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000010",
            "opened_at": "2021-06-04 15:55:28",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Oracle Down",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": "Oracle",
            "sys_class_name": "Problem",
            "sys_created_by": "pat",
            "sys_created_on": "2021-06-04 15:55:28",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "9d4f87a3c6112287010ed0a5ccdcba04",
            "sys_mod_count": "9",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-27 22:57:58",
            "task_effective_number": "PRB0000010",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "impact",
            "description",
            "service_offering",
            "assignment_group"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Network",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "WIRELESS",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "",
            "confirmed_by": "",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Not able to connect to Wifi. Tried to connect with different devices.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0001002",
            "opened_at": "2018-10-04 19:57:26",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "0",
            "related_incidents": "0",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Unable to connect to Wifi",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": "Wireless",
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2018-10-04 19:57:39",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "6632130c730123002728660c4cf6a734",
            "sys_mod_count": "2",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2018-12-11 23:15:46",
            "task_effective_number": "PRB0001002",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "service_offering",
            "urgency",
            "category",
            "business_service"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Software",
            "cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>",
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2022-11-17 15:48:36",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "SP2 is causing several applications not to work anymore.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Moderate",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000019",
                "link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06"
            },
            "fix_at": "2024-03-11 09:02:28",
            "fix_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000001",
            "opened_at": "2022-11-16 15:48:36",
            "opened_by": {
                "display_value": "Ron Kettering",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Fix in Progress",
            "reassignment_count": "",
            "related_incidents": "1",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": {
                "display_value": "CHG0000003",
                "link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442"
            },
            "route_reason": "",
            "service_offering": "",
            "short_description": "Windows XP SP2 causing errors in Enterprise",
            "sla_due": "UNKNOWN",
            "state": "Fix in Progress",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2022-11-16 15:48:36",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d",
            "sys_mod_count": "17",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 10:05:55",
            "task_effective_number": "PRB0000001",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "business_service",
            "service_offering",
            "category",
            "assignment_group"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Software",
            "cause_notes": "<p>Sample cause notes</p>",
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Zoom V.92 USB Modem",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "",
            "confirmed_by": "",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Issue in connecting to internet using modem.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0001001",
            "opened_at": "2018-10-07 06:06:53",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "0",
            "related_incidents": "1",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Issue in connecting to internet using modem.",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2018-10-07 06:07:35",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "a1e0f770734123002728660c4cf6a745",
            "sys_mod_count": "15",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 12:54:33",
            "task_effective_number": "PRB0001001",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": "<p>Sample workaround</p>",
            "workaround_applied": "true",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    }
]