Level-6/create_change_request_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "description",
            "backout_plan",
            "close_code",
            "business_service",
            "impact",
            "assignment_group"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Network",
            "backout_plan": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.If required you are authorized to reboot the router if BGP fails to work",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Other",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "Worked",
            "closed_at": "2015-07-06 12:00:51",
            "closed_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": "Not Run",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Resend the complete BGP table to neighboring routers--Both neighbors need to support soft reset route refresh capability.--Stores complete BGP table of you neighbor in router memory.--Not a good idea on a peering router with full feed, due to the memory requirements.",
            "due_date": "",
            "end_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "-- Place router into maintenance mode in the monitoring platform-- Logon to router through SSH-- Run the following commandrouter(config-router)#router bgp 12345router(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]router#clear ip bgp {neighbor ip} soft in-- Confirm the sessions have been cleared-- Place router back into operational mode in the monitoring platform",
            "justification": "Levanter Ludgate untrippable overintensification pachyglossal",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000026",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2015-07-06 12:00:26",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "4 - Low",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "2",
            "requested_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "phylloclad Atabrine undermoated viperousness disposition",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Clear BGP sessions on a Cisco router",
            "sla_due": "UNKNOWN",
            "start_date": "",
            "state": "Closed",
            "std_change_producer_version": {
                "display_value": "Clear BGP sessions on a Cisco router - 1",
                "link": "https://dev215901.service-now.com/api/now/table/std_change_producer_version/16c2273c47010200e90d87e8dee49006"
            },
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2015-07-06 12:00:26",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "7b77f5de47410200e90d87e8dee490b8",
            "sys_mod_count": "8",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2015-07-06 12:00:51",
            "task_effective_number": "CHG0000026",
            "test_plan": "--Confirm that there are no monitoring alerts for the router",
            "time_worked": "",
            "type": "Standard",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "2015-07-06 12:00:42",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2015-07-06 12:00:37"
        }
    },
    {
        "fields": {
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            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "implementation_plan",
            "number",
            "backout_plan",
            "service_offering",
            "cmdb_ci",
            "test_plan"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Requested",
            "approval_history": "2023-10-08 06:12:14 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Dan (Technical approvals).\n\n",
            "approval_set": "",
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
            },
            "assignment_group": "Hardware",
            "backout_plan": "Comment out new line in /etc/network/interfaces",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful with issues",
            "close_notes": "Chuchona glycerole redolent daughterless nonextensive",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "lnux101",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "2023-10-09 01:47:12",
            "conflict_status": "Conflict",
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01",
            "due_date": "",
            "end_date": "2023-12-04 18:45:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "2 - Medium",
            "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com",
            "justification": "interdict Beggiatoaceae winnel Aghan pornological",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
            "number": "CHG0000072",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2023-10-06 01:21:35",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": null,
            "phase_state": "Open",
            "priority": "3 - Moderate",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "0",
            "requested_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "High",
            "risk_impact_analysis": "backhand titanosilicate lordless Ascaridia straggly",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4",
            "sla_due": "UNKNOWN",
            "start_date": "2023-12-04 18:30:00",
            "state": "Authorize",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "admin",
            "sys_created_on": "2023-10-06 01:21:35",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "b5cd7552db252200a6a2b31be0b8f57b",
            "sys_mod_count": "24",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 01:47:12",
            "task_effective_number": "CHG0000072",
            "test_plan": "polydymite Levite wisket uralitization gruine",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "2023-10-08 02:48:25"
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "category",
            "service_offering",
            "risk",
            "justification",
            "implementation_plan",
            "business_service"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "2023-01-25 15:16:25 - glide.maint (Approval history)\nITIL User added as an approver\n\n",
            "approval_set": "",
            "assigned_to": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "assignment_group": "",
            "backout_plan": "blessing cyclane undescendable perichoroidal pothunt",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Hardware",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Unsuccessful",
            "close_notes": "recalesce resow calkin whimsic cocillana",
            "closed_at": "2023-10-04 02:46:02",
            "closed_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "cmdb_ci": "FileServerFloor2",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": null,
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "We're going to put another 100 GB drive on the floor 2            server.            Needs a 100 GB SCSI II Ultra Drive.",
            "due_date": "",
            "end_date": "2023-10-04 23:45:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "clitoritis fent chowder sprawl wingable",
            "justification": "predraft pictoradiogram extrasystole uberty mnemotechnist",
            "knowledge": "false",
            "location": "",
            "made_sla": "false",
            "number": "CHG0000006",
            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2021-08-13 15:37:58",
            "opened_by": {
                "display_value": "Guest",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5136503cc611227c0183e96598c4f706"
            },
            "order": "",
            "outside_maintenance_schedule": "false",
            "parent": "",
            "phase": "-1",
            "phase_state": null,
            "priority": "3 - Moderate",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "",
            "requested_by": "",
            "requested_by_date": "2021-08-17 17:00:00",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
            "risk": "Moderate",
            "risk_impact_analysis": "metatatically vistaless Diadochian decentralism Phoebean",
            "route_reason": "",
            "scope": "(-1)",
            "service_offering": "",
            "short_description": "Put another 100 Gb drive on the 2nd Floor Server",
            "sla_due": "UNKNOWN",
            "start_date": "2023-10-04 23:00:00",
            "state": "Scheduled",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "pat",
            "sys_created_on": "2021-08-13 15:37:58",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "9d3f823bc611228700376cc3b4b5b87b",
            "sys_mod_count": "11",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 05:41:02",
            "task_effective_number": "CHG0000006",
            "test_plan": "bigener rigation flippantly blackbird vitality",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
            "close_code": "Close code",
            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "service_offering",
            "short_description",
            "cmdb_ci",
            "impact",
            "risk",
            "close_code"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Approved",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Fred Luddy",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005"
            },
            "assignment_group": "",
            "backout_plan": "discontinuer lherzolite gymnosophist menometastasis Protorosaurus",
            "business_duration": "",
            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Other",
            "change_plan": "",
            "chg_model": "",
            "close_code": "Successful",
            "close_notes": "platinochloride expensively terebic sulphuran purrel",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Oracle FLX",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "conflict_last_run": "",
            "conflict_status": "No Conflict",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "polygonic morigerousness demonry neurosurgery orthogranite",
            "due_date": "",
            "end_date": "2024-05-10 14:00:00",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "implementation_plan": "theinism anthropologist lousiness cable unselecting",
            "justification": "cancerousness cudbear subtitle arpeggioed symmorphic",
            "knowledge": "false",
            "location": "",
            "made_sla": "true",
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            "on_hold": "false",
            "on_hold_reason": "",
            "on_hold_task": "",
            "opened_at": "2025-03-02 02:15:40",
            "opened_by": {
                "display_value": "",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/felix.bait"
            },
            "order": "",
            "outside_maintenance_schedule": "true",
            "parent": "",
            "phase": "Requested",
            "phase_state": "Open",
            "priority": "4 - Low",
            "production_system": "false",
            "reason": null,
            "reassignment_count": "",
            "requested_by": {
                "display_value": "Beth Anglin",
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            },
            "requested_by_date": "",
            "review_comments": "",
            "review_date": "",
            "review_status": "",
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            "risk_impact_analysis": "mucivore scribblingly radiolead chalice kalogeros",
            "route_reason": "",
            "scope": "Medium",
            "service_offering": "",
            "short_description": "Oracle FLX (Java App Dependency)",
            "sla_due": "UNKNOWN",
            "start_date": "2024-05-10 12:00:00",
            "state": "New",
            "std_change_producer_version": "",
            "sys_class_name": "Change Request",
            "sys_created_by": "felix.bait",
            "sys_created_on": "2025-03-02 02:18:39",
            "sys_domain": {
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                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "87ae5e900a0a2c3e263e8304e727c646",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 05:39:52",
            "task_effective_number": "CHG0000013",
            "test_plan": "mornings contortionist quatuor rapid amercement",
            "time_worked": "",
            "type": "Normal",
            "unauthorized": "false",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
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            "backout_plan": "Backout plan",
            "business_service": "Service",
            "category": "Category",
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            "close_notes": "Close notes",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "implementation_plan": "Implementation plan",
            "justification": "Justification",
            "number": "Number",
            "risk": "Risk",
            "risk_impact_analysis": "Risk and impact analysis",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "test_plan": "Test plan"
        },
        "task_fields": [
            "cmdb_ci",
            "close_notes",
            "justification",
            "impact",
            "risk_impact_analysis",
            "number"
        ],
        "template_record": {
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            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
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            "approval_history": "2023-10-08 06:15:11 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n",
            "approval_set": "",
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            },
            "assignment_group": "Hardware",
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            "business_service": "",
            "cab_date_time": "",
            "cab_delegate": "",
            "cab_recommendation": "",
            "cab_required": "false",
            "calendar_duration": "",
            "category": "Network",
            "change_plan": "",
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