Level-8/create_problem_task.json

[
    {
        "fields": {
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            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "service_offering",
            "urgency",
            "assignment_group",
            "category",
            "description",
            "cmdb_ci",
            "business_service"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Network",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2021-11-19 15:48:36",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "The 1st floor router is down again. Nobody down there can get at anything outside their own subnet.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "High",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000001",
                "link": "https://dev215901.service-now.com/api/now/table/task/9c573169c611228700193229fff72400"
            },
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000007",
            "opened_at": "2021-06-04 15:32:07",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "",
            "related_incidents": "2",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Router Down",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "pat",
            "sys_created_on": "2021-06-04 15:32:07",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "9d3a266ac6112287004e37fb2ceb0133",
            "sys_mod_count": "34",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 11:39:12",
            "task_effective_number": "PRB0000007",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "impact",
            "business_service",
            "category",
            "cmdb_ci",
            "urgency",
            "assignment_group",
            "description"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Network",
            "cause_notes": null,
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2021-11-19 15:48:36",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "The 1st floor router is down again. Nobody down there can get at anything outside their own subnet.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "High",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000001",
                "link": "https://dev215901.service-now.com/api/now/table/task/9c573169c611228700193229fff72400"
            },
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000007",
            "opened_at": "2021-06-04 15:32:07",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Assess",
            "reassignment_count": "",
            "related_incidents": "2",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Router Down",
            "sla_due": "UNKNOWN",
            "state": "Assess",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "pat",
            "sys_created_on": "2021-06-04 15:32:07",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "9d3a266ac6112287004e37fb2ceb0133",
            "sys_mod_count": "34",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 11:39:12",
            "task_effective_number": "PRB0000007",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "business_service",
            "impact",
            "urgency",
            "category",
            "assignment_group",
            "service_offering",
            "description"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Hardware",
            "cause_notes": null,
            "close_notes": "This is a Service Catalog item request",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "",
            "confirmed_by": "",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "trichoclasia bestink homotaxia Carcavelhos griddler",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000020",
                "link": "https://dev215901.service-now.com/api/now/table/task/46edaa6aa9fe198101b9d14ced16619f"
            },
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": null,
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000003",
            "opened_at": "2022-11-16 16:07:08",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Closed",
            "reassignment_count": "",
            "related_incidents": "1",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": "Canceled",
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Request for a Blackberry",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "david.loo",
            "sys_created_on": "2022-11-16 16:07:08",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46fb9e31a9fe198101492060c2a4f8cb",
            "sys_mod_count": "4",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-27 02:54:38",
            "task_effective_number": "PRB0000003",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "service_offering",
            "description",
            "category",
            "urgency",
            "business_service",
            "cmdb_ci",
            "impact"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "16801 Days",
            "business_service": "",
            "calendar_duration": "16801 Days 2 Minutes",
            "category": "Network",
            "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ",
            "close_notes": "updated firmware",
            "closed_at": "2023-07-24 23:10:55",
            "closed_by": "",
            "cmdb_ci": "ny8500-nbxs09",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2023-11-12 09:39:07",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Connections seem to be slow",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": " <p>updated firmware</p> ",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0000053",
            "opened_at": "2023-07-24 23:08:13",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Closed",
            "reassignment_count": "",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": "Fix Applied",
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Slow switching",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "glide.maint",
            "sys_created_on": "2023-07-24 23:10:41",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "05164252c0a80166006452a56ccd08a9",
            "sys_mod_count": "2",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-28 02:45:55",
            "task_effective_number": "PRB0000053",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "category",
            "business_service",
            "assignment_group",
            "service_offering",
            "description",
            "urgency",
            "impact"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "UNKNOWN",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Software",
            "cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>",
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2022-11-17 15:48:36",
            "confirmed_by": {
                "display_value": "Problem Coordinator B",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "SP2 is causing several applications not to work anymore.",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Moderate",
            "expected_start": "",
            "first_reported_by_task": {
                "display_value": "INC0000019",
                "link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06"
            },
            "fix_at": "2024-03-11 09:02:28",
            "fix_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "false",
            "location": "",
            "made_sla": "false",
            "major_problem": "false",
            "number": "PRB0000001",
            "opened_at": "2022-11-16 15:48:36",
            "opened_by": {
                "display_value": "Ron Kettering",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
            },
            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Fix in Progress",
            "reassignment_count": "",
            "related_incidents": "1",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": null,
            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": {
                "display_value": "CHG0000003",
                "link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442"
            },
            "route_reason": "",
            "service_offering": "",
            "short_description": "Windows XP SP2 causing errors in Enterprise",
            "sla_due": "UNKNOWN",
            "state": "Fix in Progress",
            "subcategory": null,
            "sys_class_name": "Problem",
            "sys_created_by": "admin",
            "sys_created_on": "2022-11-16 15:48:36",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d",
            "sys_mod_count": "21",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2024-03-11 11:42:44",
            "task_effective_number": "PRB0000001",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
            "short_description": "Problem statement",
            "urgency": "Urgency"
        },
        "task_fields": [
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            "description": "We really, really need to buy more drives for the second floor file. The users keep filling up their 10 MB quota, and they aren't going to take it much longer.",
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            "duplicate_of": "",
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            "fix_by": "",
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            "fix_communicated_by": "",
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            "follow_up": "",
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            "major_problem": "false",
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            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
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            "urgency": "3 - Low",
            "user_input": "",
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            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
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        }
    },
    {
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            "urgency",
            "business_service",
            "service_offering",
            "cmdb_ci",
            "assignment_group",
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            "description"
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        "template_record": {
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            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Dell PERC 2",
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            "contact_type": "Phone",
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            "follow_up": "",
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            "location": "",
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                "display_value": "Ron Kettering",
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            "reopen_count": "0",
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            "resolved_at": "",
            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Boot with shift key held down",
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            "sys_class_name": "Problem",
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            "sys_domain_path": "/",
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            "sys_updated_by": "admin",
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            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
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        "task_fields": [
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            "service_offering",
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            "business_service",
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            "urgency",
            "cmdb_ci"
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        "template_record": {
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            "approval_set": "",
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            "assignment_group": "",
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            "business_service": "",
            "calendar_duration": "16801 Days 2 Minutes",
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            "closed_by": "",
            "cmdb_ci": "SAP ORA01",
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            "comments_and_work_notes": "",
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            "confirmed_by": "",
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
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            "duplicate_of": "",
            "escalation": "Normal",
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            "follow_up": "",
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            "opened_by": {
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            },
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            "reopened_by": "",
            "resolution_code": "Risk Accepted",
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            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
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            "sla_due": "UNKNOWN",
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            "subcategory": "Oracle",
            "sys_class_name": "Problem",
            "sys_created_by": "glide.maint",
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            },
            "sys_domain_path": "/",
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            "sys_updated_by": "admin",
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            "time_worked": "",
            "universal_request": "",
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            "upon_reject": "Cancel all future Tasks",
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            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": " <p>Restarted the database</p> ",
            "workaround_applied": "true",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
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        "task_fields": [
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        "template_record": {
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            "assignment_group": "",
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            "calendar_duration": "",
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            "close_notes": "",
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            "cmdb_ci": "Zoom V.92 USB Modem",
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            "rfc": "",
            "route_reason": "",
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            "short_description": "Issue in connecting to internet using modem.",
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            "sys_domain_path": "/",
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            "sys_updated_by": "admin",
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            "universal_request": "",
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            "upon_reject": "Cancel all future Tasks",
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            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": "<p>Sample workaround</p>",
            "workaround_applied": "true",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
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    },
    {
        "fields": {
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            "cmdb_ci",
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            "assignment_group": "",
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            "close_notes": "",
            "closed_at": "2023-07-31 23:59:05",
            "closed_by": {
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            "description": "upblow commissionership Ogcocephalidae palterly epitympanic",
            "due_date": "",
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            "follow_up": "",
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            "opened_by": {
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            "resolved_by": "",
            "review_outcome": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "short_description": "Email system is down again",
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            "subcategory": "Email",
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            },
            "sys_domain_path": "/",
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            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-07-31 23:59:05",
            "task_effective_number": "PRB0000105",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "3 - Low",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": "",
            "workaround": null,
            "workaround_applied": "false",
            "workaround_communicated_at": "",
            "workaround_communicated_by": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "category": "Category",
            "cmdb_ci": "Configuration item",
            "description": "Description",
            "impact": "Impact",
            "service_offering": "Service offering",
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        },
        "task_fields": [
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            "description",
            "impact",
            "business_service",
            "urgency",
            "service_offering",
            "assignment_group",
            "cmdb_ci"
        ],
        "template_record": {
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            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Problem Coordinator A",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
            },
            "assignment_group": "",
            "business_duration": "",
            "business_service": "",
            "calendar_duration": "",
            "category": "Hardware",
            "cause_notes": " <p>Unknown user changes caused performance issues</p> ",
            "close_notes": "",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "Windows",
            "comments": "",
            "comments_and_work_notes": "",
            "company": "",
            "confirmed_at": "2023-09-12 10:39:07",
            "confirmed_by": {
                "display_value": "Problem Coordinator A",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
            },
            "contact_type": null,
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?",
            "due_date": "",
            "duplicate_of": "",
            "escalation": "Normal",
            "expected_start": "",
            "first_reported_by_task": "",
            "fix_at": "",
            "fix_by": "",
            "fix_communicated_at": "",
            "fix_communicated_by": "",
            "fix_notes": " <p>Re-imaged the laptop</p> ",
            "follow_up": "",
            "group_list": "",
            "impact": "3 - Low",
            "knowledge": "false",
            "known_error": "true",
            "location": "",
            "made_sla": "true",
            "major_problem": "false",
            "number": "PRB0000014",
            "opened_at": "2023-09-12 10:39:07",
            "opened_by": {
                "display_value": "Don Goodliffe",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
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            "order": "",
            "parent": "",
            "priority": "5 - Planning",
            "problem_state": "Resolved",
            "reassignment_count": "1",
            "related_incidents": "",
            "reopen_count": "0",
            "reopened_at": "",
            "reopened_by": "",
            "resolution_code": "Fix Applied",
            "resolved_at": "",
            "resolved_by": "",
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