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System Administrator (Additional comments)\nSend in the llamas\n\n2024-11-17 09:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2024-11-17 09:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2024-11-05 10:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", + "comments_and_work_notes": "2024-11-19 09:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2024-11-17 09:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2024-11-17 09:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2024-11-17 09:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2024-11-05 10:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "shoppish spankily phyllophorous steppe perivitellin", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "2 - Medium", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "450 Lexington Avenue, New York,NY", + "link": "https://dev224577.service-now.com/api/now/table/cmn_location/5f669b59c0a8010e00209343c0c6f9c1" + }, + "made_sla": "true", + "notify": "Do Not Notify", + "number": "diapedetic myrothamnaceous wrick jactanc", + "opened_at": "2024-11-05 13:56:37", + "opened_by": { + "display_value": "", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/glide.maint" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "2 - 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High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "2024-11-19 09:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n", + "work_notes_list": "", + "work_start": "" + } + }, + { + "fields": { + "assigned_to": "Assigned to", + "assignment_group": "Assignment group", + "business_service": "Service", + "caller_id": "Caller", + "category": "Category", + "caused_by": "Caused by Change", + "close_code": "Resolution code", + "close_notes": "Resolution notes", + "cmdb_ci": "Configuration item", + "contact_type": "Channel", + "description": "Description", + "impact": "Impact", + "knowledge": "Knowledge", + "number": "Number", + "parent_incident": "Parent Incident", + "problem_id": "Problem", + "resolved_by": "Resolved by", + "rfc": "Change Request", + "service_offering": "Service offering", + "short_description": "Short description", + "urgency": "Urgency" + }, + "task_fields": [ + "short_description", + "caller_id" + ], + "template_record": { + "active": "true", + "activity_due": "2024-11-19 15:50:20", + "additional_assignee_list": "", + "approval": "Not Yet Requested", + "approval_history": "", + "approval_set": "", + "assigned_to": "Fred Luddy", + "assignment_group": "Software", + "business_duration": "", + "business_impact": "", + "business_service": "", + "business_stc": "", + "calendar_duration": "", + "calendar_stc": "", + "caller_id": "Bud Richman", + "category": "Software", + "cause": "", + "caused_by": "", + "child_incidents": "", + "close_code": "User error", + "close_notes": "adventureship forehold immunogenic allochromatic republican", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "SAP Financial Accounting", + "comments": "2024-11-12 10:16:12 - System Administrator (Additional comments)\nyou\n\n2024-11-12 10:15:58 - System Administrator (Additional comments)\nhey\n\n2024-11-04 20:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", + "comments_and_work_notes": "2024-11-19 09:50:20 - Rob Phillips (Work notes)\nI got this\n\n2024-11-17 07:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2024-11-12 10:16:12 - System Administrator (Additional comments)\nyou\n\n2024-11-12 10:15:58 - System Administrator (Additional comments)\nhey\n\n2024-11-04 20:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2024-11-04 20:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", + "company": { + "display_value": "ACME North America", + "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" + }, + "contact_type": "Phone", + "contract": "", + "correlation_display": "", + "correlation_id": "", + "delivery_plan": "", + "delivery_task": "", + "description": "scytopetalaceous dominatingly orohydrographical grudging miscalculation", + "due_date": "", + "escalation": "Overdue", + "expected_start": "", + "follow_up": "", + "group_list": "", + "hold_reason": "", + "impact": "1 - High", + "incident_state": "In Progress", + "knowledge": "false", + "location": { + "display_value": "261 North Highway 101, Solana Beach,CA", + "link": "https://dev224577.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" + }, + "made_sla": "true", + "notify": "Do Not Notify", + "number": "unpredicated vairagi Adeodatus neele Nor", + "opened_at": "2024-11-05 12:48:40", + "opened_by": { + "display_value": "ITIL User", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" + }, + "order": "", + "origin_id": "", + "origin_table": "", + "parent": "", + "parent_incident": "", + "priority": "1 - Critical", + "problem_id": "PRB0000011", + "reassignment_count": "0", + "reopen_count": "", + "reopened_by": "", + "reopened_time": "", + "resolved_at": "", + "resolved_by": "", + "rfc": "", + "route_reason": "", + "service_offering": "", + "severity": "3 - Low", + "short_description": "ultracordial palaeechinoid vague marsupium tinworker", + "sla_due": "2024-11-05 04:40:39", + "state": "In Progress", + "subcategory": null, + "sys_class_name": "Incident", + "sys_created_by": "itil", + "sys_created_on": "2024-11-05 12:48:40", + "sys_domain": { + "display_value": "global", + "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" + }, + "sys_domain_path": "/", + "sys_id": "d7195138c0a8016700fd68449cfcd484", + "sys_mod_count": "94", + "sys_tags": "", + "sys_updated_by": "system", + "sys_updated_on": "2024-11-19 13:50:24", + "task_effective_number": "INC0000052", + "time_worked": "", + "universal_request": "", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", + "user_input": "", + "watch_list": "", + "work_end": "", + "work_notes": "2024-11-19 09:50:20 - Rob Phillips (Work notes)\nI got this\n\n2024-11-17 07:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2024-11-04 20:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n", + "work_notes_list": "", + "work_start": "" + } + } +] \ No newline at end of file