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Log shows ISP was dropping/resetting the connection

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ISP applied a fix on their side and mails are flowing smoothly again

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Sample cause notes

", "close_notes": "", "closed_at": "", "closed_by": "", "cmdb_ci": "Zoom V.92 USB Modem", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "", "confirmed_by": "", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Issue in connecting to internet using modem.", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0001001", "opened_at": "2018-10-07 06:06:53", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Assess", "reassignment_count": "0", "related_incidents": "1", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Issue in connecting to internet using modem.", "sla_due": "UNKNOWN", "state": "Assess", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2018-10-07 06:07:35", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "a1e0f770734123002728660c4cf6a745", "sys_mod_count": "5", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2024-03-11 09:54:38", "task_effective_number": "PRB0001001", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": "

Sample workaround

", "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "cmdb_ci" ], "template_record": { "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "", "business_duration": "16801 Days", "business_service": "", "calendar_duration": "16801 Days 1 Minute", "category": "Software", "cause_notes": null, "close_notes": "", "closed_at": "2023-07-31 23:59:05", "closed_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "", "confirmed_by": "", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "muscule halophytism inductionally brimmed analogic", "due_date": "", "duplicate_of": { "display_value": "PRB0000055", "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" }, "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000105", "opened_at": "2023-07-31 23:57:29", "opened_by": { "display_value": "Ron Kettering", "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": "Duplicate", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Email system is down again", "sla_due": "UNKNOWN", "state": "Closed", "subcategory": "Email", "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-07-31 23:58:16", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0d036ce4532023004247ddeeff7b12a8", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-31 23:59:05", "task_effective_number": "PRB0000105", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "impact" ], "template_record": { "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "", "business_duration": "16801 Days", "business_service": "", "calendar_duration": "16801 Days 1 Minute", "category": "Software", "cause_notes": null, "close_notes": "", "closed_at": "2023-07-31 23:59:05", "closed_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "", "confirmed_by": "", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "cunjevoi Dynastides muskellunge confirmedness subpial", "due_date": "", "duplicate_of": { "display_value": "PRB0000055", "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" }, "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000105", "opened_at": "2023-07-31 23:57:29", "opened_by": { "display_value": "Ron Kettering", "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": "Duplicate", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Email system is down again", "sla_due": "UNKNOWN", "state": "Closed", "subcategory": "Email", "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-07-31 23:58:16", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0d036ce4532023004247ddeeff7b12a8", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-31 23:59:05", "task_effective_number": "PRB0000105", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "impact" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": null, "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator B", "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Database", "cause_notes": null, "close_notes": "", "closed_at": "", "closed_by": "", "cmdb_ci": "ApplicationServerPeopleSoft", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "2021-11-19 15:48:36", "confirmed_by": { "display_value": "Problem Coordinator B", "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The PeopleSoft Oracle instance is down (again).", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "false", "major_problem": "false", "number": "PRB0000010", "opened_at": "2021-06-04 15:55:28", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Assess", "reassignment_count": "", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Oracle Down", "sla_due": "UNKNOWN", "state": "Assess", "subcategory": "Oracle", "sys_class_name": "Problem", "sys_created_by": "pat", "sys_created_on": "2021-06-04 15:55:28", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "9d4f87a3c6112287010ed0a5ccdcba04", "sys_mod_count": "9", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-27 22:57:58", "task_effective_number": "PRB0000010", "time_worked": "", "universal_request": "", "upon_approval": null, "upon_reject": null, "urgency": "3 - 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Switch to IPv6 caused IP issues

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updated firmware

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Server does not meet minimum specs to run the meeting server

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Upgrade CPU and RAM to meet minimum specs

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This is a timing issue caused when you plug and unplug USB devices quickly

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As this is intermittent. Restarting the PC fixes this.

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