[ { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "justification", "close_code", "description", "risk", "backout_plan", "cmdb_ci", "number", "test_plan", "close_notes", "impact", "short_description" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:09:56 - System Administrator (Approval history)\nGroup approval for Database approved by user Fred Luddy (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "Database", "backout_plan": "placelessly trustworthy subtectal oside calibered", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "dah goldcup yotacize convivial overcovetousness", "closed_at": "", "closed_by": "", "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "01:00.0 RAID bus controller: Adaptec AAC-RAID has failed on PSORA1 and needs to be replaced immediately.", "due_date": "", "end_date": "2023-11-21 06:30:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "Fail PSORA1 to DR systemShutdown SystemRemove failed RAID cardInstall new RAID cardBoot systemConfigure RAID cardBring system onlineValidate access to disk structuresFailback from DR to PSORA1", "justification": "whoo hematocytogenesis intabulate percale unwisely", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000057", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:33", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "2 - High", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "poring entocondylar covellite sweetbriery precognizant", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "A failed RAID controller card needs to be replaced on PSORA1", "sla_due": "UNKNOWN", "start_date": "2023-11-21 02:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:33", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "6dcdf152db252200a6a2b31be0b8f5fc", "sys_mod_count": "11", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:26", "task_effective_number": "CHG0000057", "test_plan": "tune cyclar untenant infrangibleness startler", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:24" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "close_code", "business_service", "implementation_plan", "risk_impact_analysis", "close_notes", "cmdb_ci", "short_description", "backout_plan", "description", "category", "number" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Approved", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "", "backout_plan": "earful substantify sulcatorimose pignorative stridulousness", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "straining septenniality bozo sarna overcloak", "closed_at": "", "closed_by": "", "cmdb_ci": "Java Application Server FLX", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Conflict", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Argolic miscomplacence slothound acronyc baptismally", "due_date": "", "end_date": "2024-05-10 06:00:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "oratorical rehood intermutually assibilate blushful", "justification": "antilogous Reginald peerless calendric phalangette", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000011", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2025-03-02 02:01:21", "opened_by": { "display_value": "", "link": "https://dev215901.service-now.com/api/now/table/sys_user/felix.bait" }, "order": "", "outside_maintenance_schedule": "true", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "", "requested_by": { "display_value": "Beth Anglin", "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "mediaevalize uncored marblewood woolpress cuber", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Another Java Application Server change", "sla_due": "UNKNOWN", "start_date": "2024-05-09 03:00:00", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "felix.bait", "sys_created_on": "2025-03-02 02:02:32", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "87a143900a0a2c3e386e50e022df4c99", "sys_mod_count": "9", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 05:39:43", "task_effective_number": "CHG0000011", "test_plan": "visceroparietal aface agama astonishingness Jackye", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "description", "backout_plan", "risk", "cmdb_ci", "test_plan", "number", "close_notes", "close_code", "short_description", "assignment_group", "business_service" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:11:35 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Dan (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "Hardware", "backout_plan": "rollback to existing db_block_buffer setting", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "nontabular artiller calisthenical fruggan drifting", "closed_at": "", "closed_by": "", "cmdb_ci": "SAP ORA01", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:45:28", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.", "due_date": "", "end_date": "2023-11-21 05:00:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi initSAPORA01.orayank and put existing db_block_buffers lineComment out existing db_block_buffers settingSet new db_block_buffers line to 7500Restart SAPORA01 database instance", "justification": "resolutely unexculpable preintellectual parenchymal reclusion", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000064", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:34", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "2 - High", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "High", "risk_impact_analysis": "typtologist ballata Incorruptible Welf orchioncus", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Increase db_block_buffers from 5000 to 7500", "sla_due": "UNKNOWN", "start_date": "2023-11-21 04:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:34", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "f5cd3552db252200a6a2b31be0b8f5b2", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:28", "task_effective_number": "CHG0000064", "test_plan": "intentional hemiprism hypnogenesis Uredineae Shivaism", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:25" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "category", "close_notes", "impact", "service_offering", "risk_impact_analysis", "close_code", "backout_plan", "cmdb_ci", "implementation_plan", "justification", "business_service" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:11:26 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Bow Ruggeri (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Hardware", "backout_plan": "Comment out new line in /etc/network/interfaces", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "predisplacement bosker excluding disencumberment anacanth", "closed_at": "", "closed_by": "", "cmdb_ci": "lnux101", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:45:17", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", "due_date": "", "end_date": "2023-11-20 18:45:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", "justification": "filamentoid bridler hypsothermometer sulfa Nabothian", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000062", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:34", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "3 - Moderate", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "enantiomer repressionist tubba underorganization affrontedly", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", "sla_due": "UNKNOWN", "start_date": "2023-11-20 18:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:34", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "b1cd3552db252200a6a2b31be0b8f580", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:17", "task_effective_number": "CHG0000062", "test_plan": "redundantly tribunitial crusader hypogeocarpous Pagurinea", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:25" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "number", "impact", "close_notes", "category", "justification", "business_service", "description", "test_plan", "short_description", "implementation_plan", "assignment_group" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "", "backout_plan": "unobjectional topazine underbox peptic zoocarp", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "arithmogram Caelian tessarescaedecahedron tersulphide palmatilobed", "closed_at": "", "closed_by": "", "cmdb_ci": "bond_trade_aus", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "adhere overcup larcenic Armadillididae hoplomachy", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "contraindicate dragoonable vowelish hemocoel Shinwari", "justification": "sketchbook weisbachite Venite septile semiannually", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000036", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2015-08-17 13:39:53", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "Reuben scolopendrid Brunnichia unroot avicularium", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Perform maintenance on database server - bond_trading_uk", "sla_due": "UNKNOWN", "start_date": "", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2015-08-17 13:40:08", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0e01e67737310200f212cc028e41f1a8", "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2015-08-17 13:42:10", "task_effective_number": "CHG0000036", "test_plan": "abask theatrophile overleg exoccipital subfastigiate", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "2015-08-03 15:24:52", "work_notes": "", "work_notes_list": "", "work_start": "2015-08-03 15:22:52" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "category", "short_description", "backout_plan", "cmdb_ci", "impact", "number", "risk_impact_analysis", "risk", "description", "assignment_group", "justification" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Rejected", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "ITIL User", "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" }, "assignment_group": "", "backout_plan": "unsanguinary relish sigillariaceous archoptoma afortiori", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Unsuccessful", "close_notes": "Capetian unabrupt wogiet subtunic baptizee", "closed_at": "2023-10-04 02:45:55", "closed_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": null, "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The new VP of R&D is thinking of switching the engineers over to Linux desktops and wants to know what it'd take on our end to support them, what it would cost to install them, and how fast the whole thing could happen.", "due_date": "", "end_date": "2023-10-05 20:00:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "Ctenocephalus becrime subscription polygenistic celestial", "justification": "hypersthenite thereaways Proteles exomis neurovascular", "knowledge": "false", "location": "", "made_sla": "false", "number": "CHG0000007", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2021-08-13 15:44:30", "opened_by": { "display_value": "ITIL User", "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "-1", "phase_state": null, "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "", "requested_by": "", "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "monophase lasket shawlless pierhead mandariness", "route_reason": "", "scope": "(-1)", "service_offering": "", "short_description": "R&D wants to know what it'd cost to switch them over to Linux desktops", "sla_due": "UNKNOWN", "start_date": "2023-10-05 16:00:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "pat", "sys_created_on": "2021-08-13 15:44:30", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "9d457fbac6112287007379b57c6b2e60", "sys_mod_count": "13", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 05:40:42", "task_effective_number": "CHG0000007", "test_plan": "antitropical kojang normality enkindler chaise", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": null, "upon_reject": null, "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "assignment_group", "business_service", "risk", "service_offering", "implementation_plan", "category", "impact", "risk_impact_analysis", "test_plan", "number", "close_code" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:11:14 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Fred Luddy (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Hardware", "backout_plan": "Comment out new line in /etc/network/interfaces", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "whodunit notidanian unvitiated unbenefitable unsoftening", "closed_at": "", "closed_by": "", "cmdb_ci": "lnux100", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:45:19", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", "due_date": "", "end_date": "2023-11-20 18:45:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", "justification": "erective Linaceae beerocracy mora Cycloidei", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000061", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:34", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "3 - Moderate", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "High", "risk_impact_analysis": "privately bakeress Adamhood Hindu ballet", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", "sla_due": "UNKNOWN", "start_date": "2023-11-20 18:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:34", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "a9cd3552db252200a6a2b31be0b8f579", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:19", "task_effective_number": "CHG0000061", "test_plan": "indocile parliamenter Jove misappropriately deminude", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:25" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "cmdb_ci", "backout_plan", "service_offering", "implementation_plan", "test_plan", "short_description", "description", "close_code", "business_service", "impact", "assignment_group" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:08:10 - System Administrator (Approval history)\nGroup approval for Database approved by user Beth Anglin (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Database", "backout_plan": "Turrilites broadshare pantographic backslap chirotype", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Unsuccessful", "close_notes": "soberer withheld pickeer yurt Docoglossa", "closed_at": "", "closed_by": "", "cmdb_ci": "Oracle", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:43:35", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The default support group for all Oracle CI's is being transitioned to the Database group", "due_date": "", "end_date": "2023-11-06 19:40:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "Use Mass Update CI plugin to propose changes to relevant CMDB recordsClick \"Apply Proposed Change\" UI action from change request form", "justification": "Database group taking over all Oracle database support activities", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000050", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:33", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "unmaze preconfinedly leban dysorexia threnodic", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update default support group on all Oracle CI's to Database group", "sla_due": "UNKNOWN", "start_date": "2023-11-06 19:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:33", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "95cdf152db252200a6a2b31be0b8f52d", "sys_mod_count": "23", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:43:35", "task_effective_number": "CHG0000050", "test_plan": "Strigula Amblyrhynchus stammer neurochondrite bellicoseness", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:24" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "service_offering", "implementation_plan", "short_description", "justification", "impact", "assignment_group", "category", "risk_impact_analysis", "backout_plan", "close_notes", "number" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:13:41 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Hardware", "backout_plan": "Comment out new line in /etc/network/interfaces", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "ostein panoram orsellic megadynamics outworth", "closed_at": "", "closed_by": "", "cmdb_ci": "lnux101", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:48:26", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", "due_date": "", "end_date": "2023-12-18 18:45:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", "justification": "Jovicentric nervate nematode millicurie porret", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000082", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:36", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "3 - Moderate", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "marasmoid cento undilution nidus Bonaveria", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", "sla_due": "UNKNOWN", "start_date": "2023-12-18 18:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:36", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "9acdb552db252200a6a2b31be0b8f55d", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:48:26", "task_effective_number": "CHG0000082", "test_plan": "Nuculidae bridgehead unnourished anguishously emboly", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:26" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "description", "assignment_group", "implementation_plan", "risk_impact_analysis", "cmdb_ci", "short_description", "category", "impact", "service_offering", "justification", "number" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "", "backout_plan": "discomycete intermittedly overtrump unsad benzanilide", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Unsuccessful", "close_notes": "gola schmelz Semiticize scallom gwag", "closed_at": "", "closed_by": "", "cmdb_ci": "bond_trade_aus", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "borstall uroscopic agnostically anachronic radication", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "deathsman capaciousness underfind pennage strigillose", "justification": "tetradactyly filipendulous Pelecaniformes overwisely bioxide", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000036", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2015-08-17 13:39:53", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "sallywood Blackfoot ficary mbori reasonless", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Perform maintenance on database server - bond_trading_uk", "sla_due": "UNKNOWN", "start_date": "", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2015-08-17 13:40:08", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0e01e67737310200f212cc028e41f1a8", "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2015-08-17 13:42:10", "task_effective_number": "CHG0000036", "test_plan": "panache seapiece phlebostenosis innately denticle", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "2015-08-03 15:24:52", "work_notes": "", "work_notes_list": "", "work_start": "2015-08-03 15:22:52" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "risk", "category", "service_offering", "short_description", "risk_impact_analysis", "backout_plan", "implementation_plan", "impact", "assignment_group", "test_plan", "justification" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:10:08 - System Administrator (Approval history)\nGroup approval for Database approved by user ITIL User (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Database", "backout_plan": "upcanyon stinter unprosodic mononychous countrypeople", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "sectary epicotyleal nonretinal squanderingly miswisdom", "closed_at": "", "closed_by": "", "cmdb_ci": "Oracle", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:45:21", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The default support group for all Oracle CI's is being transitioned to the Database group", "due_date": "", "end_date": "2023-11-20 19:40:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "Use Mass Update CI plugin to propose changes to relevant CMDB recordsClick \"Apply Proposed Change\" UI action from change request form", "justification": "Database group taking over all Oracle database support activities", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000060", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:34", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "coiler overfluent lignitic warve talebearing", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update default support group on all Oracle CI's to Database group", "sla_due": "UNKNOWN", "start_date": "2023-11-20 19:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:34", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "29cd3552db252200a6a2b31be0b8f528", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:21", "task_effective_number": "CHG0000060", "test_plan": "outsharpen presbyterial unhazed rectangle crabeater", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:24" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "service_offering", "risk", "number", "short_description", "description", "justification", "backout_plan", "risk_impact_analysis", "test_plan", "cmdb_ci", "close_code" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Approved", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "", "backout_plan": "twinberry topically Ptilonorhynchinae sundari fusoid", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "tzontle preoblige microscopically unarithmetically Dschubba", "closed_at": "", "closed_by": "", "cmdb_ci": "Java Application Server FLX", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Conflict", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "hematolymphangioma hydrospire presagient photogrammetric symphoricarpous", "due_date": "", "end_date": "2024-05-10 06:00:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "embarkation mesognathism pluricipital deletory occasionalist", "justification": "disgrade Jones cumulant redisembark precongested", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000011", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2025-03-02 02:01:21", "opened_by": { "display_value": "", "link": "https://dev215901.service-now.com/api/now/table/sys_user/felix.bait" }, "order": "", "outside_maintenance_schedule": "true", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "", "requested_by": { "display_value": "Beth Anglin", "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "undisparity appropriateness bequalm superhandsome loro", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Another Java Application Server change", "sla_due": "UNKNOWN", "start_date": "2024-05-09 03:00:00", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "felix.bait", "sys_created_on": "2025-03-02 02:02:32", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "87a143900a0a2c3e386e50e022df4c99", "sys_mod_count": "9", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 05:39:43", "task_effective_number": "CHG0000011", "test_plan": "Cellepora soodle synectic turbith prematureness", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "close_notes", "test_plan", "risk_impact_analysis", "backout_plan", "close_code", "short_description", "justification", "impact", "risk", "category", "business_service" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:13:41 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Hardware", "backout_plan": "Comment out new line in /etc/network/interfaces", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "cystoidean amphimixis melanure Tatian hearse", "closed_at": "", "closed_by": "", "cmdb_ci": "lnux101", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:48:26", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", "due_date": "", "end_date": "2023-12-18 18:45:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", "justification": "outmagic succeed gusla ultracritical dosimetric", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000082", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:36", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "3 - Moderate", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "brideship cursedly Romanism pleuritically unmovingly", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", "sla_due": "UNKNOWN", "start_date": "2023-12-18 18:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:36", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "9acdb552db252200a6a2b31be0b8f55d", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:48:26", "task_effective_number": "CHG0000082", "test_plan": "wencher almacigo inhibitive ocuby Kharia", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:26" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "description", "close_code", "implementation_plan", "risk_impact_analysis", "risk", "test_plan", "cmdb_ci", "justification", "business_service", "assignment_group", "category" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Approved", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "CAB Approval", "backout_plan": "-- Physically remove switch and all associated cabling-- Remove switch from management, monitoring and ServiceNow CMDB", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "blastogeny ridably hystricomorphous klippe wanness", "closed_at": "", "closed_by": "", "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "This standard change template describes adding a new network switch to a datacenter cabinet", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "-- Physically rack switch in top of cabinet-- Ensure that redundant power supply is connected to the backup power circuit in the cabinet-- Ensure that first GBIC fibre connector (Gi0/1) connects to primary distribution switch-- Ensure that second GBIC fibre connector (Gi1/1) connects to secondary distribution switch-- Connect console port to cabinet management console-- Add switch to network management console-- Add switch to network monitoring console-- Add switch to ServiceNow CMDB", "justification": "hypaethral autospore mel radioactivity groundwood", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0040005", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2016-08-10 09:16:31", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "1", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "nomadically genocidal jiggerman hieromnemon revitalizer", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Add network switch to cabinet", "sla_due": "UNKNOWN", "start_date": "", "state": "Scheduled", "std_change_producer_version": { "display_value": "Add network switch to datacenter cabinet - 1", "link": "https://dev215901.service-now.com/api/now/table/std_change_producer_version/a08e02ec47410200e90d87e8dee4905a" }, "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2016-08-10 09:16:31", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "1c87925347c12200e0ef563dbb9a7177", "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2016-08-10 09:16:52", "task_effective_number": "CHG0040005", "test_plan": "-- Run connectivity tests by connecting laptop to copper interface-- Ensure that switch is showing as healthy in network monitoring console", "time_worked": "", "type": "Standard", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "risk_impact_analysis", "business_service", "assignment_group", "description", "close_notes", "short_description", "test_plan", "category", "close_code", "risk", "backout_plan" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "", "backout_plan": "nidificational feodal sprig woodenly shopworn", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "pickerelweed Ubiquarian untasteful wamefou folie", "closed_at": "", "closed_by": "", "cmdb_ci": "Blackberry", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "roundsman horribility serendipity flingy theophobia", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "infirmary scrota superbrute ovicular Myzodendron", "justification": "susurrate reesk unexclusiveness pinksome fawn", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000032", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2015-08-06 15:28:41", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "unelectronic parabolicalism Sinaic narcomaniacal jagirdar", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update location of Blackberry service", "sla_due": "UNKNOWN", "start_date": "", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2015-08-06 15:28:47", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "a0701a1037310200f212cc028e41f14d", "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2015-08-11 16:21:14", "task_effective_number": "CHG0000032", "test_plan": "incorporatedness mendelevium purtenance boucherize flavanthrene", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "category", "test_plan", "risk", "number", "cmdb_ci", "backout_plan", "impact", "implementation_plan", "risk_impact_analysis", "assignment_group", "short_description" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:11:14 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Fred Luddy (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "assignment_group": "Hardware", "backout_plan": "Comment out new line in /etc/network/interfaces", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "blastplate fulgurous enantiomorphous unpartook workaway", "closed_at": "", "closed_by": "", "cmdb_ci": "lnux100", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:45:19", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", "due_date": "", "end_date": "2023-11-20 18:45:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", "justification": "Passiflorales Cecropia hocky tyrantcraft forty", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000061", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:34", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "3 - Moderate", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "unascertainably coghle unomniscient pediform Isaria", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", "sla_due": "UNKNOWN", "start_date": "2023-11-20 18:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:34", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "a9cd3552db252200a6a2b31be0b8f579", "sys_mod_count": "25", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:45:19", "task_effective_number": "CHG0000061", "test_plan": "recalcitrant inquietude calves bedlamism unfestered", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:25" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "short_description", "implementation_plan", "impact", "business_service", "justification", "assignment_group", "service_offering", "risk_impact_analysis", "category", "close_notes", "number" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "", "backout_plan": "heedfully yeorling interpretively telomic cesarevitch", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "prehemiplegic reversis friendliness frack semantron", "closed_at": "", "closed_by": "", "cmdb_ci": "Tomcat", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Please upgrade the Tomcat server version to 3.x to 4.0", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "maral bedirty amblychromatic begowned dentally", "justification": "schizopelmous curvital maltobiose Palliata musicality", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0002001", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2018-08-30 01:02:31", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "User ITIL", "link": "https://dev215901.service-now.com/api/now/table/sys_user/3988a3ca732023002728660c4cf6a757" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "Clerodendron theanthropist deminude sunderment aeroscopically", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Upgrade Tomcat server to 4.0", "sla_due": "UNKNOWN", "start_date": "", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2018-08-30 01:02:53", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "20de36ec73d423002728660c4cf6a7d6", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2018-12-13 19:25:45", "task_effective_number": "CHG0002001", "test_plan": "marriage indeliberately costumer antheridial unsubjection", "time_worked": "", "type": "Emergency", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "description", "risk_impact_analysis", "cmdb_ci", "backout_plan", "close_notes", "category", "business_service", "implementation_plan", "assignment_group", "number", "close_code" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "", "assignment_group": "", "backout_plan": "proctodynia panegoist shanachas anguria disbarment", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Other", "change_plan": "", "chg_model": "", "close_code": "Unsuccessful", "close_notes": "immeritous gurnard annexure impatiently unparticipant", "closed_at": "", "closed_by": "", "cmdb_ci": "Blackberry", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Cueva gun induline cyclonology preliability", "due_date": "", "end_date": "", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "3 - Low", "implementation_plan": "sequin pyopoietic heartwater unprobed stubrunner", "justification": "Kolkka succinosulphuric Galax pigdan humerus", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000030", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2015-08-06 12:03:20", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": "Requested", "phase_state": "Open", "priority": "4 - Low", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "woodyard subcineritious ringwise herborist Thuan", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "New version of Blackberry service", "sla_due": "UNKNOWN", "start_date": "", "state": "New", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2015-08-06 12:03:36", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "2071a5d037310200f212cc028e41f107", "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2015-08-11 16:21:25", "task_effective_number": "CHG0000030", "test_plan": "bobierrite cologarithm valval unstrike Cleopatra", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "short_description", "business_service", "cmdb_ci", "implementation_plan", "close_notes", "impact", "category", "justification", "backout_plan", "number", "assignment_group" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:13:20 - System Administrator (Approval history)\nGroup approval for Database approved by user Beth Anglin (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "Database", "backout_plan": "spousehood Vedism curledness cottage cuckoldry", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful with issues", "close_notes": "mugiliform despoilment inlake spadrone slitting", "closed_at": "", "closed_by": "", "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "", "conflict_status": "Not Run", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "01:00.0 RAID bus controller: Adaptec AAC-RAID has failed on PSORA1 and needs to be replaced immediately.", "due_date": "", "end_date": "2023-12-19 06:30:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "Fail PSORA1 to DR systemShutdown SystemRemove failed RAID cardInstall new RAID cardBoot systemConfigure RAID cardBring system onlineValidate access to disk structuresFailback from DR to PSORA1", "justification": "Grenadian pestilenceweed ecotone snipjack gorgonesque", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000077", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:35", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "2 - High", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Moderate", "risk_impact_analysis": "excavatorial Podocarpaceae tercet classical antasthmatic", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "A failed RAID controller card needs to be replaced on PSORA1", "sla_due": "UNKNOWN", "start_date": "2023-12-19 02:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:35", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0ecd7552db252200a6a2b31be0b8f5e6", "sys_mod_count": "11", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:48:14", "task_effective_number": "CHG0000077", "test_plan": "aureateness overholiness outspell metaclase untiaraed", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:26" } }, { "fields": { "assignment_group": "Assignment group", "backout_plan": "Backout plan", "business_service": "Service", "category": "Category", "close_code": "Close code", "close_notes": "Close notes", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "implementation_plan": "Implementation plan", "justification": "Justification", "number": "Number", "risk": "Risk", "risk_impact_analysis": "Risk and impact analysis", "service_offering": "Service offering", "short_description": "Short description", "test_plan": "Test plan" }, "task_fields": [ "assignment_group", "test_plan", "category", "impact", "short_description", "close_code", "justification", "business_service", "cmdb_ci", "number", "risk" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Requested", "approval_history": "2023-10-08 06:12:01 - System Administrator (Approval history)\nGroup approval for Network approved by user David Dan (Technical approvals).\n\n", "approval_set": "", "assigned_to": { "display_value": "David Loo", "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" }, "assignment_group": "Network", "backout_plan": "Power down switchReprovision existing Cisco 2900 switchValidate connectivity from all private networks", "business_duration": "", "business_service": "", "cab_date_time": "", "cab_delegate": "", "cab_recommendation": "", "cab_required": "false", "calendar_duration": "", "category": "Network", "change_plan": "", "chg_model": "", "close_code": "Successful", "close_notes": "opening akia butoxyl Madrid trackwalker", "closed_at": "", "closed_by": "", "cmdb_ci": "IP-Router-3", "comments": "", "comments_and_work_notes": "", "company": "", "conflict_last_run": "2023-10-09 01:46:53", "conflict_status": "Conflict", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "The existing Cisco 2900 is being decommissioned and replaced with a Cisco 4500 that supports additional services and is still supported by Cisco.", "due_date": "", "end_date": "2023-12-05 08:30:00", "escalation": "Normal", "expected_start": "", "follow_up": "", "group_list": "", "impact": "2 - Medium", "implementation_plan": "Move new Cisco 4500 from test network to production networkProvision production configuration to switchTest connectivity from all existing private networksRemove existing Cisco 2900 from network", "justification": "inframarginal Ardhanari gillotype soco dehydrofreezing", "knowledge": "false", "location": "", "made_sla": "true", "number": "CHG0000069", "on_hold": "false", "on_hold_reason": "", "on_hold_task": "", "opened_at": "2023-10-06 01:21:35", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "outside_maintenance_schedule": "false", "parent": "", "phase": null, "phase_state": "Open", "priority": "2 - High", "production_system": "false", "reason": null, "reassignment_count": "0", "requested_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "requested_by_date": "", "review_comments": "", "review_date": "", "review_status": "", "risk": "Low", "risk_impact_analysis": "plumous physicochemical superapology unexuded Prudence", "route_reason": "", "scope": "Medium", "service_offering": "", "short_description": "Deploy new Cisco Catalyst 4500", "sla_due": "UNKNOWN", "start_date": "2023-12-05 06:30:00", "state": "Authorize", "std_change_producer_version": "", "sys_class_name": "Change Request", "sys_created_by": "admin", "sys_created_on": "2023-10-06 01:21:35", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "b1cd7552db252200a6a2b31be0b8f536", "sys_mod_count": "23", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-10-09 01:46:53", "task_effective_number": "CHG0000069", "test_plan": "Adlumia ponderable fossane galactic psychoplasm", "time_worked": "", "type": "Normal", "unauthorized": "false", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "2023-10-08 02:48:25" } } ]