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Corporate desktop apps do not support SP2

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Remove Windows XP SP2

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Switch to IPv6 caused IP issues

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updated firmware

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Server does not meet minimum specs to run the meeting server

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Upgrade CPU and RAM to meet minimum specs

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Server does not meet minimum specs to run the meeting server

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Upgrade CPU and RAM to meet minimum specs

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Unknown user changes caused performance issues

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Re-imaged the laptop

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Re-imaged the laptop

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Corporate desktop apps do not support SP2

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Remove Windows XP SP2

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Server does not meet minimum specs to run the meeting server

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Upgrade CPU and RAM to meet minimum specs

", "follow_up": "", "group_list": "", "impact": "2 - Medium", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000106", "opened_at": "2023-07-31 23:59:48", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "2 - High", "problem_state": "Root Cause Analysis", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "The Webex application is unavailable to all employees", "sla_due": "UNKNOWN", "state": "Root Cause Analysis", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-08-01 00:01:19", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "36836028532023004247ddeeff7b12f1", "sys_mod_count": "4", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-08-01 00:02:32", "task_effective_number": "PRB0000106", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "assignment_group", "description" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator B", "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Software", "cause_notes": "

Sample cause notes

", "close_notes": "", "closed_at": "", "closed_by": "", "cmdb_ci": "Zoom V.92 USB Modem", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "", "confirmed_by": "", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Issue in connecting to internet using modem.", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0001001", "opened_at": "2018-10-07 06:06:53", "opened_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Assess", "reassignment_count": "0", "related_incidents": "1", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Issue in connecting to internet using modem.", "sla_due": "UNKNOWN", "state": "Assess", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2018-10-07 06:07:35", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "a1e0f770734123002728660c4cf6a745", "sys_mod_count": "15", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2024-03-11 12:54:33", "task_effective_number": "PRB0001001", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": "

Sample workaround

", "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "urgency", "service_offering" ], "template_record": { "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "", "business_duration": "16801 Days", "business_service": "", "calendar_duration": "16801 Days 1 Minute", "category": "Software", "cause_notes": null, "close_notes": "", "closed_at": "2023-07-31 23:59:05", "closed_by": { "display_value": "System Administrator", "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "", "confirmed_by": "", "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "cunjevoi Dynastides muskellunge confirmedness subpial", "due_date": "", "duplicate_of": { "display_value": "PRB0000055", "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" }, "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000105", "opened_at": "2023-07-31 23:57:29", "opened_by": { "display_value": "Ron Kettering", "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": "Duplicate", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Email system is down again", "sla_due": "UNKNOWN", "state": "Closed", "subcategory": "Email", "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-07-31 23:58:16", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "0d036ce4532023004247ddeeff7b12a8", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-31 23:59:05", "task_effective_number": "PRB0000105", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "urgency", "description" ], "template_record": { "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "Problem Solving", "business_duration": "16801 Days", "business_service": "", "calendar_duration": "16801 Days 3 Minutes", "category": "Software", "cause_notes": "

Log shows ISP was dropping/resetting the connection

", "close_notes": "patched server all is fine now.", "closed_at": "2023-07-24 23:21:08", "closed_by": "", "cmdb_ci": "IronMail-SD-01", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "2023-11-12 09:39:07", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": "

ISP applied a fix on their side and mails are flowing smoothly again

", "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000055", "opened_at": "2023-07-24 23:17:17", "opened_by": { "display_value": "Bow Ruggeri", "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", "reassignment_count": "1", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "Email down", "sla_due": "UNKNOWN", "state": "Closed", "subcategory": "Email", "sys_class_name": "Problem", "sys_created_by": "glide.maint", "sys_created_on": "2023-07-24 23:19:00", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-28 02:48:12", "task_effective_number": "PRB0000055", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "service_offering", "urgency" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Hardware", "cause_notes": "

Unknown user changes caused performance issues

", "close_notes": "", "closed_at": "", "closed_by": "", "cmdb_ci": "Windows", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "2023-09-12 10:39:07", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": "

Re-imaged the laptop

", "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "true", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000014", "opened_at": "2023-09-12 10:39:07", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Resolved", "reassignment_count": "1", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "My laptop is performing very badly", "sla_due": "UNKNOWN", "state": "Resolved", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-09-12 10:55:38", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "1998e51967b032004792adab9485effa", "sys_mod_count": "3", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-07-27 23:21:09", "task_effective_number": "PRB0000014", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": "

Re-imaged the laptop

", "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "category", "cmdb_ci" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Manager", "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" }, "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Hardware", "cause_notes": "

Server does not meet minimum specs to run the meeting server

", "close_notes": "", "closed_at": "", "closed_by": "", "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "2023-08-01 00:01:22", "confirmed_by": { "display_value": "Problem Manager", "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" }, "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "appropinquation outjazz proctoplasty zootechny toryweed", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": "\n\t\t\t

Upgrade CPU and RAM to meet minimum specs

", "follow_up": "", "group_list": "", "impact": "2 - Medium", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", "number": "PRB0000106", "opened_at": "2023-07-31 23:59:48", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "2 - High", "problem_state": "Root Cause Analysis", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", "short_description": "The Webex application is unavailable to all employees", "sla_due": "UNKNOWN", "state": "Root Cause Analysis", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", "sys_created_on": "2023-08-01 00:01:19", "sys_domain": { "display_value": "global", "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", "sys_id": "36836028532023004247ddeeff7b12f1", "sys_mod_count": "4", "sys_tags": "", "sys_updated_by": "admin", "sys_updated_on": "2023-08-01 00:02:32", "task_effective_number": "PRB0000106", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", "work_notes": "", "work_notes_list": "", "work_start": "", "workaround": null, "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } }, { "fields": { "assignment_group": "Assignment group", "business_service": "Service", "category": "Category", "cmdb_ci": "Configuration item", "description": "Description", "impact": "Impact", "service_offering": "Service offering", "short_description": "Problem statement", "urgency": "Urgency" }, "task_fields": [ "category", "service_offering" ], "template_record": { "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "assignment_group": "Problem Solving", "business_duration": "16801 Days", "business_service": "", "calendar_duration": "16801 Days 3 Minutes", "category": "Software", "cause_notes": "

Log shows ISP was dropping/resetting the connection

", "close_notes": "patched server all is fine now.", "closed_at": "2023-07-24 23:21:08", "closed_by": "", "cmdb_ci": "IronMail-SD-01", "comments": "", "comments_and_work_notes": "", "company": "", "confirmed_at": "2023-11-12 09:39:07", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", "fix_notes": "

ISP applied a fix on their side and mails are flowing smoothly again

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