| <FAQ Management, reports, Service Recovery> | |
| <Feedback Loop to Product Development, connectedTo, Product Information Provision> | |
| <Feedback Loop to Product Development, satisfies, Live Chat Support> | |
| <Live Chat Support, connectedTo, Training Customer Service Agents> | |
| <Proactive Communication, connectedTo, Live Chat Support> | |
| <Product Information Provision, connectedTo, Customer Satisfaction Survey> | |
| <Sentiment Analysis, monitors, Proactive Communication> | |
| <Service Recovery, records, Sentiment Analysis> | |
| <Training Customer Service Agents, connectedTo, Proactive Communication> | |
| <Training Customer Service Agents, socials, Feedback Loop to Product Development> | |