utterance_id stringlengths 13 13 | text stringlengths 25 162 | label stringclasses 1 value | confidence stringclasses 10 values | dialog_act stringclasses 2 values | conversation_type stringclasses 1 value | conversation_id stringclasses 1 value | turn_number int32 -1 -1 | previous_context stringclasses 1 value | speaker stringclasses 1 value | linguistic_repetition_type stringclasses 4 values | linguistic_number_format stringclasses 12 values | linguistic_contraction_style stringclasses 8 values | linguistic_formality stringclasses 3 values | linguistic_discourse_marker stringclasses 9 values | linguistic_false_start_type stringclasses 4 values | linguistic_backchannel_type stringclasses 3 values | linguistic_language_barrier stringclasses 3 values | context_context_description stringlengths 10 59 | context_call_type stringclasses 15 values | context_emotional_state stringclasses 5 values | context_technical_level stringclasses 5 values | context_issue_status stringclasses 6 values | context_multi_issue stringclasses 3 values | context_urgency stringclasses 4 values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001 | So, can you check if my payment of $123.45 went through? | turn-ending | 0.9 | direct_question | -1 | customer | none | digits_and_decimal | informal | neutral | none | none | none | none | customer payment | inbound | neutral | low | resolved | unknown | low | |||
single_000002 | But, I mean, how do I get my account balance, account number 987654321? | turn-ending | 0.8 | direct_question | -1 | customer | none | digits | informal | informal | contrast_setup | phrase_level | extended_confirmation | none | customer account | inbound | confused | medium | unresolved | unknown | medium | |||
single_000003 | I'd like to know, is my package still going to arrive today? The tracking number is ABC123. | turn-ending | 0.95 | direct_question | -1 | customer | none | alphanumeric | formal | formal | none | none | none | none | customer package | inbound | anxious | low | unresolved | unknown | high | |||
single_000004 | Okay, so what if I want to reset my password, can you walk me through it? | turn-ending | 0.85 | direct_question | -1 | customer | none | none | informal | neutral | contrast_setup | phrase_level | extended_confirmation | none | customer password | inbound | frustrated | medium | unresolved | unknown | medium | |||
single_000005 | Can you tell me my current bill, is it still $200? | turn-ending | 0.7 | direct_question | -1 | customer | none | digits | informal | informal | none | none | none | none | customer bill | inbound | satisfied | low | resolved | unknown | low | |||
single_000006 | Can you tell me my current account balance? | turn-ending | 0.9 | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | customer inquires about account | inbound | neutral | low | ongoing | unknown | low | |||
single_000007 | I'd like to know what my outstanding balance is, please. | turn-ending | 0.85 | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | customer requests account information | inbound | neutral | low | ongoing | unknown | low | |||
single_000008 | How much do I owe on my account #1234? | turn-ending | 0.95 | direct_question | -1 | customer | none | digits | none | neutral | none | none | none | none | customer inquires about specific account | inbound | neutral | low | ongoing | unknown | low | |||
single_000009 | Yo, can you check what I gotta pay? | turn-ending | 0.8 | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | customer informally requests payment info | inbound | frustrated | low | ongoing | unknown | high | |||
single_000010 | Could you please let me know the total amount due on my account? | turn-ending | 0.92 | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | customer politely requests account information | inbound | satisfied | low | ongoing | unknown | low | |||
single_000012 | Also, what's the status of my order #12345? | turn-ending | 0.8 | direct_question | -1 | customer | none | digits | informal | informal | addition_signal | none | none | none | Order Tracking | Customer Support | neutral | low | in_progress | unknown | low | |||
single_000013 | And can you check if my payment of $50 was received? | turn-ending | 0.7 | direct_question | -1 | customer | none | written | informal | informal | addition_signal | none | none | none | Payment Inquiry | Customer Service | satisfied | low | resolved | unknown | unknown | |||
single_000014 | How do I reset my password for my account with phone number 555-1234? | turn-ending | 0.9 | direct_question | -1 | customer | none | phone_number | formal | formal | none | none | none | none | Account Management | Technical Support | frustrated | medium | unresolved | unknown | high | |||
single_000015 | What's the next step for my claim #ABC123? | turn-ending | 0.8 | direct_question | -1 | customer | none | alphanumeric | neutral | neutral | none | none | none | none | Claims Inquiry | Customer Support | confused | medium | in_progress | unknown | medium | |||
single_000016 | Can you please check my account balance? | turn-ending | 0.9 | direct_question | -1 | customer | none | none | formal | formal | none | none | none | none | Customer inquires about account balance | inbound | neutral | low | ongoing | unknown | low | |||
single_000017 | How do I get my account number, 1234 5678 9012? | turn-ending | 0.8 | direct_question | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer asks for account number | inbound | confused | low | new | unknown | medium | |||
single_000018 | What's the status of my payment for one thousand two hundred dollars? | turn-ending | 0.85 | direct_question | -1 | customer | none | written | informal | informal | none | none | none | none | Customer inquires about payment status | inbound | frustrated | medium | ongoing | unknown | high | |||
single_000019 | Can you tell me my current plan details? | turn-ending | 0.7 | direct_question | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer asks about plan details | inbound | satisfied | medium | new | unknown | low | |||
single_000020 | How do I reset my password for account ID ABC123? | turn-ending | 0.95 | direct_question | -1 | customer | none | alphanumeric | none | formal | none | none | none | none | Customer needs password reset | inbound | neutral | medium | new | unknown | medium | |||
single_000021 | Can you please check my account balance for account ID twelve thirty-four fifty-six? | turn-ending | 0.9 | direct_question | -1 | customer | none | digits_and_words | full | formal | none | none | extended_confirmation | none | customer inquires about account details | inbound | neutral | low | resolved | unknown | low | |||
single_000022 | What's the status of my order #ABC123? | turn-ending | 0.8 | direct_question | -1 | customer | none | alphanumeric | full | neutral | none | none | none | none | customer inquires about order status | inbound | neutral | low | in_progress | unknown | medium | |||
single_000023 | Can you confirm if my payment of $150 was received? | turn-ending | 0.85 | direct_question | -1 | customer | none | digits_and_symbol | full | formal | none | none | extended_confirmation | none | customer inquires about payment status | inbound | satisfied | low | resolved | unknown | low | |||
single_000024 | How do I get a refund for this? | turn-ending | 0.7 | direct_question | -1 | customer | none | none | short | informal | none | none | none | none | customer inquires about refund process | inbound | frustrated | medium | unresolved | unknown | high | |||
single_000025 | Can you tell me my current phone number on file? | turn-ending | 0.95 | direct_question | -1 | customer | none | phone_number | full | neutral | none | none | none | none | customer inquires about contact information | inbound | confused | low | resolved | unknown | low | |||
single_000026 | Can you tell me my account balance? | turn-ending | 0.9 | direct_question | -1 | customer | none | none | standard | neutral | none | none | none | none | Customer inquires about account balance | inbound | neutral | low | resolved | unknown | low | |||
single_000027 | I mean, how do I, uh, check my last payment, yeah? | turn-ending | 0.8 | direct_question | -1 | customer | emphasis | none | standard | informal | uh | none | extended_confirmation | none | Customer asks about last payment with some hesitation | inbound | confused | medium | unresolved | unknown | medium | |||
single_000028 | I'd like to know what my current phone number on file is, please. | turn-ending | 0.95 | direct_question | -1 | customer | none | phone_number | standard | formal | none | none | none | none | Customer requests phone number verification | inbound | satisfied | low | resolved | unknown | low | |||
single_000029 | Can you check on that order #ABC123 for me? Is it processed? | turn-ending | 0.85 | direct_question | -1 | customer | none | account_ID | standard | neutral | none | none | extended_confirmation | none | Customer inquires about order status | inbound | frustrated | medium | unresolved | unknown | high | |||
single_000030 | So, my, you know, account number is 1234, five, six, seven, eight. Is that correct? | turn-ending | 0.7 | direct_question | -1 | customer | emphasis | digits | standard | informal | you know | none | extended_confirmation | none | Customer provides account number for verification | inbound | neutral | low | resolved | unknown | low | |||
single_000031 | Can you tell me my account balance again? | turn-ending | 0.9 | direct_question | -1 | customer | emphasis | none | none | informal | none | word_level | none | pace_request | Customer inquires about account balance | inbound | neutral | low | resolved | unknown | low | |||
single_000032 | I mean, how do I reset my password? I forgot it. | turn-ending | 0.8 | direct_question | -1 | customer | none | none | none | informal | none | word_level | none | none | Customer needs help with password reset | inbound | frustrated | medium | unresolved | unknown | medium | |||
single_000033 | Could you please check my last payment of one hundred twenty-three dollars? | turn-ending | 0.95 | direct_question | -1 | customer | none | written | none | formal | none | none | none | none | Customer inquires about recent payment | inbound | satisfied | low | resolved | unknown | low | |||
single_000034 | What's the status of my claim number 123456? | turn-ending | 0.85 | direct_question | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer inquires about claim status | inbound | confused | medium | unresolved | unknown | high | |||
single_000035 | So, can you, like, check if my phone number is 555-1234? | turn-ending | 0.7 | direct_question | -1 | customer | emphasis | phone_number | none | informal | none | word_level | none | pace_request | Customer inquires about phone number | inbound | neutral | low | resolved | unknown | low | |||
single_000036 | Um, can you please check my account balance? My account number is 1234 5678 90. | turn-ending | 0.9 | direct_question | -1 | customer | none | digits_with_spaces | none | formal | um | none | none | none | customer inquires about account balance | inbound | neutral | low | resolved | unknown | unknown | |||
single_000037 | What's, uh, my current, I mean, what's my current payment due date? My account ID is ABC123. | turn-ending | 0.8 | direct_question | -1 | customer | stuttering | alphanumeric | none | formal | uh | none | none | none | customer asks about payment due date | inbound | confused | medium | unresolved | unknown | unknown | |||
single_000038 | Hey, can you tell me how much I owe on my credit card? The last four digits are 4321. | turn-ending | 0.7 | direct_question | -1 | customer | none | digits | none | informal | none | none | none | none | customer inquires about credit card balance | inbound | frustrated | low | resolved | unknown | unknown | |||
single_000039 | Excuse me, I'm having trouble with my online login. Can you, uh, check if my password is, you know, correct? I've tried resetting it, but I'm still having issues. | turn-ending | 0.6 | direct_question | -1 | customer | none | none | none | neutral | excuse me | none | none | none | customer needs help with online login | inbound | frustrated | high | unresolved | yes | high | |||
single_000040 | So, I'm, you know, trying to make a payment. Can you tell me, um, what my current payment status is? My phone number is 555-123-4567. | turn-ending | 0.85 | direct_question | -1 | customer | stuttering | phone_number | none | formal | um | none | none | none | customer inquires about payment status | inbound | neutral | medium | resolved | unknown | unknown | |||
single_000042 | How do I get my username and password reset, I'm having some trouble? | turn-ending | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer is having technical difficulties | inbound | frustrated | medium | unknown | unknown | unknown | ||||
single_000043 | What's the status of my order #1234? | turn-ending | 0.8 | direct_question | -1 | customer | none | digits | standard | formal | none | none | none | pace_request | Customer inquires about order status | inbound | neutral | low | unknown | unknown | unknown | |||
single_000044 | Can you check if my payment of $50 was received? | turn-ending | direct_question | -1 | customer | none | written | standard | neutral | none | none | none | none | Customer inquires about payment status | inbound | satisfied | low | unknown | unknown | unknown | ||||
single_000045 | Um, I'm having trouble with my phone number, can you help me with that, 555-1234? | turn-ending | 0.7 | direct_question | -1 | customer | none | phone_number | informal | informal | um | none | none | none | Customer is having technical difficulties with phone number | inbound | confused | medium | unknown | unknown | unknown | |||
single_000046 | Um, can you, uh, check my account balance for me? I think it's, uh, 1234 dollars? | turn-ending | 0.9 | direct_question | -1 | customer | stuttering | digits | informal | informal | um | none | none | none | inquiry about account balance | customer service | neutral | low | unknown | unknown | unknown | |||
single_000047 | I'd like to know my current balance, please. My account number is twelve thirty-four fifty-six. | turn-ending | 0.8 | direct_question | -1 | customer | none | written | formal | formal | none | none | none | none | inquiry about account balance | customer service | neutral | low | unknown | unknown | unknown | |||
single_000048 | Can you, can you check if my last payment was, uh, processed okay? I paid, uh, 56 dollars. | turn-ending | 0.7 | direct_question | -1 | customer | stuttering | digits | informal | informal | none | none | none | none | inquiry about payment status | customer service | confused | low | unknown | unknown | unknown | |||
single_000049 | I'm getting a bit frustrated here. Can you tell me how to reset my password? I don't have my account ID handy. | turn-ending | 0.6 | direct_question | -1 | customer | none | none | informal | neutral | none | none | none | none | technical issue with password reset | customer service | frustrated | medium | unknown | unknown | unknown | |||
single_000050 | So, I was wondering, can you check on the status of my, uh, refund for, uh, account 987654? Thanks. | turn-ending | 0.5 | direct_question | -1 | customer | stuttering | digits | informal | neutral | none | none | none | none | inquiry about refund status | customer service | satisfied | low | unknown | unknown | unknown | |||
single_000051 | Can you tell me my current balance? | turn-ending | 0.9 | direct_question | -1 | customer | none | none | formal | formal | none | none | none | none | Customer inquires about account balance | inbound | neutral | low | resolved | unknown | low | |||
single_000052 | What's my account balance, can you check it for me? | turn-ending | 0.8 | direct_question | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer asks about account balance | inbound | neutral | low | resolved | unknown | low | |||
single_000053 | I have one thousand two hundred dollars in my account, is that correct? | turn-ending | 0.7 | direct_question | -1 | customer | none | written | neutral | neutral | none | none | none | none | Customer verifies account balance | inbound | confused | low | resolved | unknown | low | |||
single_000054 | Can you check if I have any outstanding payments on my account number twelve thirty-four? | turn-ending | 0.85 | direct_question | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer inquires about account status | inbound | frustrated | medium | unresolved | unknown | medium | |||
single_000055 | Do I owe five hundred dollars or five hundred and fifty dollars on my account? | turn-ending | 0.95 | direct_question | -1 | customer | none | written | informal | informal | none | none | none | none | Customer clarifies account balance | inbound | satisfied | low | resolved | unknown | low | |||
single_000057 | What's my balance? I think I have $1234.56 in there. | turn-ending | 0.8 | direct_question | -1 | customer | none | written | none | informal | none | none | none | none | Customer checks account details | inbound | neutral | low | resolved | unknown | unknown | |||
single_000058 | I have my account number here, it's 1234567890. Can you check my last payment? | turn-ending | 0.85 | direct_question | -1 | customer | none | digit | none | informal | none | none | none | none | Customer provides account details for payment inquiry | inbound | neutral | medium | resolved | unknown | unknown | |||
single_000059 | Um, sorry to bother you, but can you check if my payment of 10 dollars was received? | turn-ending | 0.7 | direct_question | -1 | customer | none | written | none | neutral | um | none | none | none | Customer inquires about recent payment | inbound | confused | low | resolved | unknown | unknown | |||
single_000060 | I have my account ID which is ABC123. Can you tell me if there's any issue with my account? | turn-ending | 0.95 | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | Customer provides account ID for issue check | inbound | frustrated | medium | unresolved | unknown | high | |||
single_000062 | Um, how do I, uh, reset my password? | turn-ending | 0.8 | direct_question | -1 | customer | none | none | informal | informal | um | thought_restart | minimal | none | Customer needs help with password reset | inbound | confused | medium | unresolved | unknown | medium | |||
single_000063 | I'd like to know what my current phone number on file is. | turn-ending | 0.95 | direct_question | -1 | customer | none | phone_number | formal | formal | none | none | none | none | Customer inquires about phone number on file | inbound | neutral | low | resolved | unknown | low | |||
single_000064 | So, can you check if my last payment was, like, on the 15th? | turn-ending | 0.85 | direct_question | -1 | customer | none | written | informal | neutral | so | none | minimal | none | Customer inquires about last payment date | inbound | satisfied | low | resolved | unknown | low | |||
single_000065 | I'm having trouble, can you tell me what my account ID is, it's #12345? | turn-ending | 0.9 | direct_question | -1 | customer | none | digits | informal | neutral | none | thought_restart | minimal | none | Customer inquires about account ID | inbound | frustrated | medium | unresolved | unknown | high | |||
single_000067 | What's the status of my order #12345? | turn-ending | 0.85 | direct_question | -1 | customer | none | digit | none | formal | contrast_setup | none | none | non_native_speaker | customer inquires about order status | inbound | frustrated | medium | in_progress | unknown | high | |||
single_000068 | How do I get a refund for my recent purchase? | turn-ending | 0.95 | direct_question | -1 | customer | none | none | none | informal | none | none | none | none | customer inquires about refund process | inbound | confused | medium | unresolved | unknown | medium | |||
single_000070 | I have my account number, it's 0987654321, can you look it up? | turn-ending | 0.9 | direct_question | -1 | customer | none | phone_number | none | formal | contrast_setup | none | none | non_native_speaker | customer provides account number for lookup | inbound | neutral | low | resolved | unknown | unknown | |||
single_000072 | What's the status of my order # 1234? | turn-ending | 0.8 | direct_question | -1 | customer | none | digits | contraction | neutral | none | none | none | none | Order Tracking | inbound | neutral | low | in_progress | false | medium | |||
single_000073 | How do I go about resetting my password for my phone number 555-1234? | turn-ending | 0.7 | direct_question | -1 | customer | none | phone_number | none | informal | none | none | none | none | Password Reset | inbound | frustrated | medium | unresolved | false | high | |||
single_000074 | Can you tell me if my payment of one thousand two hundred dollars was received? | turn-ending | 0.85 | direct_question | -1 | customer | none | written | none | formal | none | none | none | none | Payment Inquiry | inbound | satisfied | low | resolved | false | low | |||
single_000075 | So, is my account still active? | turn-ending | 0.95 | direct_question | -1 | customer | none | none | contraction | informal | so | none | none | none | Account Status | inbound | confused | low | unresolved | false | medium | |||
single_000080 | I think I was overcharged, can you look into it? | turn-ending | 0.6 | direct_question | -1 | customer | none | none | standard | informal | none | none | minimal | none | Customer suspects overcharge and wants investigation | complaint | frustrated | medium | unknown | unknown | unknown | |||
single_000081 | I'm having trouble with my account, I just can't seem to log in. | turn-ending | 0.9 | problem_statement | -1 | customer | none | none | informal | neutral | contrast_setup | none | none | none | customer trying to access account | technical support | frustrated | medium | ongoing | unknown | high | |||
single_000082 | The charge on my bill for account number twelve thirty-four fifty-six is incorrect. | turn-ending | problem_statement | -1 | customer | none | digits | formal | formal | none | none | none | none | customer reviewing bill | billing inquiry | neutral | low | new | unknown | medium | ||||
single_000083 | My internet isn't working and I'm really frustrated. I've tried restarting my router. | turn-ending | 0.8 | problem_statement | -1 | customer | none | none | informal | informal | none | none | none | none | customer experiencing internet outage | technical support | frustrated | medium | ongoing | unknown | high | |||
single_000084 | On the other hand, I did notice that my phone number is incorrect on my account - it's 555-1234, not 555-5678. | turn-ending | problem_statement | -1 | customer | none | phone_number | informal | neutral | contrast_setup | none | none | none | customer reviewing account information | account update | neutral | low | new | unknown | low | ||||
single_000085 | I'm confused about the status of my order, I was told it would be shipped two weeks ago. | turn-ending | 0.7 | problem_statement | -1 | customer | none | written | formal | formal | none | none | none | none | customer inquiring about order status | order inquiry | confused | low | ongoing | unknown | medium | |||
single_000086 | My internet isn't working | turn-ending | 0.9 | problem_statement | -1 | customer | none | none | standard | informal | none | none | none | none | customer reports issue with internet service | technical_support | frustrated | low | ongoing | unknown | high | |||
single_000087 | I'm having trouble with my account, I mean, my login credentials aren't working | turn-ending | 0.8 | problem_statement | -1 | customer | false_start | none | standard | neutral | none | word_level | none | non_native_speaker | customer reports issue with login credentials | technical_support | confused | medium | ongoing | unknown | medium | |||
single_000088 | The charge on my bill is wrong, it's 1234 dollars, I think | turn-ending | 0.7 | problem_statement | -1 | customer | none | digits | standard | formal | none | none | none | none | customer reports issue with bill charge | billing_support | frustrated | low | ongoing | unknown | high | |||
single_000089 | I'm trying to access my account, but I'm getting an error message, uh, my account ID is twelve thirty-four | turn-ending | 0.6 | problem_statement | -1 | customer | false_start | written | standard | neutral | uh | word_level | none | non_native_speaker | customer reports issue with account access | technical_support | confused | medium | ongoing | unknown | medium | |||
single_000090 | My phone number is 555-1234 and I'm not receiving any calls | turn-ending | 0.5 | problem_statement | -1 | customer | none | phone_number | standard | informal | none | none | none | none | customer reports issue with phone service | technical_support | neutral | low | ongoing | unknown | low | |||
single_000091 | I'm having trouble with my internet, it just stopped working yesterday. | turn-ending | 0.9 | problem_statement | -1 | customer | none | none | informal | neutral | none | none | none | none | customer reports issue | technical_support | frustrated | medium | ongoing | unknown | high | |||
single_000092 | So, I've been trying to log into my account, but it keeps saying my password is incorrect. I've tried resetting it, but that didn't work either. | turn-ending | 0.85 | problem_statement | -1 | customer | none | none | informal | neutral | elaboration_marker | none | none | none | customer reports login issue | technical_support | confused | low | ongoing | unknown | medium | |||
single_000093 | The charge on my bill for account #12345 is incorrect. I was charged $50 for a service I didn't request. | turn-ending | 0.95 | problem_statement | -1 | customer | none | digits | formal | formal | none | none | none | none | customer disputes bill charge | billing_inquiry | frustrated | low | ongoing | unknown | high | |||
single_000094 | Okay, so I was trying to set up my new router, but I think I might have done something wrong. I mean, I've followed the instructions, but it's still not working. | turn-ending | 0.8 | problem_statement | -1 | customer | none | none | informal | informal | elaboration_marker | none | none | none | customer reports technical issue | technical_support | confused | medium | ongoing | unknown | medium | |||
single_000095 | I'm calling about my phone bill. I think there's been a mistake with the charges. My phone number is 555-1234. | turn-ending | 0.9 | problem_statement | -1 | customer | none | phone_number | formal | formal | none | none | none | none | customer reports billing issue | billing_inquiry | neutral | low | ongoing | unknown | low | |||
single_000097 | I'm having trouble with my account, I think it's my password, yeah, my password isn't working | turn-ending | 0.8 | problem_statement | -1 | customer | none | none | informal | informal | addition_signal | thought_restart | none | none | customer reports login issue | technical support | confused | intermediate | ongoing | unknown | medium | |||
single_000098 | The charge on my bill is incorrect, it's $150 instead of $50 | turn-ending | 0.95 | problem_statement | -1 | customer | none | digits | formal | formal | none | none | none | none | customer disputes bill charge | billing support | frustrated | basic | ongoing | unknown | high | |||
single_000099 | I'm trying to set up my new phone, but I don't think I'm doing it right | turn-ending | 0.7 | problem_statement | -1 | customer | none | none | informal | neutral | none | none | none | none | customer needs technical assistance | technical support | confused | intermediate | ongoing | unknown | medium | |||
single_000100 | My account number is 1234567890, and I'm having issues with my service | turn-ending | 0.85 | problem_statement | -1 | customer | none | digits | formal | formal | none | none | none | none | customer reports service issue | technical support | neutral | basic | ongoing | unknown | low | |||
single_000102 | I'm having trouble with my account, 1234-5678-9012 | turn-ending | problem_statement | -1 | customer | none | phone_number | none | neutral | none | none | none | none | account issue | account support | neutral | medium | ongoing | unknown | medium | ||||
single_000103 | The charge on my bill is wrong, it's supposed to be one hundred dollars, not one fifty | turn-ending | 0.8 | problem_statement | -1 | customer | none | written | none | formal | none | none | minimal | pace_request | billing issue | billing support | confused | low | ongoing | unknown | medium | |||
single_000104 | I'm getting an error message when I try to log in | turn-ending | problem_statement | -1 | customer | none | none | none | informal | none | none | none | none | login issue | technical support | frustrated | medium | ongoing | unknown | high | ||||
single_000105 | Can you help me with my account, I think it's been hacked, my account ID is ABC123 | turn-ending | 0.7 | problem_statement | -1 | customer | none | account_ID | none | informal | none | none | minimal | pace_request | account security issue | account support | satisfied | high | ongoing | unknown | high | |||
single_000107 | I am calling about my account, account number 1234 567890, I am having trouble logging in | turn-ending | 0.8 | problem_statement | -1 | customer | none | digits | standard | formal | none | none | none | none | account login issue | technical support | confused | medium | ongoing | unknown | medium | |||
single_000108 | Also, my phone number is 0987654321 and I'm having issues with my bill | turn-ending | 0.7 | problem_statement | -1 | customer | none | phone_format | none | informal | addition_signal | none | none | none | bill issue | billing support | neutral | low | ongoing | unknown | low | |||
single_000109 | Furthermore, I'd like to report an incorrect charge on my bill, the amount is twenty dollars | turn-ending | 0.85 | problem_statement | -1 | customer | none | written | standard | formal | addition_signal | none | none | none | bill issue | billing support | frustrated | low | ongoing | unknown | medium | |||
single_000110 | And, my account ID is ABC123, I'm having trouble with my internet connection | turn-ending | 0.75 | problem_statement | -1 | customer | none | account_ID | none | informal | addition_signal | none | none | none | internet issue | technical support | confused | medium | ongoing | unknown | high |
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