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forms_filling_test_configs / Level-2 /create_problem_task.json
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 [
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"category",
"service_offering"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"assignment_group": "Problem Solving",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 1 Minute",
"category": "Database",
"cause_notes": null,
"close_notes": "",
"closed_at": "2023-07-24 23:08:09",
"closed_by": "",
"cmdb_ci": "lawson_db",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-11-12 09:39:07",
"confirmed_by": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Lawson DB seems to be running slowly. Tried several things and need to find the root cause",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": null,
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000032",
"opened_at": "2023-07-24 23:06:17",
"opened_by": {
"display_value": "Ron Kettering",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Root Cause Analysis",
"reassignment_count": "1",
"related_incidents": "",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Lawson DB seems to be running slowly",
"sla_due": "UNKNOWN",
"state": "Root Cause Analysis",
"subcategory": "Oracle",
"sys_class_name": "Problem",
"sys_created_by": "glide.maint",
"sys_created_on": "2023-07-24 23:07:53",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "05147c3ec0a8016600da5b1a92269b3d",
"sys_mod_count": "2",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-27 23:45:53",
"task_effective_number": "PRB0000032",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"cmdb_ci",
"service_offering"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"assignment_group": "",
"business_duration": "",
"business_service": "",
"calendar_duration": "",
"category": "Software",
"cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>",
"close_notes": "",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2022-11-17 15:48:36",
"confirmed_by": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "SP2 is causing several applications not to work anymore.",
"due_date": "",
"duplicate_of": "",
"escalation": "Moderate",
"expected_start": "",
"first_reported_by_task": {
"display_value": "INC0000019",
"link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06"
},
"fix_at": "2024-03-11 09:02:28",
"fix_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>",
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "false",
"major_problem": "false",
"number": "PRB0000001",
"opened_at": "2022-11-16 15:48:36",
"opened_by": {
"display_value": "Ron Kettering",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Fix in Progress",
"reassignment_count": "",
"related_incidents": "1",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": {
"display_value": "CHG0000003",
"link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442"
},
"route_reason": "",
"service_offering": "",
"short_description": "Windows XP SP2 causing errors in Enterprise",
"sla_due": "UNKNOWN",
"state": "Fix in Progress",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2022-11-16 15:48:36",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d",
"sys_mod_count": "23",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-03-11 12:06:02",
"task_effective_number": "PRB0000001",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"assignment_group",
"urgency"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"assignment_group": "Problem Solving",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 1 Minute",
"category": "Database",
"cause_notes": null,
"close_notes": "",
"closed_at": "2023-07-24 23:08:09",
"closed_by": "",
"cmdb_ci": "lawson_db",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-11-12 09:39:07",
"confirmed_by": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Lawson DB seems to be running slowly. Tried several things and need to find the root cause",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": null,
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000032",
"opened_at": "2023-07-24 23:06:17",
"opened_by": {
"display_value": "Ron Kettering",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Root Cause Analysis",
"reassignment_count": "1",
"related_incidents": "",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Lawson DB seems to be running slowly",
"sla_due": "UNKNOWN",
"state": "Root Cause Analysis",
"subcategory": "Oracle",
"sys_class_name": "Problem",
"sys_created_by": "glide.maint",
"sys_created_on": "2023-07-24 23:07:53",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "05147c3ec0a8016600da5b1a92269b3d",
"sys_mod_count": "2",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-27 23:45:53",
"task_effective_number": "PRB0000032",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"business_service",
"short_description"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"assignment_group": "",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 2 Minutes",
"category": "Network",
"cause_notes": " <p>Switch to IPv6 caused IP issues</p> ",
"close_notes": "updated firmware",
"closed_at": "2023-07-24 21:52:04",
"closed_by": "",
"cmdb_ci": "ny8500-nbxs08",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-11-12 09:39:07",
"confirmed_by": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Switch occasionally drops connections",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": " <p>updated firmware</p> ",
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000050",
"opened_at": "2023-07-24 21:49:47",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Resolved",
"reassignment_count": "",
"related_incidents": "",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": "Fix Applied",
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Switch occasionally drops connections",
"sla_due": "UNKNOWN",
"state": "Resolved",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "glide.maint",
"sys_created_on": "2023-07-24 21:51:19",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "04ce72c9c0a8016600b5b7f75ac67b5b",
"sys_mod_count": "5",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-28 02:38:34",
"task_effective_number": "PRB0000050",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"business_service",
"category"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Manager",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
},
"assignment_group": "",
"business_duration": "",
"business_service": "",
"calendar_duration": "",
"category": "Hardware",
"cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ",
"close_notes": "",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-08-01 00:01:22",
"confirmed_by": {
"display_value": "Problem Manager",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
},
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "enterocleisis phthisiogenetic prat davenport simonist",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000106",
"opened_at": "2023-07-31 23:59:48",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"parent": "",
"priority": "2 - High",
"problem_state": "Root Cause Analysis",
"reassignment_count": "0",
"related_incidents": "0",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "The Webex application is unavailable to all employees",
"sla_due": "UNKNOWN",
"state": "Root Cause Analysis",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2023-08-01 00:01:19",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "36836028532023004247ddeeff7b12f1",
"sys_mod_count": "4",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-08-01 00:02:32",
"task_effective_number": "PRB0000106",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
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"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"assignment_group",
"category"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"assignment_group": "",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 1 Minute",
"category": "Software",
"cause_notes": null,
"close_notes": "",
"closed_at": "2023-07-31 23:59:05",
"closed_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "",
"confirmed_by": "",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "brecciation Auriga desperado Colleries Sabaeism",
"due_date": "",
"duplicate_of": {
"display_value": "PRB0000055",
"link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414"
},
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": null,
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000105",
"opened_at": "2023-07-31 23:57:29",
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"duplicate_of": "",
"escalation": "Moderate",
"expected_start": "",
"first_reported_by_task": {
"display_value": "INC0000019",
"link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06"
},
"fix_at": "2024-03-11 09:02:28",
"fix_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>",
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "false",
"major_problem": "false",
"number": "PRB0000001",
"opened_at": "2022-11-16 15:48:36",
"opened_by": {
"display_value": "Ron Kettering",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Fix in Progress",
"reassignment_count": "",
"related_incidents": "1",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": {
"display_value": "CHG0000003",
"link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442"
},
"route_reason": "",
"service_offering": "",
"short_description": "Windows XP SP2 causing errors in Enterprise",
"sla_due": "UNKNOWN",
"state": "Fix in Progress",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2022-11-16 15:48:36",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d",
"sys_mod_count": "11",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-03-11 09:02:32",
"task_effective_number": "PRB0000001",
"time_worked": "",
"universal_request": "",
"upon_approval": null,
"upon_reject": null,
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"urgency",
"business_service"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Manager",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
},
"assignment_group": "",
"business_duration": "",
"business_service": "",
"calendar_duration": "",
"category": "Hardware",
"cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ",
"close_notes": "",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-08-01 00:01:22",
"confirmed_by": {
"display_value": "Problem Manager",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466"
},
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "plaustral prolification tetradecapodan betorcin grapewise",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>",
"follow_up": "",
"group_list": "",
"impact": "2 - Medium",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000106",
"opened_at": "2023-07-31 23:59:48",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"parent": "",
"priority": "2 - High",
"problem_state": "Root Cause Analysis",
"reassignment_count": "0",
"related_incidents": "0",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "The Webex application is unavailable to all employees",
"sla_due": "UNKNOWN",
"state": "Root Cause Analysis",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2023-08-01 00:01:19",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "36836028532023004247ddeeff7b12f1",
"sys_mod_count": "4",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-08-01 00:02:32",
"task_effective_number": "PRB0000106",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "1 - High",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"assignment_group",
"description"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator B",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
},
"assignment_group": "",
"business_duration": "",
"business_service": "",
"calendar_duration": "",
"category": "Software",
"cause_notes": "<p>Sample cause notes</p>",
"close_notes": "",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "Zoom V.92 USB Modem",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "",
"confirmed_by": "",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Issue in connecting to internet using modem.",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": null,
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0001001",
"opened_at": "2018-10-07 06:06:53",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Assess",
"reassignment_count": "0",
"related_incidents": "1",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": null,
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Issue in connecting to internet using modem.",
"sla_due": "UNKNOWN",
"state": "Assess",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2018-10-07 06:07:35",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "a1e0f770734123002728660c4cf6a745",
"sys_mod_count": "15",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2024-03-11 12:54:33",
"task_effective_number": "PRB0001001",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": "<p>Sample workaround</p>",
"workaround_applied": "true",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"urgency",
"service_offering"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"assignment_group": "",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 1 Minute",
"category": "Software",
"cause_notes": null,
"close_notes": "",
"closed_at": "2023-07-31 23:59:05",
"closed_by": {
"display_value": "System Administrator",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"cmdb_ci": "",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "",
"confirmed_by": "",
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "cunjevoi Dynastides muskellunge confirmedness subpial",
"due_date": "",
"duplicate_of": {
"display_value": "PRB0000055",
"link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414"
},
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": null,
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000105",
"opened_at": "2023-07-31 23:57:29",
"opened_by": {
"display_value": "Ron Kettering",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Closed",
"reassignment_count": "0",
"related_incidents": "0",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": "Duplicate",
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Email system is down again",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": "Email",
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2023-07-31 23:58:16",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "0d036ce4532023004247ddeeff7b12a8",
"sys_mod_count": "2",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-31 23:59:05",
"task_effective_number": "PRB0000105",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"urgency",
"description"
],
"template_record": {
"active": "false",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"assignment_group": "Problem Solving",
"business_duration": "16801 Days",
"business_service": "",
"calendar_duration": "16801 Days 3 Minutes",
"category": "Software",
"cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ",
"close_notes": "patched server all is fine now.",
"closed_at": "2023-07-24 23:21:08",
"closed_by": "",
"cmdb_ci": "IronMail-SD-01",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-11-12 09:39:07",
"confirmed_by": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"contact_type": "Phone",
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ",
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "false",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000055",
"opened_at": "2023-07-24 23:17:17",
"opened_by": {
"display_value": "Bow Ruggeri",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Closed",
"reassignment_count": "1",
"related_incidents": "",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": "Fix Applied",
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "Email down",
"sla_due": "UNKNOWN",
"state": "Closed",
"subcategory": "Email",
"sys_class_name": "Problem",
"sys_created_by": "glide.maint",
"sys_created_on": "2023-07-24 23:19:00",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "051e8f6cc0a8016600cdf7fd19e10414",
"sys_mod_count": "2",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-28 02:48:12",
"task_effective_number": "PRB0000055",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": null,
"workaround_applied": "false",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"service_offering",
"urgency"
],
"template_record": {
"active": "true",
"activity_due": "UNKNOWN",
"additional_assignee_list": "",
"approval": "Not Yet Requested",
"approval_history": "",
"approval_set": "",
"assigned_to": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"assignment_group": "",
"business_duration": "",
"business_service": "",
"calendar_duration": "",
"category": "Hardware",
"cause_notes": " <p>Unknown user changes caused performance issues</p> ",
"close_notes": "",
"closed_at": "",
"closed_by": "",
"cmdb_ci": "Windows",
"comments": "",
"comments_and_work_notes": "",
"company": "",
"confirmed_at": "2023-09-12 10:39:07",
"confirmed_by": {
"display_value": "Problem Coordinator A",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
},
"contact_type": null,
"contract": "",
"correlation_display": "",
"correlation_id": "",
"delivery_plan": "",
"delivery_task": "",
"description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?",
"due_date": "",
"duplicate_of": "",
"escalation": "Normal",
"expected_start": "",
"first_reported_by_task": "",
"fix_at": "",
"fix_by": "",
"fix_communicated_at": "",
"fix_communicated_by": "",
"fix_notes": " <p>Re-imaged the laptop</p> ",
"follow_up": "",
"group_list": "",
"impact": "3 - Low",
"knowledge": "false",
"known_error": "true",
"location": "",
"made_sla": "true",
"major_problem": "false",
"number": "PRB0000014",
"opened_at": "2023-09-12 10:39:07",
"opened_by": {
"display_value": "Don Goodliffe",
"link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
},
"order": "",
"parent": "",
"priority": "5 - Planning",
"problem_state": "Resolved",
"reassignment_count": "1",
"related_incidents": "",
"reopen_count": "0",
"reopened_at": "",
"reopened_by": "",
"resolution_code": "Fix Applied",
"resolved_at": "",
"resolved_by": "",
"review_outcome": "",
"rfc": "",
"route_reason": "",
"service_offering": "",
"short_description": "My laptop is performing very badly",
"sla_due": "UNKNOWN",
"state": "Resolved",
"subcategory": null,
"sys_class_name": "Problem",
"sys_created_by": "admin",
"sys_created_on": "2023-09-12 10:55:38",
"sys_domain": {
"display_value": "global",
"link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
},
"sys_domain_path": "/",
"sys_id": "1998e51967b032004792adab9485effa",
"sys_mod_count": "3",
"sys_tags": "",
"sys_updated_by": "admin",
"sys_updated_on": "2023-07-27 23:21:09",
"task_effective_number": "PRB0000014",
"time_worked": "",
"universal_request": "",
"upon_approval": "Proceed to Next Task",
"upon_reject": "Cancel all future Tasks",
"urgency": "3 - Low",
"user_input": "",
"watch_list": "",
"work_end": "",
"work_notes": "",
"work_notes_list": "",
"work_start": "",
"workaround": " <p>Re-imaged the laptop</p> ",
"workaround_applied": "true",
"workaround_communicated_at": "",
"workaround_communicated_by": ""
}
},
{
"fields": {
"assignment_group": "Assignment group",
"business_service": "Service",
"category": "Category",
"cmdb_ci": "Configuration item",
"description": "Description",
"impact": "Impact",
"service_offering": "Service offering",
"short_description": "Problem statement",
"urgency": "Urgency"
},
"task_fields": [
"category",
"cmdb_ci"
],
"template_record": {
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