utterance_id stringlengths 13 34 | text stringlengths 11 182 | label stringclasses 2 values | confidence stringclasses 3 values | pattern_type stringclasses 10 values | conversation_id stringclasses 7 values | turn_number int32 -1 6 | previous_context stringlengths 0 309 | variation_numbers stringclasses 4 values | variation_contractions stringclasses 1 value | variation_repetition stringclasses 1 value | variation_formality stringclasses 1 value | context_call_type stringclasses 6 values | context_emotional_state stringclasses 4 values | context_technical_level stringclasses 3 values | context_description stringlengths 0 109 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000000 | Can you explain the late fee on my bill? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is inquiring about a charge on their account | ||
single_000001 | My package still hasn't arrived. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with a delivery | ||
single_000002 | What's the status of my refund? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is following up on a previous request | ||
single_000003 | I already paid my bill online. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is providing information about a recent payment | ||
single_000004 | How do I upgrade my phone plan? | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking guidance on modifying their service plan | ||
single_000005 | Can you check if my payment was processed? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is inquiring about a recent payment | ||
single_000006 | My order still hasn't arrived. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with a delivery | ||
single_000007 | What's the status of my claim? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is following up on an existing claim | ||
single_000008 | How do I reset my password? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | account | confused | intermediate | Customer is seeking technical assistance | ||
single_000009 | Is there a fee for canceling my subscription? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | account | confused | intermediate | Customer is inquiring about subscription terms | ||
single_000013 | I already paid my bill, but it's still showing as overdue. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is disputing a payment | ||
single_000014 | How do I upgrade my current plan to a faster speed? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking assistance with a service change | ||
single_000023 | I entered my payment information. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is indicating they've completed a task | ||
single_000034 | How do I upgrade my current plan? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking guidance on modifying their service | ||
single_000040 | Can you tell me the status of my order? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to inquire about a recent online purchase | ||
single_000041 | My phone bill is way too high, can you help me lower it? | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | billing | confused | intermediate | Customer calls to complain about their phone bill | ||
single_000042 | I already paid my credit card bill, why is it still showing as overdue? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer calls to dispute a late payment fee | ||
single_000043 | What are the benefits of the new streaming service you're offering? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to inquire about a new service promotion | ||
single_000044 | I'd like to return this product, what's the process for that? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to initiate a product return | ||
single_000048 | I've attached the required documents to my application. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is providing information for a application process | ||
single_000055 | Can you check if my payment went through? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is inquiring about a recent payment | ||
single_000058 | I entered my new address, now what? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer has taken an action and is waiting for next steps | ||
single_000059 | How much does it cost to upgrade my plan? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing for a plan upgrade | ||
single_000077 | I already paid my credit card bill, why is it still showing as outstanding? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer calls to dispute outstanding balance on credit card account | ||
single_000079 | How do I return this defective product I received? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to report defective product received in the mail | ||
single_000080 | What's the status of my order? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about a recent purchase | ||
single_000081 | My phone bill is way too high. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | billing | neutral | intermediate | Customer is reporting a problem with their phone bill | ||
single_000082 | I filled out the application form. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is indicating they have completed a task | ||
single_000083 | My policy number is 987654. | turn-ending | high | direct_questions | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is providing information to the agent | ||
single_000084 | I'd like to upgrade my plan. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a decision about their service plan | ||
single_000118 | I've attached the required documents to my account. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | account | neutral | intermediate | Customer is providing information to resolve an issue | ||
single_000126 | My phone bill is higher than expected. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | billing | neutral | intermediate | Customer is reporting a problem with their phone bill. | ||
single_000127 | I entered my login credentials. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is attempting to access their account and has completed the login process. | ||
single_000128 | My order number is #ORD1234. | turn-ending | high | direct_questions | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is providing information about their order. | ||
single_000129 | Can I get a refund for the returned item? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is requesting a refund for a returned item. | ||
single_000143 | What are the different types of insurance plans you offer? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to inquire about insurance options | ||
single_000148 | I entered my new address, is that okay now? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about an address change | ||
single_000153 | I've paid my bill, but it's still showing as overdue. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is disputing a payment status | ||
single_000154 | What are the benefits of the premium subscription? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about a service upgrade | ||
single_000174 | How do I upgrade my current phone plan? | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking information on plan options | ||
single_000183 | I entered my new address. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting a change of address | ||
single_000184 | How much does shipping cost? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about shipping costs for an order | ||
single_000192 | I already paid my credit card bill, why is it still showing as pending? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer calls to dispute credit card bill payment | ||
single_000193 | What are the benefits of the premium subscription plan? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about subscription plans and features | ||
single_000194 | I just moved to a new address, can you update my account? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | account | confused | intermediate | Customer calls to update account information | ||
single_000197 | I've entered my login credentials, but I'm still not logged in. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is having trouble accessing their account | ||
single_000198 | What's the return policy for this product? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to know about returning a recently purchased product | ||
single_000199 | I'd like to upgrade my current plan to a faster one. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer wants to change their current service plan | ||
single_000206 | I'm having trouble with my login credentials. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer contacts support for help with account access | ||
single_000207 | I've attached the payment to my email, can you process it? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer emails payment information to support | ||
single_000208 | What are the fees associated with withdrawing from an ATM abroad? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about banking fees while traveling | ||
single_000209 | I'd like to upgrade my current phone plan, what's available? | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | confused | intermediate | Customer calls to explore phone plan options | ||
single_000211 | My phone is frozen and won't turn on. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is reporting a technical issue with their device | ||
single_000212 | I've entered my login credentials, but I'm still not in. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is having trouble accessing their account | ||
single_000214 | How do I return this item I ordered? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to initiate a return process | ||
single_000236 | My phone is frozen and won't turn off. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer reports technical issue | ||
single_000239 | I'd like to upgrade my current plan. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to change their plan | ||
single_000254 | I already paid my insurance premium last month. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is disputing a charge on their insurance policy | ||
single_000272 | I already paid my bill, can you confirm? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is verifying a recent payment | ||
single_000273 | Can you tell me more about the promotion? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is interested in learning about a current promotion | ||
single_000274 | I'd like to return this item, please. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to initiate a return process | ||
single_000278 | I'd like to return this product. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is initiating a return process | ||
single_000282 | I entered my login credentials, but I'm still not in. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is having trouble accessing their account | ||
single_000313 | I entered my login credentials, but it's not working. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is having trouble accessing their account | ||
single_000323 | I've already paid my bill for this month. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is disputing a charge on their account | ||
single_000353 | I've already paid my bill, but it's still showing as pending. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer calls to resolve billing issue | ||
single_000354 | What are the hours of operation for your store? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to ask about store hours before visiting | ||
single_000374 | I'm having trouble with my login credentials, can you reset them for me? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to report technical issue | ||
single_000377 | My order number is #98765. | turn-ending | high | direct_questions | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer calls to track package | ||
single_000405 | Can you check if my order has shipped yet? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about order status | ||
single_000407 | I've entered my login credentials, but it's not working. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is having trouble accessing their account | ||
single_000408 | What's the total cost of the new plan? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing | ||
single_000409 | I have a question about my recent bill. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer wants to discuss their account billing | ||
single_000448 | I entered my new address online. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is providing information for an update | ||
single_000454 | Can I get a refund if I cancel now? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | account | confused | intermediate | Customer is inquiring about the consequences of a specific action | ||
single_000467 | I already paid my credit card bill last week. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is responding to an agent's inquiry about payment | ||
single_000469 | I'd like to return this product I bought yesterday. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to initiate a return process | ||
single_000477 | How do I return this product? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to initiate a return process | ||
single_000517 | I've entered my login credentials. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to access their account online | ||
single_000518 | My order number is #987654. | turn-ending | high | direct_questions | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is providing information to track an order | ||
single_000533 | I'd like to upgrade my phone plan. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is requesting a change to their service | ||
single_000543 | What are the fees associated with this loan? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about loan fees | ||
single_000544 | I'd like to return this product, please. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer requests product return | ||
single_000572 | How do I return a defective product? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer needs assistance with a product return | ||
single_000573 | I've already paid my bill, but it's still showing as overdue. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is disputing a payment status | ||
single_000624 | How do I upgrade my current plan to a higher speed? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking guidance on modifying their service plan | ||
single_000638 | I entered my new address, is that okay? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is confirming a change of address | ||
single_000639 | How much does the upgrade cost? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about upgrading a service or product | ||
single_000651 | My order still hasn't arrived after 3 weeks. | turn-ending | high | direct_questions | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with a delayed order | ||
single_000653 | I entered my payment information, what's next? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer has completed a step in a process and is seeking guidance | ||
single_000654 | How do I upgrade my current plan to the new one? | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking instructions on making a change to their service plan | ||
single_000657 | I've tried restarting my router, but my internet still isn't working. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | technical | neutral | intermediate | Technical support call about internet connectivity issues | ||
single_000659 | Can you tell me more about the free trial offer? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Sales call about subscription service | ||
single_000672 | I've already paid the invoice, can you confirm? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is following up on a payment | ||
single_000674 | Can you escalate this issue to a supervisor? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is requesting further assistance | ||
single_000729 | I already paid my bill, but it's still showing as pending. | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer calls to resolve billing issue | ||
single_000736 | I'm not getting any signal on my phone. | turn-ending | high | direct_questions | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is reporting a technical issue with their phone service | ||
single_000739 | Can you transfer me to a supervisor? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is escalating their issue to a higher authority | ||
single_000744 | I just moved to a new address, can you update my information? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer needs to update their address on file | ||
single_000748 | What are the fees associated with withdrawing cash abroad? | turn-ending | high | direct_questions | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about banking fees |
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