utterance_id stringlengths 13 26 | text stringlengths 26 4.38k | label stringclasses 1 value | confidence stringclasses 6 values | dialog_act stringclasses 22 values | conversation_type stringclasses 8 values | conversation_id stringclasses 25 values | turn_number int32 -1 6 | previous_context stringclasses 92 values | speaker stringclasses 6 values | linguistic_repetition_type stringclasses 36 values | linguistic_number_format stringclasses 62 values | linguistic_contraction_style stringclasses 23 values | linguistic_formality stringclasses 11 values | linguistic_discourse_marker stringlengths 2 34 | linguistic_false_start_type stringclasses 39 values | linguistic_backchannel_type stringclasses 58 values | linguistic_language_barrier stringclasses 9 values | context_context_description stringlengths 19 88 | context_call_type stringlengths 5 29 | context_emotional_state stringclasses 18 values | context_technical_level stringclasses 11 values | context_issue_status stringclasses 19 values | context_multi_issue stringclasses 6 values | context_urgency stringclasses 7 values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001 | Can you just tell me my balance, like, right now? | turn-ending | high | direct_question | -1 | customer | emphasis | none | informal | informal | like | none | none | none | Customer urgently checking account balance | inbound | neutral | basic | open | no | medium | |||
single_000002 | I’ve already tried this three times, three times, and it’s not working—can you help me fix it? | turn-ending | high | direct_question | -1 | customer | emphasis | digits | informal | informal | and | none | none | none | Customer reporting recurring technical issue | inbound | frustrated | intermediate | open | no | high | |||
single_000003 | Could you please confirm the status of my account, reference number 12345678? | turn-ending | medium | direct_question | -1 | customer | none | digits | formal | formal | please | none | none | none | Customer following up on account reference | callback | neutral | advanced | pending | no | low | |||
single_000004 | How do I reset my password if I’ve lost my recovery email? | turn-ending | medium | direct_question | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer seeking password recovery assistance | inbound | confused | basic | open | no | medium | |||
single_000005 | I called from 555-123-4567, but the system says there’s no record of my call—did we speak earlier? | turn-ending | low | direct_question | -1 | customer | none | phone_number | formal | neutral | but | none | none | none | Customer questioning call log discrepancy | inbound | confused | basic | open | yes | medium | |||
single_000006 | What is my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | Customer inquiring about account balance | account inquiry | neutral | low | open | no | normal | |||
single_000007 | How do I reset my password? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | Customer seeking password reset instructions | password reset | frustrated | medium | open | no | high | |||
single_000008 | Can you confirm the status of my last payment of two hundred dollars? | turn-ending | medium | direct_question | -1 | customer | none | written | none | neutral | actually | none | none | none | Customer verifying payment status | payment inquiry | neutral | low | open | no | normal | |||
single_000009 | Hey, when's my next bill due? | turn-ending | high | direct_question | -1 | customer | none | none | informal | informal | well | none | uh-huh | none | Customer asking about upcoming bill | billing inquiry | confused | low | open | no | normal | |||
single_000010 | Could you please verify the details of the transaction made on the 15th of this month? | turn-ending | high | direct_question | -1 | customer | none | date_written | none | formal | none | none | none | none | Customer requesting transaction confirmation | transaction inquiry | neutral | medium | open | no | normal | |||
single_000011 | May I inquire about the current status of my account? I would appreciate confirmation on the pending transactions. | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer inquiring about account status and transactions | account_inquiry | neutral | medium | open | no | normal | |||
single_000012 | Can you can you check my balance again? I need you to speak slower because I didn’t hear the first time. | turn-ending | high | direct_question | -1 | customer | emphasis | none | informal | informal | because | none | none | pace_request | Customer requesting balance check with communication difficulty | balance_inquiry | frustrated | low | open | no | normal | |||
single_000013 | How do I activate my account? I’m not sure what steps to take next. | turn-ending | high | direct_question | -1 | customer | none | none | neutral | neutral | not_sure | none | none | none | Customer seeking account activation guidance | account_setup | confused | low | open | no | normal | |||
single_000014 | Could you please provide the reference number for my recent payment of $200.00? I’d like to keep it for records. | turn-ending | high | direct_question | -1 | customer | none | written | none | formal | none | none | none | none | Customer requesting payment confirmation details | payment_inquiry | satisfied | high | open | no | normal | |||
single_000015 | Can you can you confirm my order number 987654321? Please speak slower, I want to make sure I got the details right. | turn-ending | high | direct_question | -1 | customer | emphasis | digits | informal | informal | please | none | none | pace_request | Customer confirming order details with communication difficulty | order_inquiry | frustrated | low | open | no | normal | |||
single_000016 | I-I need to know my current balance. Can you check that for me? | turn-ending | high | direct_question | -1 | customer | stuttering | none | none | neutral | none | none | minimal | none | Customer inquiring about account balance | inbound | neutral | low | open | no | low | |||
single_000017 | How do I-I reset my password? I've tried a few times but it's not working. | turn-ending | medium | direct_question | -1 | customer | stuttering | none | casual | neutral | none | none | minimal | none | Customer struggling with password reset | inbound | frustrated | medium | open | no | medium | |||
single_000018 | Could you please confirm the status of my last payment, reference number 123456? | turn-ending | high | direct_question | -1 | customer | none | digits | formal | formal | please | none | none | none | Customer verifying payment processing | inbound | neutral | low | open | no | low | |||
single_000019 | Why is my internet service still down after the technician said it would be fixed by noon?! | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | why | none | none | none | Customer following up on service restoration | inbound | frustrated | high | open | no | high | |||
single_000020 | Hey, I called earlier about my bill, number 555-123-4567. Did you get that sorted? | turn-ending | medium | direct_question | -1 | customer | none | phone_number | casual | informal | hey | none | minimal | none | Customer following up on previous bill inquiry | inbound | neutral | low | open | no | medium | |||
single_000021 | What's my current balance? | turn-ending | high | direct_question | -1 | customer | none | currency | informal | neutral | none | none | none | none | Customer inquiring about account balance | inbound | neutral | low | open | no | normal | |||
single_000022 | Can you confirm if my $1500 payment was processed? | turn-ending | high | direct_question | -1 | customer | none | currency | neutral | neutral | request_marker | none | none | none | Payment confirmation inquiry | inbound | frustrated | low | open | no | high | |||
single_000023 | Is there an issue with my account ending in 1234? | turn-ending | medium | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Account status verification | inbound | neutral | medium | open | no | normal | |||
single_000024 | I was promised a $50 refund, but it hasn't shown up yet. | turn-ending | medium | direct_question | -1 | customer | none | currency | neutral | neutral | contrast_marker | none | none | none | Refund status inquiry | inbound | confused | low | open | no | normal | |||
single_000025 | Could you please guide me through resetting my account password? | turn-ending | high | direct_question | -1 | customer | none | none | formal | formal | politeness_marker | none | none | none | Password reset assistance | inbound | neutral | medium | open | no | normal | |||
single_000026 | I was wondering if you could provide my current account balance for account number 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | formal | formal | I was wondering | none | none | none | Customer is inquiring about their account balance | account inquiry | neutral | low | open | no | normal | |||
single_000027 | Like, how do I reset my password? I’ve tried three times already and it’s not working! | turn-ending | high | direct_question | -1 | customer | none | digits | informal | informal | Like | none | none | none | Customer is having trouble resetting their password | technical support | frustrated | medium | open | no | high | |||
single_000028 | Just checking—was my last payment of two thousand dollars processed correctly? | turn-ending | high | direct_question | -1 | customer | none | written | neutral | neutral | Just checking | none | verbal | none | Customer is confirming payment processing status | billing inquiry | satisfied | low | open | no | normal | |||
single_000029 | I’m trying to update my app but version 3.2.1 keeps crashing. Can you help troubleshoot? | turn-ending | high | direct_question | -1 | customer | none | digits | neutral | neutral | I’m trying to | none | verbal | none | Customer is experiencing app version issues | technical support | confused | high | open | no | high | |||
single_000030 | Could you confirm if my billing address on file is 123 Main St, Apt 4B, New York, NY 10001? | turn-ending | high | direct_question | -1 | customer | none | phone_number | formal | formal | Could you confirm | none | verbal | none | Customer is verifying their billing address | account management | neutral | low | open | no | normal | |||
single_000031 | Hey, can you tell me what my account balance is right now? I'm trying to budget this weekend. | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | I'm trying to... | none | none | none | Customer checking account balance for personal budgeting | Inquiry | neutral | low | open | no | low | |||
single_000032 | Good morning, I need to verify the status of my last payment. The amount was twelve hundred dollars, reference number 987654321. Could you please confirm if it was processed successfully? | turn-ending | high | direct_question | -1 | customer | none | mixed | none | formal | Could you please... | none | none | none | Customer confirming large payment processing status | Verification | neutral | medium | open | no | medium | |||
single_000033 | So like, how do I reset my password again? I remember doing it before but now I'm stuck at the two-factor authentication step. | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | So like... | none | none | none | Customer struggling with password reset process | Technical Support | frustrated | medium | open | no | high | |||
single_000034 | I received an error message stating '404 Service Unavailable' when trying to access my account. When will the service be restored? | turn-ending | high | direct_question | -1 | customer | none | digits | none | neutral | When will... | none | none | none | Customer reporting service access issue | Service Issue | confused | medium | open | no | high | |||
single_000035 | Quick question - when's my next billing cycle due? I want to make sure I don't miss the payment window this time. | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | Quick question... | none | none | none | Customer seeking billing cycle information | Inquiry | neutral | low | open | no | medium | |||
single_000036 | What is my current account balance for account number 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer inquiring about account balance | inquiry | neutral | low | open | no | low | |||
single_000037 | Has my payment of two hundred dollars been processed yet? | turn-ending | high | direct_question | -1 | customer | none | written | none | neutral | none | none | none | none | Customer checking payment status | inquiry | frustrated | medium | open | no | medium | |||
single_000038 | Can you explain the steps to reactivate my suspended account? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | Can you | none | none | none | Customer seeking account reactivation | request | neutral | high | open | no | high | |||
single_000039 | I think I need to update my contact number to 555-123-4567. How do I do that? | turn-ending | high | direct_question | -1 | customer | none | phone_number | standard | informal | I think | none | none | none | Customer updating contact information | request | confused | medium | open | no | low | |||
single_000040 | What is the procedure for resolving the error code 404 on my account? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer inquiring about error resolution | inquiry | neutral | high | open | no | high | |||
single_000041 | I need to check my account balance, I need to check it because I'm not sure if the payment went through. Can you check my current balance for account number 1234-5678-90? | turn-ending | high | direct_question | -1 | customer | processing | digits | neutral | neutral | none | none | none | none | Customer inquiring about account balance | inbound | neutral | low | open | no | normal | |||
single_000042 | I've been having issues with my router setup, you know... I called earlier with reference number 12345. Can you help me troubleshoot the connection problem? | turn-ending | medium | direct_question | -1 | customer | none | digits | informal | neutral | you know | word_level | none | none | Customer reporting technical issue with router | inbound | frustrated | medium | open | no | high | |||
single_000043 | Could you please confirm the status of my recent order, reference number FIVE HUNDRED TWENTY-THREE? I haven't received any updates yet. | turn-ending | high | direct_question | -1 | customer | none | written | formal | formal | none | none | none | none | Customer inquiring about order status | inbound | neutral | low | open | no | normal | |||
single_000044 | Hey, like, what's the process to update my billing address? I tried doing it online but it didn't work. | turn-ending | medium | direct_question | -1 | customer | none | none | informal | informal | like | none | none | none | Customer asking about billing address update | inbound | confused | low | open | no | normal | |||
single_000045 | I'm having trouble accessing my account, error code 403 keeps appearing. How can I resolve this issue immediately? | turn-ending | high | direct_question | -1 | customer | none | digits | neutral | neutral | none | none | none | none | Customer reporting account access error | inbound | frustrated | medium | open | no | high | |||
single_000046 | After I provide my account details, can you tell me my current balance? | turn-ending | high | direct_question | -1 | customer | none | phone | none | neutral | sequence_marker | none | none | none | Customer asking about account balance after verification | inbound | neutral | low | open | no | medium | |||
single_000047 | Once I verify my identity, how do I reset my password securely? | turn-ending | medium | direct_question | -1 | customer | none | digits | none | formal | sequence_marker | none | none | none | Customer seeking password reset instructions post-verification | inbound | frustrated | medium | open | no | high | |||
single_000048 | Hey, can you check the payment I made last week? | turn-ending | high | direct_question | -1 | customer | none | written | informal | informal | none | none | none | none | Customer confirming recent payment status | inbound | confused | low | open | no | low | |||
single_000049 | After I called earlier about the billing error, what steps are next? | turn-ending | medium | direct_question | -1 | customer | none | account_id | none | neutral | sequence_marker | none | none | none | Customer following up on previous billing error report | inbound | neutral | medium | in_progress | no | medium | |||
single_000050 | Could you confirm if my premium service upgrade is active? | turn-ending | high | direct_question | -1 | customer | none | phone | none | formal | none | none | none | none | Customer verifying service upgrade activation | inbound | satisfied | high | closed | no | low | |||
single_000051 | I would like to confirm whether my recent payment of $250.00 has been processed successfully. Could you please verify this for me? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | extended_confirmation | none | Customer verifying payment status | Inquiry | neutral | low | open | no | medium | |||
single_000052 | Could you kindly inform me of my current account balance, taking into account the pending transaction from this morning? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | taking_into_account | none | extended_confirmation | none | Customer checking account balance with pending transaction | Inquiry | neutral | medium | open | no | low | |||
single_000053 | Hey, my internet's been down all day! When are you guys fixing it? I need it up now! | turn-ending | medium | direct_question | -1 | customer | none | none | informal | informal | however | none | none | none | Customer reporting internet outage | Complaint | frustrated | medium | open | no | high | |||
single_000054 | How do I reset my API access token? I need to update it for the integration with our internal systems. | turn-ending | high | direct_question | -1 | customer | none | none | neutral | neutral | therefore | none | none | none | Customer requesting API token reset | Support | neutral | high | open | no | medium | |||
single_000055 | I received a notice about a $50 fee on my statement. Can you explain what this charge is for? | turn-ending | medium | direct_question | -1 | customer | none | digits | neutral | neutral | however | none | none | none | Customer inquiring about unexpected fee | Dispute | confused | low | open | no | low | |||
single_000058 | Can you check my last payment, like, real quick? | turn-ending | medium | direct_question | -1 | customer | none | none | contracted | informal | like | none | none | none | Customer requests verification of recent payment | inbound | satisfied | low | open | no | low | |||
single_000059 | What's the status of account 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer inquires about specific account status | inbound | neutral | medium | open | no | medium | |||
single_000060 | Is there an outage affecting my internet service right now? | turn-ending | high | direct_question | -1 | customer | none | none | contracted | neutral | none | none | none | none | Customer inquires about service outage | inbound | frustrated | high | open | no | high | |||
single_000062 | Can you check my account balance and also see if my last payment went through? | turn-ending | medium | direct_question | -1 | customer | none | none | informal | neutral | addition_signal | none | none | none | Customer asking about balance and payment status | inbound | neutral | low | open | yes | medium | |||
single_000063 | Could you confirm the status of my service outage and also check if there are any scheduled maintenance this week? | turn-ending | medium | direct_question | -1 | customer | none | none | formal | formal | addition_signal | none | none | none | Customer inquiring about service outage and maintenance | inbound | concerned | high | open | yes | high | |||
single_000064 | How do I reset my password for the online portal? | turn-ending | high | direct_question | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer asking for password reset instructions | inbound | confused | medium | open | no | medium | |||
single_000065 | Is my payment for $250 processed yet and also can you confirm the due date for the next billing cycle? | turn-ending | medium | direct_question | -1 | customer | none | digits | informal | neutral | addition_signal | none | none | none | Customer confirming payment and billing due date | inbound | satisfied | medium | open | yes | low | |||
single_000066 | I was wondering if there's a $50 charge on my account, also could you check if there are any pending transactions? | turn-ending | high | direct_question | -1 | customer | none | currency | none | neutral | addition_signal | phrase_level | none | none | Customer inquiring about account charges and transactions | inbound | neutral | low | open | yes | medium | |||
single_000067 | Could you confirm the refund amount of $120.50 was processed, plus check if the original invoice was for the correct total? | turn-ending | high | direct_question | -1 | customer | none | currency | none | formal | addition_signal | phrase_level | none | none | Customer verifying refund details and invoice accuracy | inbound | confused | medium | open | yes | high | |||
single_000068 | Hey, my bill says I owe 45 bucks but I paid 60 last month - what's up with that? | turn-ending | high | direct_question | -1 | customer | none | currency_written | informal | informal | none | none | none | none | Customer questioning billing discrepancy | inbound | frustrated | low | open | no | medium | |||
single_000069 | Please confirm the transaction reference number 987654321 corresponds to the £250 international transfer I initiated on 15th March 2024. | turn-ending | high | direct_question | -1 | customer | none | account_id | none | formal | none | none | none | none | Customer verifying international transaction details | inbound | neutral | high | open | no | high | |||
single_000070 | So my rewards points balance shows 1,200 points, but when I called last week it was 1,500 - did I miss something? | turn-ending | high | direct_question | -1 | customer | none | digits | neutral | neutral | none | none | confirmation | none | Customer inquiring about rewards points discrepancy | inbound | confused | medium | open | no | low | |||
single_000071 | Could you please confirm my current account balance? | turn-ending | high | direct_question | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer inquiring about account balance | inquiry | neutral | low | open | no | medium | |||
single_000072 | Um, I need to reset my password... Wait, how exactly do I do that? Could you repeat the steps slowly? | turn-ending | medium | direct_question | -1 | customer | false_start | none | informal | neutral | um | reformulation | minimal | pace_request | Customer seeking password reset assistance | support | confused | medium | open | no | high | |||
single_000073 | Hey, why hasn't my payment of $200 gone through yet?! | turn-ending | high | direct_question | -1 | customer | none | written | informal | informal | none | none | none | none | Customer inquiring about payment status | complaint | frustrated | low | open | no | high | |||
single_000074 | I think my account... uh... the one with ID 123456... is there an issue? Could you speak a bit slower, please? | turn-ending | medium | direct_question | -1 | customer | false_start | account_id | neutral | neutral | uh | hesitation | minimal | pace_request | Customer reporting account problem | support | confused | medium | open | no | medium | |||
single_000075 | What's the status of my order placed on 555-123-4567? | turn-ending | high | direct_question | -1 | customer | none | phone_number | neutral | neutral | none | none | none | none | Customer checking order status | inquiry | neutral | low | open | no | medium | |||
single_000076 | How much is in my... my account as of 3 PM yesterday? | turn-ending | high | direct_question | -1 | customer | stuttering | time_format | none | neutral | as of | none | none | none | Customer inquiring about account balance | account_balance | neutral | low | open | no | low | |||
single_000077 | Why hasn't my... my software updated since 10:30 AM this morning? | turn-ending | high | direct_question | -1 | customer | stuttering | time_format | hasn't | neutral | since | none | none | none | Customer reporting software update issue | tech_support | frustrated | medium | open | no | medium | |||
single_000078 | Can you check my... my internet connection at 555-123-4567? | turn-ending | high | direct_question | -1 | customer | stuttering | phone_number | none | informal | none | none | none | none | Customer experiencing internet connectivity issues | service_issue | confused | low | open | no | medium | |||
single_000079 | When was my last... last payment processed? | turn-ending | high | direct_question | -1 | customer | stuttering | none | none | neutral | none | none | none | none | Customer inquiring about payment processing date | billing_inquiry | neutral | low | open | no | low | |||
single_000080 | How do I change the... the password for account #123456789? | turn-ending | high | direct_question | -1 | customer | stuttering | account_id | none | formal | none | none | none | none | Customer requesting password change | account_management | neutral | low | open | no | low | |||
single_000081 | Well, I, uh, I think I called about my internet outage last week, but I haven't heard anything yet. My Wi-Fi keeps dropping every 10 minutes. | turn-ending | high | problem_statement | -1 | customer | false_start | none | informal | informal | Well, | thought_restart | none | none | Customer following up on unresolved internet outage | service inquiry | confused | low | open | no | medium | |||
single_000082 | Actually, I, er, I need to dispute a $45 charge on my bill from March 12th. I don't recognize that transaction at all. | turn-ending | medium | problem_statement | -1 | customer | false_start | digits | neutral | neutral | Actually, | thought_restart | none | none | Customer reporting unrecognized charge | billing inquiry | frustrated | low | open | no | high | |||
single_000083 | I am unable to access my online banking account for account number 987654321. I have verified my credentials multiple times, yet I continue to receive an authentication error. | turn-ending | high | problem_statement | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer experiencing login failures | technical support | neutral | high | open | no | medium | |||
single_000084 | The app keeps crashing whenever I try to order a ride. I've tried restarting my phone, but it doesn't help at all. | turn-ending | medium | problem_statement | -1 | customer | none | none | informal | informal | actually | none | uh_huh | none | Customer reporting app instability | technical support | confused | moderate | open | no | medium | |||
single_000085 | My router is displaying a red light and I can't connect to the internet. I've tried resetting it using the default password, but that didn't work either. | turn-ending | high | problem_statement | -1 | customer | none | none | neutral | neutral | well | none | you_know | none | Customer experiencing router connectivity issues | technical support | neutral | moderate | open | no | high | |||
single_000086 | I've noticed a charge of $45.00 on my bill for services I didn't request. Could you please confirm if this is a one-time fee or an ongoing charge? | turn-ending | high | problem_statement | -1 | customer | none | digit | standard | formal | none | none | extended_confirmation | none | Customer reports unexpected billing charge | Billing Inquiry | neutral | low | open | no | normal | |||
single_000087 | The system keeps displaying an error message stating 'Invalid Login' when I try to access my account with ID 123456789. Have you experienced any outages recently? | turn-ending | high | problem_statement | -1 | customer | none | digit | standard | neutral | none | none | extended_confirmation | none | Customer unable to log into account | Technical Support | frustrated | medium | open | no | high | |||
single_000088 | Hey, my router keeps cutting out every few hours. I'm not sure if it's the modem or the service line. Can you check the signal strength? | turn-ending | medium | problem_statement | -1 | customer | none | none | informal | informal | none | partial | minimal | none | Customer reports intermittent internet connectivity | Service Request | confused | medium | open | no | normal | |||
single_000089 | I received a statement indicating a balance of two hundred dollars, but I made a payment last week. How is this possible? | turn-ending | medium | problem_statement | -1 | customer | none | written | standard | neutral | contrast | none | none | none | Customer disputes account balance | Billing Inquiry | confused | low | open | no | normal | |||
single_000090 | Our corporate account with number 987654321 has been down since Monday morning. We need this resolved as soon as possible. | turn-ending | high | problem_statement | -1 | customer | none | digit | standard | formal | none | none | none | none | Corporate customer reports service disruption | Technical Support | neutral | high | open | no | high | |||
single_000091 | My internet connection keeps dropping every few minutes, it's really frustrating. | turn-ending | high | problem_statement | -1 | customer | none | none | standard | formal | well | none | none | native_speaker | Customer reports intermittent internet outages | technical_support | frustrated | basic | open | no | medium | |||
single_000092 | I-I can't understan-understand why my bill has this extra charge... Can you please check? | turn-ending | medium | problem_statement | -1 | customer | stuttering | none | standard | informal | none | none | extended_confirmation | non_native_speaker | Customer disputes unexpected billing charge | billing_inquiry | confused | basic | open | no | low | |||
single_000093 | The API integration is failing with error code 403, and I've tried all the troubleshooting steps. | turn-ending | high | problem_statement | -1 | customer | none | digits | standard | neutral | and | none | none | native_speaker | Developer reports API authentication failure | technical_support | neutral | advanced | open | no | high | |||
single_000094 | I-I called from 555-123-4567, but my account... account isn't showing recent activity. Could you confirm? | turn-ending | medium | problem_statement | -1 | customer | stuttering | phone_number | standard | informal | none | none | extended_confirmation | non_native_speaker | Customer reports missing account activity | account_inquiry | confused | basic | open | no | medium | |||
single_000095 | I have noticed an unauthorized transaction on my account, reference number 987654321. This requires immediate attention. | turn-ending | high | problem_statement | -1 | customer | none | digits | none | formal | this | none | none | native_speaker | Customer reports potential fraud | security_inquiry | neutral | basic | open | no | high | |||
single_000096 | I paid my bill on time, but there's still a late fee charge showing up on my account statement. | turn-ending | high | problem_statement | -1 | customer | none | digits | none | neutral | contrast_setup | none | none | none | Customer disputing unexpected late fee | billing_inquiry | frustrated | low | open | no | medium | |||
single_000097 | I called about my internet outage last week, but now my email service is completely down as well. | turn-ending | high | problem_statement | -1 | customer | none | date | none | neutral | contrast_setup | none | none | none | Customer reporting escalating service issues | service_disruption | frustrated | medium | open | yes | high | |||
single_000098 | Hey, my app keeps crashing every time I try to make a payment - it just restarts and loses all my data! | turn-ending | medium | problem_statement | -1 | customer | none | none | informal | informal | none | repair | none | none | Customer experiencing app functionality issues | technical_support | frustrated | medium | open | no | medium | |||
single_000099 | We have encountered an unexpected charge on our monthly statement, which was not authorized by any party involved. | turn-ending | high | problem_statement | -1 | customer | none | none | none | formal | none | none | acknowledgment | none | Corporate client disputing unknown charge | fraud_inquiry | neutral | high | open | no | high | |||
single_000100 | I received a call from someone claiming to be from your support team at 555-123-4567, but I can't verify their identity through your official channels. | turn-ending | medium | problem_statement | -1 | customer | none | phone_number | none | neutral | none | none | none | none | Customer reporting suspicious contact | security_alert | confused | low | open | no | high | |||
single_000101 | I-I can't understa-understand why my bill shows a $500 charge for a service I never requested. Can you please explain this? | turn-ending | high | problem_statement | -1 | customer | stuttering | phone_format | none | formal | setup_phrase | none | extended_confirmation | non_native_speaker | Customer disputes unexpected charge on monthly statement | billing_dispute | confused | low | open | no | medium | |||
single_000102 | You know, I’ve been trying to reach you about my account 123-45-6789... um, the system keeps timing out when I try to log in. Is there a fix for this? | turn-ending | medium | problem_statement | -1 | customer | none | account_format | standard | formal | setup_phrase | hesitation | extended_confirmation | none | Customer reports login timeout issue | technical_support | frustrated | medium | open | no | high | |||
single_000103 | Hey, my Wi-Fi just cut out again! It’s been happening every day this week. When are y’all gonna fix it? | turn-ending | high | problem_statement | -1 | customer | none | none | informal | informal | time_reference | none | minimal | none | Customer reports recurring internet outage | service_issue | frustrated | low | open | no | high |
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